Kaboo game result glitch and resulting feedback

[SpinUk]

I had some Kaboo Echoes and bought 40 superspins for Ivanhoe on Thursday last week. On the third spin I got the bonus round (5 free spins) and the first spin gave me 10 euros. At this point the game froze and crashed out on the bonus round.

When I reopened the game, the next 4 rounds did not appear, and my balance had not moved.

I asked their support to look into this - which was due to take about a week and get the game result from NYX.

Someone called "Clarke" emailed me today with below, which just appears to be their internal record and the game result pending (which would make sense if this was a glitch). Is this the feedback that NYX would provide and surely the game round would say completed like the rest of them? I could be wrong it looks like a fob off it hasn't been sorted out all?

"Hello SpinUK,
Sorry for the long wait! We have reviewed the round in question and we can see that bonus rounds were all paid out as they were supposed to. I will attach a screenshot so that you may see for yourself. Hope you have a lovely weekend!"

 

[SpinUk]

Update

Kaboo have just written to me with a comp and confirmed the above was a mistake. They are awaiting a response now from the game provider.

 

[petro]

I would believe what my own eyes report to me over one of their logs.
I think some people might say to themselves "Maybe I mis-remembered." I have had it happen to me once in the past.

 

[SpinUk]

I have windows 10 constantly screen recording the last five minutes of play, been useful many times.

 

[SpinUk]

So surprise surprise still waiting for the answer to this. Support contacted today and depsite having the entire email trail at their disposal find it all terribly confusing about whats being asked. Anyone else had this issue with Kaboo/advice about what to do next?

 

[Tropicana50]

So surprise surprise still waiting for the answer to this. Support contacted today and depsite having the entire email trail at their disposal find it all terribly confusing about whats being asked. Anyone else had this issue with Kaboo/advice about what to do next?

Were you using Slot Tracker when you had the issue? If so we might be able to find the spin log and provide you with some round data for the bonus in question.

- T