Jackpot wins

zoeanne1982

Dormant account
Joined
Jun 3, 2016
Location
Portugal
Dear all,

Just a quick question. If a jackpot is won on a netent online slot, does anybody know how long it takes netent to confirm the win with the casino so the winnings can be processed?

Thanks
 
Just over 40000 euros I rang mr green straight away as the money went straight into my account I then asked how to withdraw and as it's going back to my debit card had to do 4 withdrawals of 10 thousand. They have been pending since Monday evening all emails I have and chats have all congratulated me on my winnings I'm just getting a bit concerned now. The jackpot after I won went down on the game.
 
how much did you win ? any screenshot? should be straightforward to confirm )

Well done! Netent won't mess you about. Mr. Green aren't the fastest but they will have to verify it which can take a few days to a week for Netent to confirm it. Don't worry, you'll be paid. Spend it in your head when it's in your bank not before! I am surprised that Mr. Green are doing a 'Playtech' on you here (paying in instalments what they receive from Netent in one go) although I suspect their 10k per w/d terms WON'T apply to a jackpot and you may find they pay you in one hit.

I think what's happened is you've seen it straight in your balance, and excitedly jumped the gun and made an immediate w/d whereby you should find they cancel this 10k w/d and send it all at once when confirmed. Check your terms.
 
Thank you!!! I did try to withdraw the full 40 thousand and it wouldn't let me so while I was on the phone to Jeremy from mr green he advised to try 10 thousand then that went through. 4 times but I have been charged for making subsequent withdrawals lol. I think it's because it is going back to a debit card and each withdrawal is 10 thousand limit so I'm told. I'm not spending a penny yet! It's totally life changing for me this and my young daughter. Was just getting worried as when I've rung up customer service they just keep saying payments are very busy. Then today they've said they have to wait for confirmation from netent. Also the fact it's just still sat pending is worrying me. Perhaps I'm just worrying too much I'll just feel better when I know they have managed to process it.
 
Hi again Zoe, so you are still in Portugal and got finally verified at Mr. Green? ;)

And now a massive win..congrats! :thumbsup: :lolup:

10K is the max. you can withdraw at once at many casinos. Normally the first one is free and the subsequent ones they charge you a fee.

Mr. Green has been slow recently, but i am sure you will get paid.
 
And mr green have all said the same and been very nice about it all. I'm all fully verified as they have said. Just I have to be patient. It's very hard though for that kind of money to be patient lol
 
You can drop Patryk a PM, although he wasn't online since Monday evening but he will get a message that he has a new PM in his Inbox.

Tell me about waiting, i am also one of the impatient ones when it comes to withdrawals :D
 
Hi Harry!! Yes, I had another job post here so will be staying till August I explained all to mr green and had to send new proof of address for Portugal and they have been fine even had a little win last week. Which went in after 3 days. They just opened my original account as it was opened in Portugal in first place. They must be very busy at the minute as I've seen a thread for earlier in the week about slow payment. Would of just thought netent would of confirmed by now if not straight away.
 
Thank you!!! I did try to withdraw the full 40 thousand and it wouldn't let me so while I was on the phone to Jeremy from mr green he advised to try 10 thousand then that went through. 4 times but I have been charged for making subsequent withdrawals lol. I think it's because it is going back to a debit card and each withdrawal is 10 thousand limit so I'm told. I'm not spending a penny yet! It's totally life changing for me this and my young daughter. Was just getting worried as when I've rung up customer service they just keep saying payments are very busy. Then today they've said they have to wait for confirmation from netent. Also the fact it's just still sat pending is worrying me. Perhaps I'm just worrying too much I'll just feel better when I know they have managed to process it.

There's no reason they can't send the whole 40k at once TBH. DON'T reverse any, if necessary take-a-break for a few days and communicate by phone during. :)
 
Congrats on your win! :thumbsup:


This should definitely be considered as one transaction.
I would ask for any fees to be refunded.


Freddy
 
Hi all, bit of an update. Just been onto chat seeing if netent had confirmed my win. Spoke to a lovely lady Elise who said sorry Zoe we haven't heard anything yet, we will contact you a soon as you do. I then asked if this is normal to have to wait this long and would it be possible to contact netent myself. She then asked me to wait a moment whilst she spoke to payments. She then came back and said good news netent have confirmed the win today, if you can give us a few days we can process your winnings!!! I then said surely I don't have to wait any longer, and I asked what time netent had confirmed my win. She then said the supervised wasn't in to process withdrawals over 20k. So I asked for one of the ten thousand withdrawals processed today. Then the rest in the morning!!! She said this couldn't be done, I then asked again when did netent confirm and you will now have been paid by netent. I was then again asked to wait, then wow!!!! All withdrawals have just been processed. So it's on it's way to me. I know due to my bank when they process withdrawals it's in my bank the days after. Any thoughts on this any of you?
 
Hi all, bit of an update. Just been onto chat seeing if netent had confirmed my win. Spoke to a lovely lady Elise who said sorry Zoe we haven't heard anything yet, we will contact you a soon as you do. I then asked if this is normal to have to wait this long and would it be possible to contact netent myself. She then asked me to wait a moment whilst she spoke to payments. She then came back and said good news netent have confirmed the win today, if you can give us a few days we can process your winnings!!! I then said surely I don't have to wait any longer, and I asked what time netent had confirmed my win. She then said the supervised wasn't in to process withdrawals over 20k. So I asked for one of the ten thousand withdrawals processed today. Then the rest in the morning!!! She said this couldn't be done, I then asked again when did netent confirm and you will now have been paid by netent. I was then again asked to wait, then wow!!!! All withdrawals have just been processed. So it's on it's way to me. I know due to my bank when they process withdrawals it's in my bank the days after. Any thoughts on this any of you?

You beat me to it, I was correct - there's no reason NOT to pay you at once as their terms state:

3.5.2. If you win EURO €100,000 or more, we reserve the right to divide the payout into ten instalments, paid with 10 per cent every month for 10 months until the full amount is paid out.

3.5.3. You will not get any interest on outstanding amounts and you shall not treat the Company as a financial institution.


So that 10k limit applies to wins of 100k+. Even then IF that 100k is a result of a single-payment JP from say MG or Netent any decent casino would give you that in one go too.

I'm glad you're paid, next Monday/Tuesday you'll be called 'madam' by your bank manager...:D:D
 
Ha ha that's just tickled me. Madam!! Lol. I'm so happy like it said its a life changing amount for us. I've never owned anything of my own all my life so will be able to buy my own house for us. Hope more people have big wins on mr green, it's a good casino with nice people working there, but I do think they are a bit slow paying but then again they are a huge company and probably have a lot of withdrawals to process. But I'm sure mine would of flagged up immediately. But all is well that ends well!
 
Hi all, bit of an update. Just been onto chat seeing if netent had confirmed my win. Spoke to a lovely lady Elise who said sorry Zoe we haven't heard anything yet, we will contact you a soon as you do. I then asked if this is normal to have to wait this long and would it be possible to contact netent myself. She then asked me to wait a moment whilst she spoke to payments. She then came back and said good news netent have confirmed the win today, if you can give us a few days we can process your winnings!!! I then said surely I don't have to wait any longer, and I asked what time netent had confirmed my win. She then said the supervised wasn't in to process withdrawals over 20k. So I asked for one of the ten thousand withdrawals processed today. Then the rest in the morning!!! She said this couldn't be done, I then asked again when did netent confirm and you will now have been paid by netent. I was then again asked to wait, then wow!!!! All withdrawals have just been processed. So it's on it's way to me. I know due to my bank when they process withdrawals it's in my bank the days after. Any thoughts on this any of you?

Well done on your win, over the moon for you and hope you enjoy spending it :thumbsup::thumbsup:

Don't know whats happened with MrGreen but whats happened is really poor customer service tbh. Telling you it hadn't been confirmed when it had, telling you you can't do a 40k withdrawal with the terms and conditions say you can, saying a supervisor is needed for 20k + then refusing a 10k one, and charging fees on the others. I know its been sorted out now, but you shouldn't have to push and push to get your money.

Anyway it seems to be sorted now, congrats :D
 
I wish that was my wife who won! She's called zoe too lol!
congratulations on ur win.
Enjoy your winnings.
If I did win over £40k, my next car is vw t5!
 

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