Is this right?

[darkpixie]

This weekend I played a free chip at a casino and won. So I requested the max cashout of $250.00. They refused to flush the withdrawal, so I was a little suspect. This morning I get an email requesting the following:

Please note that – FOR YOUR FIRST WITHDRAWAL – we will need you to submit documentation to enable us to spend your money to you. The required documents are in line with legislation to prevent money laundering and safeguard you (and us) against possible acts of fraud. These documents (to be faxed or emailed to us) are:

• ID Document
• Front and Back copies of your credit card
• Copy of a recent utilities bill (such as a telephone or electricity bill)

Now keep in mind. This was a NO DEPOSIT bonus win. ID sure. But do I really need to provide them with my Credit Card info when I have not deposited???

And money laundering? How could I have possibly laundered money that was never there in the first place??

Looking forward to you input

 

[rockycatt]

we need the casino;s name

 

[darkpixie]

Bella Vegas (I know not recommended) but whats the harm on a Free Chip

 

[kakata]

Bella Vegas (I know not recommended) but whats the harm on a Free Chip

there might be no harm on free chips....what about free credit cards info???
You might try to dodge these kind of info if they let you.....

 

[darkpixie]

yeah I think its their cookie cutter email for withdrawals. I will send the other stuff but say no to the credit card details as it is not relevant in any way.

 

[suzecat]

Bella Vegas (I know not recommended) but whats the harm on a Free Chip

Free is not always free Do you suppose some peeps send in their credit card info and later regret it? Why do they ask for it if no CC was used to get a "free" chip? Please let us know if you receive the WD without givving them CC info

 

[darkpixie]

Will do! It snail mail so it will be awhile I am thinking a month at minimum

 

[AussieDave]

It snail mail so it will be awhile

Why snail mail?

If you don't have a scanner or a digital camera to attach images to an email, what about a fax?

Besides your sending copies anyway.

I'm sure the local post office or a friend has a fax.


Cheers



Dave

 

[AussieDave]

And money laundering? How could I have possibly laundered money that was never there in the first place?

At this stage the casino only knows you as customer X. You need to prove who you are; your name; address; and your D.O.B matches your casino account.

Otherwise some peeps would be claiming free chips, winning and cashing out under bogus names and repeating the process again and again.


Cheers



Dave

 

[secret2]

credit card

When I won from a free chip at Grande Vegas, they required a credit card but they stated that one should blank out the security code on the back and the middle numbers on the front.

 

[AussieDave]

When I won from a free chip at Grande Vegas, they required a credit card but they stated that one should blank out the security code on the back and the middle numbers on the front.

You can blank out the first 12 digits of a CC. EG:
xxxx xxxx xxxx 9999

Though some places require you to display 6 number. So I send 6 to save having to resend:

xxxx xxxx xx99 9999

And as secret2 said, the security code on back of card needs to be hidden.

As far as your utility bill make sure it's no more than 3 months old. If you don't have any utilities in your name a bank statement is fine too. But blank out your account numbers and your transactions including balances.

The casino only requires proof of ID and address. Anything else is non of their business.


Cheers



Dave

 

[darkpixie]

@Dave

I sent them digital copies of the stuff, the snail mail I was referring to was withdrawal via Cheque.

 

[darkpixie]

Update: My withdrawal is now sitting as "Processed" in the cashiers section. Now the snail mail waiting game begins

 

[darkpixie]

UPDATE: I received the cheque today from this $50 free chip

 

[kakata]

UPDATE: I received the cheque today from this $50 free chip

13 days????did they delivered it in person???

 

[darkpixie]

It was mailed from the US, written on a Quebec bank account, very bizarre.
Anyways, 13 days is a miracle these days as I regularly wait over a month for birthday cards and the ilk from my kids grandparents... So putting that into perspective...
Oh and also it was postmarked April 13th. So 7 days in the mail. I can live with that.