- Joined
- Mar 17, 2003
- Location
- Malaysia
Is this really the kind of CS that 32Red is offering now-a-days? I wonder if they are actually getting from good to bad or what.
I'm so totally NOT HAPPY with their level of service. And just FYI, this conversation took about 20 minutes to get from the 1st line to the last. YES you saw it correctly. 20 MINUTES to get from line 1 to the end of this conversation.
This is by far the WORST CS that I have experienced from what we used to call the best Casino out there!
Samuel: Thank you for contacting us, XXXX. My name is Samuel, how can I help?
XXXX: Hi Samuel, why is it that everytime I try to access the Red Ruby thingy, I get an error that my account does not exist or something?
Samuel: it must be a systyem error
Samuel: its the first time I have heard of this happening
XXXX: well...
XXXX: its not giving me anything at all
XXXX: for all the time I play, there's no comps or whatsoever given
XXXX: so playing here is just a waste of time and money!!!
XXXX: I'm so totally NOT HAPPY
Samuel: what type of games are you playing
XXXX: everything from Slots to VP to Blackjack to Baccarat
XXXX: I'm sure I've deposited more than $1000 and yet I get nothing at all from the Red Ruby thingy
Samuel: it depends the games you play and the bets you make
Samuel: to get a ruby you need to make a bet of 10
XXXX: I've made more than $50000 worth of plays
XXXX: maybe even $100,000
XXXX: and yet there's NOTHING AT ALL
XXXX: I COULDN'T EVEN LOGIN!!!!!!!!!!!!!!!
Samuel: Account number please
XXXX: 32reXXXX
XXXX: anything????
Samuel: I will have to forward this onto the tech team to look into
XXXX: I'm so totally NOT HAPPY with you guys!
XXXX: so much has been played yet I am not given anything at all
Samuel: Im really sorry you feel this way and we will solve it as soon as posssible
I'm so totally NOT HAPPY with their level of service. And just FYI, this conversation took about 20 minutes to get from the 1st line to the last. YES you saw it correctly. 20 MINUTES to get from line 1 to the end of this conversation.
This is by far the WORST CS that I have experienced from what we used to call the best Casino out there!
Samuel: Thank you for contacting us, XXXX. My name is Samuel, how can I help?
XXXX: Hi Samuel, why is it that everytime I try to access the Red Ruby thingy, I get an error that my account does not exist or something?
Samuel: it must be a systyem error
Samuel: its the first time I have heard of this happening
XXXX: well...
XXXX: its not giving me anything at all
XXXX: for all the time I play, there's no comps or whatsoever given
XXXX: so playing here is just a waste of time and money!!!
XXXX: I'm so totally NOT HAPPY
Samuel: what type of games are you playing
XXXX: everything from Slots to VP to Blackjack to Baccarat
XXXX: I'm sure I've deposited more than $1000 and yet I get nothing at all from the Red Ruby thingy
Samuel: it depends the games you play and the bets you make
Samuel: to get a ruby you need to make a bet of 10
XXXX: I've made more than $50000 worth of plays
XXXX: maybe even $100,000
XXXX: and yet there's NOTHING AT ALL
XXXX: I COULDN'T EVEN LOGIN!!!!!!!!!!!!!!!
Samuel: Account number please
XXXX: 32reXXXX
XXXX: anything????
Samuel: I will have to forward this onto the tech team to look into
XXXX: I'm so totally NOT HAPPY with you guys!
XXXX: so much has been played yet I am not given anything at all
Samuel: Im really sorry you feel this way and we will solve it as soon as posssible