Hi,
I am trying to make a complaint to an online casino. I am not going to reveal the casino name at the moment, but I would be happy to when my issue is resolved. I would like some advice from the pros on this forum .
In summary, the casino owes me a bit of money since December 2012. Yes you read that right, December 2012. It is one of those things that I chased up a bunch of times, then slips down your todo list. They paid me in the past, sometimes there were issues when they said they had sent the money and they had not and I had to send them lots of bank statements to prove it never arrived.
Anyway, the issue I have is they are not being co-operative when I am trying to make a complaint. I have posted the email chain below:
------------------------------------
Me to Casino:
Its not really acceptable.
I have been waiting patiently over 6 months.
How do I make a formal complaint.
------------------------------------
Casino to me:
Thank you for contacting us.
Regarding a formal complaint, you have to check with the relevant authorities in your country.
As advised in the previous email, our casino manager has been informed and will contact you as soon as possible.
Should you have any additional questions, please do not hesitate to contact us.
Please click here to rate the response you received in this email.
Kind regards,
------------------------------------
Me to Casino:
Are you regulated?
------------------------------------
Casino to me:
Kindly have a look at our terms and conditions regarding this query starting with point 24.
If you find anything to be not clear enough please contact us again and we will happily provide you with an explanation.
Should you have any additional questions, please do not hesitate to contact us.
-----------------------------------
Me to Casino:
"xxxxxxxx, an International Business Corporation incorporated under the laws of Curacao, is fully licensed and regulated by the laws of that country, for the purpose of conducting the operations."
Can you please provide with the contact details, phone, email of your regulator in curaco?
----------------------------------
Casino to me:
Unfortunately we don't have a regulator with contact details.
As it is mentionned in this text, we are licensed and regulated by the laws of that country so there isn't any phone number or email address linked to this.
Should you have any additional questions, please do not hesitate to contact us.
----------------------------------
I've read about the complaints process at Casinomeister and I read that people have been able to get their issues resolved this way, firstly I am trying to resolve this on my own.
Thanks for reading, appreciate any comments.
I am trying to make a complaint to an online casino. I am not going to reveal the casino name at the moment, but I would be happy to when my issue is resolved. I would like some advice from the pros on this forum .
In summary, the casino owes me a bit of money since December 2012. Yes you read that right, December 2012. It is one of those things that I chased up a bunch of times, then slips down your todo list. They paid me in the past, sometimes there were issues when they said they had sent the money and they had not and I had to send them lots of bank statements to prove it never arrived.
Anyway, the issue I have is they are not being co-operative when I am trying to make a complaint. I have posted the email chain below:
------------------------------------
Me to Casino:
Its not really acceptable.
I have been waiting patiently over 6 months.
How do I make a formal complaint.
------------------------------------
Casino to me:
Thank you for contacting us.
Regarding a formal complaint, you have to check with the relevant authorities in your country.
As advised in the previous email, our casino manager has been informed and will contact you as soon as possible.
Should you have any additional questions, please do not hesitate to contact us.
Please click here to rate the response you received in this email.
Kind regards,
------------------------------------
Me to Casino:
Are you regulated?
------------------------------------
Casino to me:
Kindly have a look at our terms and conditions regarding this query starting with point 24.
If you find anything to be not clear enough please contact us again and we will happily provide you with an explanation.
Should you have any additional questions, please do not hesitate to contact us.
-----------------------------------
Me to Casino:
"xxxxxxxx, an International Business Corporation incorporated under the laws of Curacao, is fully licensed and regulated by the laws of that country, for the purpose of conducting the operations."
Can you please provide with the contact details, phone, email of your regulator in curaco?
----------------------------------
Casino to me:
Unfortunately we don't have a regulator with contact details.
As it is mentionned in this text, we are licensed and regulated by the laws of that country so there isn't any phone number or email address linked to this.
Should you have any additional questions, please do not hesitate to contact us.
----------------------------------
I've read about the complaints process at Casinomeister and I read that people have been able to get their issues resolved this way, firstly I am trying to resolve this on my own.
Thanks for reading, appreciate any comments.