Is Club Gold casino legit?

[Jennifer]

Yes I do admit the constant emails is a bit over the line.

I emailed the manager there (Dino) and asked him to send me ALL and ANY terms or conditions. I told him I do not want to be tricked and if there is trickery he just lost a potential customer.

So I might deposit $50 MIGHT. And if I do, Ill report how things went if I actually make a cash out.

 

[Dipity]

I had the 100 free without wagering email today, for a deposit of 50. The only limitation seems to be that it's not withdrawable, but there isn't any wagering needed.

FWIW, I've had several withdrawals from Club Gold, and a couple on their free chips Thursdays as well.

They have always been processed nice and fast to moneybookers, and I have never had any issues with them. My only bugbear is the playthroughs on bonuses - but you can see the thread I posted last time with my CS chat, here: https://www.casinomeister.com/forums/threads/cs-chat-from-club-gold-re-playthroughs.48716/

 

[Jennifer]

The support there is absolutely amazing. I signed up there, deposited the $50 and they gave me the free $100 to gamble with. I lost it and they felt bad I guess at my terrible run. So they gave me another $50 and said if I want, i can cash it out. I didnt I thought its just 50 bux have some fun. Lost it again. They gave me another $20 in bonuses. All of these no wagering requirements and cash out if I please.

Lost that $20, they gave me ANOTHER $20.

I was betting on roulette I ran the bankroll up over $100..so I started betting black and I believe it was 15 times in a row it landed on red. Ive never seen that before in my life. So I asked them what the odds were and I couldnt believe it. They were pretty shocked by my bad luck so they gave me another $50 with no wagering requirements.

So this much I can say, their support seems unbelievably amazing. A+.

I cant speak about their cashouts because I obviously never made one.

 

[Realitybitez]

The support there is absolutely amazing. I signed up there, deposited the $50 and they gave me the free $100 to gamble with. I lost it and they felt bad I guess at my terrible run. So they gave me another $50 and said if I want, i can cash it out. I didnt I thought its just 50 bux have some fun. Lost it again. They gave me another $20 in bonuses. All of these no wagering requirements and cash out if I please.

Lost that $20, they gave me ANOTHER $20.

I was betting on roulette I ran the bankroll up over $100..so I started betting black and I believe it was 15 times in a row it landed on red. Ive never seen that before in my life. So I asked them what the odds were and I couldnt believe it. They were pretty shocked by my bad luck so they gave me another $50 with no wagering requirements.

So this much I can say, their support seems unbelievably amazing. A+.

I cant speak about their cashouts because I obviously never made one.

Hmmm interesting. I've been wanting to try Club Gold myself for awhile. Just because I liked their bonuses (well not the terms) just the bonuses.

Oh well, if they offer me a $100 bonus, no wagering - I will definately give them a go

 

[Jennifer]

Hmmm interesting. I've been wanting to try Club Gold myself for awhile. Just because I liked their bonuses (well not the terms) just the bonuses.

Oh well, if they offer me a $100 bonus, no wagering - I will definately give them a go

The customer support there is unreal. They are extremely polite, kind and professional. I know their first deposit bonus is 55x (400%) and their reload bonus is 30x (100%). 55x is just way too much for me but maybe some people like the game play they would get for little risk to their own money? Im not sure.

I got an email from their manager today saying they appreciated the kind words I said and still felt bad about my bad luck. He offered me my $50 back and said go ahead and cash it out if you want. I went on their live support to say thanks and they gave me a $10 bonus to play with right now..I said I would just save the $50 for a rainy day on their casino and thanks for the free $10.

Absolutelty amazing experience for not winning anything.

But the main reason I actually quoted your post, I was wondering did you actually give it a try and if so, did you hit on anything?

gl!

 

[Dipity]

Personally I hit there no more or no less than anywhere else, but I do believe they are trying to go the extra mile with their customer support, which for me, means a lot.

The crazily high playthroughs is what stops me taking bonuses from them, but their withdrawal speed is pretty decent, to e-wallets at least. A lot faster than most, and only beaten by places like 3dice, NordicBet and iNetBet.

As far as Playtech casinos go, its pretty much the only one left installed on my computer really.

 

[Realitybitez]

The customer support there is unreal. They are extremely polite, kind and professional. I know their first deposit bonus is 55x (400%) and their reload bonus is 30x (100%). 55x is just way too much for me but maybe some people like the game play they would get for little risk to their own money? Im not sure.

I got an email from their manager today saying they appreciated the kind words I said and still felt bad about my bad luck. He offered me my $50 back and said go ahead and cash it out if you want. I went on their live support to say thanks and they gave me a $10 bonus to play with right now..I said I would just save the $50 for a rainy day on their casino and thanks for the free $10.

Absolutelty amazing experience for not winning anything.

But the main reason I actually quoted your post, I was wondering did you actually give it a try and if so, did you hit on anything?

gl!

Not yet.. lol! Still thinking on it. I recall having to make play through at some casino which was only around $3500 and it took me literally all night and day to crack it.. Not sure if I'd have the patience to try and crack the bonus at Club Gold. Would take forever

 

[Jennifer]

Not yet.. lol! Still thinking on it. I recall having to make play through at some casino which was only around $3500 and it took me literally all night and day to crack it.. Not sure if I'd have the patience to try and crack the bonus at Club Gold. Would take forever

Ask their support if anything can be done, Im sure they will work with you somehow.

 

[PaaskeDenmark]

Hi there. Yes I can only agree with Jennifer. And would want to encourage lot more to try them out. Dino there is fantastic, yes they all are.
Live chat / support are great. Would almost say second to none (sorry 32red fans). I myself have had 1 withdrawal there long time back. Recevied them quick within 48 hours after pending etc that time. I have made several deposits there as well.

Around a time when I made lots of deposit, they were kind giving some no deposit with no Wagering required. Dino actually gave me £145 !! It was to do with their weekend cashback promotion. Normal rules are to wager it as a bonus.
But he was kind because of my run of bad luck.

Not only that they don't pressure you to deposit there. Were lot other casinos really do. They might send lot of emails. But I would not say they are spamming. If you play there and feel its to much, just contact their kind support. And I am sure they can remove you from emails.
But then you would also loose out on good offers

Also in regards to they are very kind to some customers. Like in my case and Jennifer.
It has I am sure also to do, if you are loyal to the casino and deposit a lot. And in a bad run loosing, they show good service by returning to the player. (some kind of special VIP extravagance)

BUT do also read this term >> Club Gold Casino encourages players to participate in promotions, but to refrain from abusing them. Any abuse of a promotion which comes to the attention of Club Gold Casino may result in the cancellation of that promotion and/or future promotions.

So yes if players abuse their kindness, then they are in their rights to remove and void all future promotions.
I think that is fair and okay. They need to protect them selves from players taking advantage.

But big to Club Gold Casino and big thanks to Dino and the whole team (Hope to see him around here sometime soon)

 

[Nifty29]

Hi there. Yes I can only agree with Jennifer. And would want to encourage lot more to try them out. Dino there is fantastic, yes they all are.
Live chat / support are great. Would almost say second to none (sorry 32red fans). I myself have had 1 withdrawal there long time back. Recevied them quick within 48 hours after pending etc that time. I have made several deposits there as well.

Around a time when I made lots of deposit, they were kind giving some no deposit with no Wagering required. Dino actually gave me £145 !! It was to do with their weekend cashback promotion. Normal rules are to wager it as a bonus.
But he was kind because of my run of bad luck.

Not only that they don't pressure you to deposit there. Were lot other casinos really do. They might send lot of emails. But I would not say they are spamming. If you play there and feel its to much, just contact their kind support. And I am sure they can remove you from emails.
But then you would also loose out on good offers

Also in regards to they are very kind to some customers. Like in my case and Jennifer.
It has I am sure also to do, if you are loyal to the casino and deposit a lot. And in a bad run loosing, they show good service by returning to the player. (some kind of special VIP extravagance)

BUT do also read this term >> Club Gold Casino encourages players to participate in promotions, but to refrain from abusing them. Any abuse of a promotion which comes to the attention of Club Gold Casino may result in the cancellation of that promotion and/or future promotions.

So yes if players abuse their kindness, then they are in their rights to remove and void all future promotions.
I think that is fair and okay. They need to protect them selves from players taking advantage.

But big to Club Gold Casino and big thanks to Dino and the whole team (Hope to see him around here sometime soon)

Sounds good.

I think its good that they look after losing players. It's nice to get a freebie when you're losing.

 

[Jennifer]

Yup I agree with nifty. Taking care of losing players is huge, it really helps soften the losses.

 

[skiny]

The support there is absolutely amazing. I signed up there, deposited the $50 and they gave me the free $100 to gamble with. I lost it and they felt bad I guess at my terrible run. So they gave me another $50 and said if I want, i can cash it out. I didnt I thought its just 50 bux have some fun. Lost it again. They gave me another $20 in bonuses. All of these no wagering requirements and cash out if I please.

Lost that $20, they gave me ANOTHER $20.

I was betting on roulette I ran the bankroll up over $100..so I started betting black and I believe it was 15 times in a row it landed on red. Ive never seen that before in my life. So I asked them what the odds were and I couldnt believe it. They were pretty shocked by my bad luck so they gave me another $50 with no wagering requirements.

So this much I can say, their support seems unbelievably amazing. A+.

I cant speak about their cashouts because I obviously never made one.

You deposited 50 and got 100, lost that got another 50, lost that got another 20, lost that and got another 20?

Either this casino was bending over backwards trying to get you to win something or it really wasn't too worried that you would no matter how many times you tried.

 

[Simmo!]

Out of interest what is the reverse period and do they flush, anyone know?

Cheers

Simmo!

 

[PaaskeDenmark]

I took up the Carnival offer today. Made deposit of £50 got the £100 no wager bonus.
Do be aware any no deposit they give if no wager or not. Is Phantom. And can not be withdrawn.
I played for around 15 minutes. Went on to one of my favorite slots Wild Spirit.
Did not hit any feature with £1 bets per spin. It only went down and down. That is my only negative about Club Gold Casino. Slots seem so very tight. I did mention this in an email. Answers here is a £10 no wager required
That lasted me 5 minutes with 20 and 40 cents bets.

I will say thank you to Club Gold Casino for their kindness. But I am now really starting to Worry a bit.
I have made lots of deposits there. Only managed one withdrawal last year. Rest of my deposits has gone quick. Apart from one of them, where I did get some playtime.

 

[PaaskeDenmark]

Out of interest what is the reverse period and do they flush, anyone know?

Cheers

Simmo!

They have a constant popup with get 400% bonus if you reverse your cashout
they were very quick that time last year, when I managed to make a small withdrawal.
But can not say how situation is now. But from a Playtech casino point of view, then they were super fast
I am sure their kind support or Dino there will get your withdrawal flushed.
That's if you ever make one

 

[skiny]

They have a constant popup with get 400% bonus if you reverse your cashout

Incentives to reverse a withdrawal is a pretty serious no-no. Especially if the keep asking you to do it over and over.

 

[chuchu59]

I just dont understand. Surely they can mimic the Rival option of granting a bonus on a reverse of w/d. It can be done in the casino cashier through an upgrade by RTG. If this is simply an option then its a passive way of offering incentives and trim down the hassling leaving level-heade players to think twice before reversing. For the casino it saves processing costs and for the player they decide how much to reverse and get the bonus and those without access to funds in their e-wallets/credit cards can start playing immediately and avoid the itch.

 

[Nifty29]

I took up the Carnival offer today. Made deposit of £50 got the £100 no wager bonus.
Do be aware any no deposit they give if no wager or not. Is Phantom. And can not be withdrawn.
I played for around 15 minutes. Went on to one of my favorite slots Wild Spirit.
Did not hit any feature with £1 bets per spin. It only went down and down. That is my only negative about Club Gold Casino. Slots seem so very tight. I did mention this in an email. Answers here is a £10 no wager required
That lasted me 5 minutes with 20 and 40 cents bets.

I will say thank you to Club Gold Casino for their kindness. But I am now really starting to Worry a bit.
I have made lots of deposits there. Only managed one withdrawal last year. Rest of my deposits has gone quick. Apart from one of them, where I did get some playtime.

The "tightness" of a casino can't even begin to be accurately judged on the figures you provided. It's totally within normal operation to play a slot @$1 with a $150 bankroll and not hit a feature, or even win much at all, especially on higher variance slots.

How long did you expect $10 to last @.40 bets? It's 25 spins. You could very easily hit nothing....or hit something nice.

Just trying to be fair to the casino.here.

 

[skiny]

The "tightness" of a casino can't even begin to be accurately judged on the figures you provided. It's totally within normal operation to play a slot @$1 with a $150 bankroll and not hit a feature, or even win much at all, especially on higher variance slots.

How long did you expect $10 to last @.40 bets? It's 25 spins. You could very easily hit nothing....or hit something nice.

Just trying to be fair to the casino.here.

It's 25 spins if every one of them hit nothing.

I agree playing 40c spins with a 10 dollar start won't last long but I'm wondering how much he was able to wager with 150 on dollar spins.

That could easily get you 200, 300 even 400 spins if you're lucky before you go broke. When you spin that long without a bonus it does get a little annoying. When I used to play RTG way back when it was pretty rare that I'd spin out 150 bucks on dollar spins without a bonus. The bonus didn't always make a profit but I would usually hit one by then.

Now on a single deposit nothing you hit or don't hit really means much. Anything can happen in a measily 300 spins. If I made a series of 150 dollar deposits and still hadn't seen a bonus feature I'd start to wonder where the hell they were.

 

[PaaskeDenmark]

Nifty29'

Yes you are completely correct in what you are stating. I think it was more bit of moaning and crying from my end.
But I did also not only take a point in that single deposit and play with £150. It was more seen in light of my many past deposits.
I have been hitting lots of lower wins. But we are only talking about £1-£4 wins.

I guess it has also got to do with Playtech software. It can be really cruel and just swallow your money. Or you can hit crazy big wins.
I forgot about my experiences at Bet365 also using Playtech software. I never won there. One deposit after the other. Always went on a dry run. No features no nothing.
At least I have been able to do that at Club Gold Casino

 

[Nifty29]

It's 25 spins if every one of them hit nothing.

I agree playing 40c spins with a 10 dollar start won't last long but I'm wondering how much he was able to wager with 150 on dollar spins.

That could easily get you 200, 300 even 400 spins if you're lucky before you go broke. When you spin that long without a bonus it does get a little annoying. When I used to play RTG way back when it was pretty rare that I'd spin out 150 bucks on dollar spins without a bonus. The bonus didn't always make a profit but I would usually hit one by then.

Now on a single deposit nothing you hit or don't hit really means much. Anything can happen in a measily 300 spins. If I made a series of 150 dollar deposits and still hadn't seen a bonus feature I'd start to wonder where the hell they were.

True. I guess my point is that, whilst it sucks and has happened to all of us, it is totally normal and part of being a slot player. If it happened constantly, then, unless it was a super high variance slot, I would be wondering where the hell they were too.

Just noticed something as I made a typo........that "SLOT" is an anagram of "LOST". How apt lol.

 

[incrediblestuff]

True that Nifty, but to reflect the volatility of slots, another anagram is "LOTS", which you could win
So is the next deposit gonna be LOST or make LOTS, that is always the question,

Now on topic: i made a deposit in Club Gold in the very beginning, after enjoying their gold rush promo a few weeks in a row, i also asked support if that was ok, and it totally was, so in terms of promos offered, player-friendliness, an games offere, i find them quite cool.
I managed a lot of playtime also on the deposit, andd could have cashed out, also on the gold rush a few times..
I like this casino so far

 

[skiny]

View attachment 31736


True that Nifty, but to reflect the volatility of slots, another anagram is "LOTS", which you could win
So is the next deposit gonna be LOST or make LOTS, that is always the question,

Now on topic: i made a deposit in Club Gold in the very beginning, after enjoying their gold rush promo a few weeks in a row, i also asked support if that was ok, and it totally was, so in terms of promos offered, player-friendliness, an games offere, i find them quite cool.
I managed a lot of playtime also on the deposit, andd could have cashed out, also on the gold rush a few times..
I like this casino so far

I don't have a huge amount of experience with Playtech casinos but I have enough to know I hate that King Kong game. I've played it several times and find it's tighter than a frog's ass.

Iron Man 1 was pretty friendly. DareDevil and Arctic Treasure did ok.

Gladiator was fun but getting a free spin out of that game was like trying to pull teeth out of a chicken.

By the way, no offence but you're desktop looks like a bad acid trip. If use use "alt" print screen you just get the casino and not everything else.

 

[incrediblestuff]

Lol, it's supposed to be a good acid trip
Good tip with the alt though, i'll remember that.
On the games, i often say that lady luck is a mysterious lady and if a slot treats me bad from the get- go, and a few tries afterwards too, i let it go.
I loved ironman 1, and also gladiator, still do, but the funny thing is i actually get more bonuses on gladiator, then most playtech slots.
Typical right?
Daredevil was never really kind to me personally, but i can see it has potential.
what i'm saying is slots act different for everybody, whilst in the end they act the same in the long run.
But if you never or very seldom see the really cool side of a slot, then ofc, it would be hard to find a liking too

 

[Jennifer]

Just an FYI, the manager and it's reps keep an eye on this thread. So if anyone has suggestions or concerns post them here as they read it daily.

I did get an email and this little bit was included as I noticed some members didnt like the "pop up"

Since following your thread and reading certain comments from players, we have made some improvements.
A quick example is that there will no longer be a pop up message advising players that if they cancel their withdrawal, they will receive a bonus. The offer of course will still be available to those that want to take it, but we will not push anyone to do so through this message.