I have played a bit this week at Bellfruit casino as I fancied a go at some Novo slots. Played the slots and a it of roulette, both without bonus, and have some good fortune over the weekend, mostly on roulette that led to a decent withdraw.
Got an email today to tell me the withdraw was processed, and a few minutes later another email arrived, the text of which is below:
During a routine check of your account, we found that you have violated the
sure bets rules.
We kindly invite you to read again and adhere to our Terms & Conditions,
especially section (F) Misconduct para (5): Staking explicitly and/or
persistently Real Money and/or Bonus Money on bets with a 70% chance of winning
or over (sure bets) is forbidden on this platform. The operator reserves the
right to block the player´s account and prevent and/or withhold any winnings
achieved by such a breach of the platform’s regulations and/or other violations
of the applicable T&Cs.
Our priority is to keep delivering to all players fair, safe and high quality
services!
Kind regards,
Your Support Team
I have emailed them back and asked them to tell me how I violated, but my question is do casino's now want players to lose all the time? I would have played again at Bellfruit, but after this email I dont know whether I could be bothered to check every bet I do in future to make sure I have less than a 70% chance of winning.
I dont know if this is going to affect my withdraws, I am hoping not as I played and won fair and square, but if theres any problems I will update.
Any thoughts on this?
Got an email today to tell me the withdraw was processed, and a few minutes later another email arrived, the text of which is below:
During a routine check of your account, we found that you have violated the
sure bets rules.
We kindly invite you to read again and adhere to our Terms & Conditions,
especially section (F) Misconduct para (5): Staking explicitly and/or
persistently Real Money and/or Bonus Money on bets with a 70% chance of winning
or over (sure bets) is forbidden on this platform. The operator reserves the
right to block the player´s account and prevent and/or withhold any winnings
achieved by such a breach of the platform’s regulations and/or other violations
of the applicable T&Cs.
Our priority is to keep delivering to all players fair, safe and high quality
services!
Kind regards,
Your Support Team
I have emailed them back and asked them to tell me how I violated, but my question is do casino's now want players to lose all the time? I would have played again at Bellfruit, but after this email I dont know whether I could be bothered to check every bet I do in future to make sure I have less than a 70% chance of winning.
I dont know if this is going to affect my withdraws, I am hoping not as I played and won fair and square, but if theres any problems I will update.
Any thoughts on this?