poor operation
Wow I just received a reply from Ryan H. And what does he say. He gives me a totally different number of raked hands that I still have to play. What a poor business is being run at inter poker. They can't even keep track of a persons hands played. I wil never play at Inter Poker again. Bad customer service. Below are an e-mail from RYan and one from customer support. Notice the differnce. What a joke.
Hi *******
You have two accounts that I can see. The account I presume you are
referring to is ********** (username *********) where you received your June match-deposit bonus of $90. The raked hand requirement for a $90 bonus is 720 as you indicated in your email below. So far on this
account you have played 354 raked hands. Until you have played 720, the $90 bonus on your account cannot be withdrawn or played with.
A 'raked hand' is as follows:
Every time you’re involved in a hand on any table (even if you fold
before the flop) where a rake of 0.25 units ($/£/€) is taken (the
equivalent of a 5 unit pot) the hand will counted towards your bonus.
Kind regards,
Ryan Hartley
Manager - InterPoker
And here is the customer support:
Dear ******,
Hello and thank you for contacting Players Help.
That money is bonus funds in order to release it you must complete
certain wager requirements. To release it you must still play 138 raked
hands. Please see the website for more information.
Outdated URL (Invalid)
If this still does not answer your question then please call us on the
toll-free number listed below or request a call me and we will be glad
to explain it to you further.
We hope this attends to your enquiry. If we can be of any more
assistance please feel free to contact us at anytime. We are open 24 hours per
day, 7 days a week (including holidays). You can contact one of our
friendly and courteous Players Help support staff (toll-free) at:
Tel: 011-800-7777-4357 North America
00-800-7777-4357 Europe (Where available)
++800-7777-4357 International (Check your country's outbound
dialing code)
Fax: +357-2255-2499 International
Email: mailto:helpdesk@playershelp.com
Kind regards,
Costa
Customer Care Representative
Players Help
What a joke. They both tell me two different stories. Very poor on their part.