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inter poker 90 bonus

Discussion in 'Casinomeister's Poker Room' started by Tdoggy, Jun 15, 2005.

    Jun 15, 2005
  1. Tdoggy

    Tdoggy Experienced Member

    Occupation:
    DRIVER
    Location:
    USA
    Hello yes I am not happy at all with inter poker. I signed up there and received their 90 for 90 bonus and found out that meeting their wagering requirements is impossible!!!! Your supposed to wager 8x the bonus which for 90 dollars is 720 hands. I played well over 720 hands and still could not cash out! :eek: I contacted the poker department several times and they kept telling me I had plenty more hands to go!!! :eek: They told me I had 183 hands left to play. I logged in and played over 200 and then contacted them and they claimed I still had 134 to go!!!! :eek:

    I just played and played and played and eventually lost. But yet there is still 90 left in my account that I can't touch for some reason???? :confused:

    I have contacted Ryan H and hope he can sort this mess out for me... :confused:

    Was not happy at all of my poker experience at Inter poker :(
     
  2. Jun 15, 2005
  3. 555YY

    555YY Dormant account

    Occupation:
    "":".."|
    Location:
    PA
    you need to read more carefully, it's number of RAKED hands, not the number of total hands you play

    you can get a crypto hand counter or do a basic 4 to 3 conversion on the number of total hands played, which is a good esimate. or just clear it in their casinos
     
  4. Jun 15, 2005
  5. Tdoggy

    Tdoggy Experienced Member

    Occupation:
    DRIVER
    Location:
    USA
    yeah I know

    Oh I know it was raked hands. It has to be a raked hand of at least .25$ cents. I did not play at any tables less than .25$ cents so all the hands should count. Still waiting for Ryan H to get back to me and I'll see what happens. :D
     
  6. Jun 15, 2005
  7. Tdoggy

    Tdoggy Experienced Member

    Occupation:
    DRIVER
    Location:
    USA
    poor operation

    Wow I just received a reply from Ryan H. And what does he say. He gives me a totally different number of raked hands that I still have to play. What a poor business is being run at inter poker. They can't even keep track of a persons hands played. I wil never play at Inter Poker again. Bad customer service. Below are an e-mail from RYan and one from customer support. Notice the differnce. What a joke. :(

    Hi *******

    You have two accounts that I can see. The account I presume you are
    referring to is ********** (username *********) where you received your June match-deposit bonus of $90. The raked hand requirement for a $90 bonus is 720 as you indicated in your email below. So far on this
    account you have played 354 raked hands. Until you have played 720, the $90 bonus on your account cannot be withdrawn or played with.

    A 'raked hand' is as follows:
    Every time you’re involved in a hand on any table (even if you fold
    before the flop) where a rake of 0.25 units ($/£/€) is taken (the
    equivalent of a 5 unit pot) the hand will counted towards your bonus.

    Kind regards,

    Ryan Hartley
    Manager - InterPoker


    And here is the customer support:
    Dear ******,

    Hello and thank you for contacting Players Help.

    That money is bonus funds in order to release it you must complete
    certain wager requirements. To release it you must still play 138 raked
    hands. Please see the website for more information.

    You must register/login in order to see the link.

    If this still does not answer your question then please call us on the
    toll-free number listed below or request a call me and we will be glad
    to explain it to you further.


    We hope this attends to your enquiry. If we can be of any more
    assistance please feel free to contact us at anytime. We are open 24 hours per
    day, 7 days a week (including holidays). You can contact one of our
    friendly and courteous Players Help support staff (toll-free) at:

    Tel: 011-800-7777-4357 North America
    00-800-7777-4357 Europe (Where available)
    ++800-7777-4357 International (Check your country's outbound
    dialing code)

    Fax: +357-2255-2499 International

    Email: mailto:helpdesk@playershelp.com

    Kind regards,
    Costa
    Customer Care Representative
    Players Help


    What a joke. They both tell me two different stories. Very poor on their part. :(
     
  8. Jun 16, 2005
  9. 555YY

    555YY Dormant account

    Occupation:
    "":".."|
    Location:
    PA
    whats so hard to understand? no matter what limits you play, NOT EVERY hand is raked. only raked hands count. raked means house actually take money out of the pot, this has nothing to do with limits and more to do with the size of the pot at the end of the hand. just b/c you play a certain amount of hands != the same amount of raked hands. that's why i suggest 3/4 conversion from the total number of hands played, that'll get you closer toward the realistic goal
     
  10. Jun 16, 2005
  11. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    Yikes.....now I know why the definition of a raked hand is plastered in so many places ;)
     
  12. Jun 16, 2005
  13. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    Its a lot of hands on Interpoker these days to get the bonus isnt it. You can deposit less than $90.. say $30 and play 240 raked if that suits you better :D
     
  14. Jun 16, 2005
  15. Tdoggy

    Tdoggy Experienced Member

    Occupation:
    DRIVER
    Location:
    USA
    I understand that

    Ok I understand that a raked hand is where there is money taken out of the pot. And I indeed did play over 720 raked hands. Do you not see the big difference in e-mails that I received from both Ryan H and the customer support???? I kept track and went well over what was needed to be done.

    Now I still have 90 in my account that for some reason I can not touch???? :confused: I will not make any more deposits at Inter poker because of their bad service. You can't keep track of the hands I played well then you run a poor business. Solution:pUT A TRACKER ON THE WEBSITE!!!!

    I'm glad I only lost 90 of my own money here. If I lost more than that because they don't run a good business I would me very mad. :eek:
     
  16. Jun 19, 2005
  17. realwtfsup

    realwtfsup Experienced Member

    Occupation:
    Laborer
    Location:
    Tacoma
    Do a search for cryptocounter in your favorite search engine.

    Use this to see how many raked hands you have.

    None of the crypto sites have ever had a problem keeping track of my required raked hands. I think that you are just mistaken.
     
  18. Jun 19, 2005
  19. kfellmy

    kfellmy Dormant account

    go play blackjack at Intercasino. You get to play with the 90 right then. You must wager 2250. takes anywhere from an hour to three hours to clear. Then you can move on to another site.
     
  20. Jun 19, 2005
  21. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    Yes, you can play the $90 bonus at the casino even though u cant play poker with it.
    Had that happen while back and ended up like $500 playing VP, lol.
     
  22. Jun 21, 2005
  23. kfellmy

    kfellmy Dormant account

    Here is what I did at blackjack for the June bonus. Deposit 90 and cashout:

    [​IMG]
     
  24. Jun 21, 2005
  25. Petunia

    Petunia Dormant account

    missing the point slightly!

    ** I think, the POINT that Tdodgy is trying to make is this:
    RYAN SAID: You still need to play 300+ hands
    CS SAID: YOu still need to play 100+ Hands

    and everyone is telling T what a 'raked hand is!' .. .I'd be confused too - T is convinced that the hands were done.. just to be told that nobody can agree that how many is short!! :lolup: **
     
  26. Jun 22, 2005
  27. Tdoggy

    Tdoggy Experienced Member

    Occupation:
    DRIVER
    Location:
    USA
    Thank You

    Yeah exactly. Why was i told several different stories? Pretty obvious to me that Ryan and his customer support team failed at keeping track of my raked hands. Still waiting for RYAN to comment on this. They did a poor job and I have the proof. Several different e-mails with totally different amounts of hands left to play. Explain that RYAN???? :confused:
     
  28. Jun 22, 2005
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Jeeze tdoggy, mellow the eff out. You're ranting and raving at the beginning of the thread about poor-ass customer service, and it seems to me that both the manager and CS responded to you in one day. If you still need something clarified, then email them back and ask your questions. Don't go jumping in the message boards with a thumbs down in every post. Save the rants for the real bastards.

    RyanH is a member here - he might post after you calm down a bit.
     
  30. Jun 22, 2005
  31. ryan_hartley

    ryan_hartley Casino Representative

    Occupation:
    Casino Manager
    Raked hand count

    Hi Tdoggy,

    I ran a quick search through my emails to find your account number and look up the details of this case. You have now played a total of 676 raked hands; you therefore have 44 raked hands to play to meet the requirement for the $90 bonus you have received.

    I presume I made an error when looking up your number of raked hands, so please accept my apologies. I will credit your account with $20 this afternoon - hopefully that will be enough for you to meet the requirements for the bonus!

    Please feel free to contact me again if you require further assistance with this or any other issue: This email is not visible to you..

    Regards,

    Ryan Hartley
    Manager - InterPoker
     
  32. Jun 22, 2005
  33. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    Thats what you call customer service. :thumbsup: :thumbsup:
     
  34. Jun 23, 2005
  35. Tdoggy

    Tdoggy Experienced Member

    Occupation:
    DRIVER
    Location:
    USA
    thank you

    Ryan H thank you very much for fixing the mistake. 44 hands is more like it. I will now continue to play here because you were honest and fixed the mistake for me :) Much appreciated :D
     
  36. Jun 25, 2005
  37. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    Intercasino/Interpoker is a class operation all the way.
     

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