tonyuk
Dormant account
- Joined
- Sep 19, 2012
- Location
- Leicester, uk
Hi,
I am posting this to warn others.
I joined icelandbingo.com, deposited the £10 and played. won a bit of money around £90 then checked there terms and conditions.
it read
"Prior to first withdrawal, a deposit of at least £20 must be made and played with"
The terms I read was here, www.bingoiceland.com/skin/terms_bank.php
(you can see where i have ringed on the screen shot or should they update there terms could always look at one of the sites that catch screenshots of websites)
Anyway, I checked with staff in the bingo room if I can deposit another £10 and play it can I withdraw and they told me yes as it will amount to £20.
I deposited the other £10 in good faith, played a while with it, went to withdraw and there withdrawal form said I have to deposit minimum of £30 before withdraw.
Chat help told me thats wrong, it is in fact £20 and there should be no reason i can't withdraw.
After about an hour of being in chat help I was asked to send screen shots of what I could see.
Today I got a responce saying
Dear Tony
Alias: ****
-----------------------------------------------------
Thank you for contacting Bingo Support; I am Kareem the Member Support Representative that will be addressing you today.
In regards to your withdrawal query Tony, please note that you must make a total deposit of £30 before you can withdraw as per our terms and conditions.
Upon review of your account I am seeing you have deposited £20 thus far, therefore you will need to deposit another £10 before you can withdraw and the minimum amount you can withdraw is £20.
Congratulations on your winnings and remember deposit the minimum £20 and you will receive a 50 %bonus.
I hope the above has addressed your query and you will continue to experience the best in bingo gaming anywhere online.
Invite your friends to our site! You can get 5000 LPs just by referring a friend to our site. Click on the Refer-A-Friend option on our website and start earning those points today!!
Have a great day Tony!
Thank you for being our member and for the confidence you have placed in us. Please contact us whenever we can be of further service.
Kind regards,
Kareem .J
Bingo Support Agent
help@bingosupport.org
-----------------------------------------------------------
Yet it don't say it's £30 in there terms, it still says £20.
I have tried ringing them and he was totally unhelpful and even when he found where it says "Prior to first withdrawal, a deposit of at least £20 must be made and played with" he was unhelpful and snooty.
I have played of the bit I won now as there was no way I could trust them enough to deposit more.
I have screenshots of all larger size wins, temrs, chat and everything if needed.
Tony.
I am posting this to warn others.
I joined icelandbingo.com, deposited the £10 and played. won a bit of money around £90 then checked there terms and conditions.
it read
"Prior to first withdrawal, a deposit of at least £20 must be made and played with"
The terms I read was here, www.bingoiceland.com/skin/terms_bank.php
(you can see where i have ringed on the screen shot or should they update there terms could always look at one of the sites that catch screenshots of websites)
Anyway, I checked with staff in the bingo room if I can deposit another £10 and play it can I withdraw and they told me yes as it will amount to £20.
I deposited the other £10 in good faith, played a while with it, went to withdraw and there withdrawal form said I have to deposit minimum of £30 before withdraw.
Chat help told me thats wrong, it is in fact £20 and there should be no reason i can't withdraw.
After about an hour of being in chat help I was asked to send screen shots of what I could see.
Today I got a responce saying
Dear Tony
Alias: ****
-----------------------------------------------------
Thank you for contacting Bingo Support; I am Kareem the Member Support Representative that will be addressing you today.
In regards to your withdrawal query Tony, please note that you must make a total deposit of £30 before you can withdraw as per our terms and conditions.
Upon review of your account I am seeing you have deposited £20 thus far, therefore you will need to deposit another £10 before you can withdraw and the minimum amount you can withdraw is £20.
Congratulations on your winnings and remember deposit the minimum £20 and you will receive a 50 %bonus.
I hope the above has addressed your query and you will continue to experience the best in bingo gaming anywhere online.
Invite your friends to our site! You can get 5000 LPs just by referring a friend to our site. Click on the Refer-A-Friend option on our website and start earning those points today!!
Have a great day Tony!
Thank you for being our member and for the confidence you have placed in us. Please contact us whenever we can be of further service.
Kind regards,
Kareem .J
Bingo Support Agent
help@bingosupport.org
-----------------------------------------------------------
Yet it don't say it's £30 in there terms, it still says £20.
I have tried ringing them and he was totally unhelpful and even when he found where it says "Prior to first withdrawal, a deposit of at least £20 must be made and played with" he was unhelpful and snooty.
I have played of the bit I won now as there was no way I could trust them enough to deposit more.
I have screenshots of all larger size wins, temrs, chat and everything if needed.
Tony.