I won some money from my cashback- still im unhappy

[WonderingSpirit]

Since the gamblinglaw in Norway ended the use of my creditcard I started using entropay as it looked the simplest.

I played a lot at allslots as Entropay was an accepted deposit method.

Today I received my 10% cashback, and started lowrolling 0.45$ bets at Breakdabankagain. I hit 5 bars with wild giving a 500$ win.

Overjoyed as I have no money at the moment I went to cashier to withdraw.

I confirmed the 500 and the entropay method was not listed. Only my old Visacard.

I contact support, and they said Entropay was a valid method. I had to send an email with a screenshot, so I did.

Now I received the answer that Entropay cant be used for withdrawing, but they could send me a check.


But will a check go through to a bank when there is a gamblinglaw?
Wouldnt that be as useless as using a creditcard?

Im so pissed off right now.

Why accept a method for depositing when the same method cant be used for withdrawing?

 

[silcnlayc]

WonderingSpirit: Why accept a method for depositing when the same method cant be used for withdrawing?

This is a valid complaint IMO. It seems casinos want our money in any form they can get it but on the back end , they don't take the time to have the same offerings to return your monies.

Why is that? Because they can and all they want are deposits. Knowing that you cannot withdraw with the same method doesn't seem to bother them one bit, which it should.

I guess they are hoping you get so angry you will reverse it and end up without any funds at all to withdraw which will solve THEIR problem in how to deal with YOUR problem ...getting your monies..

This should be one of the accreditation requirements IMO..If they offer a depositing method, it should also be a withdrawal method otherwise do not offer it.

Very, very bad actions IMO..

.

 

[chuchu59]

That's why I dont think King Solomons should be accredited. Sometime in 2007 they allowed MB deposits but wouldnt let me withdraw with the same method. Clearing checks are costly and I wouldnt do it for only a $100 withdrawal when it costs $35 up to do so. So I went for broke and really went broke.

 

[Tengil]

The same group that some years ago only paid my deposits (25+50) back to Neteller and the rest by cheques that cost 35€ a piece to cash in and one of them wasnt even for the full amount (some "courier" fee deducted, it still took almost 2 weeks to get it).

They probably still use Proc-Cyber so be aware that you can get a cheque written in a currency that doesnt exist (happened once).
Cant they wire the sum to you? Its the year 2010 we live in, not 1990.

Plus from their banking page where it clearly states that Entropay is good for withdrawals

 

[rouletteguy]

Is it Illegal to gamble online in Norway? If so a cheque could be seized and monies forfeited to your Government. Not a good Idea to post on a public forum where a rep from the casino can see it. You broke the T/C so really they don't have to pay SFA.

 

[WonderingSpirit]

Is it Illegal to gamble online in Norway? If so a cheque could be seized and monies forfeited to your Government. Not a good Idea to post on a public forum where a rep from the casino can see it. You broke the T/C so really they don't have to pay SFA.

Its not illegal to gamble. But the banks in Norway are not allowed to process funds that has transaction code 7995 ( gambling)

Many Norwegians are frustrated as many has had their card declined in restaurants and shops abroad, because the restaurant was associated to a casinobrand

 

[WonderingSpirit]

The same group that some years ago only paid my deposits (25+50) back to Neteller and the rest by cheques that cost 35€ a piece to cash in and one of them wasnt even for the full amount (some "courier" fee deducted, it still took almost 2 weeks to get it).

They probably still use Proc-Cyber so be aware that you can get a cheque written in a currency that doesnt exist (happened once).
Cant they wire the sum to you? Its the year 2010 we live in, not 1990.

Plus from their banking page where it clearly states that Entropay is good for withdrawals

It clearly states that Entropay is good for withdrawals, and thats the main reason I stuck to Allslots and few other casinos that have this method available.

If I knew it was not avvailable for withdrawal, Allslots would never have gotten my countless deposits. Which is far more than I won. Maybe I should post a complain demanding a refund for all my play since the 1. july when I started using this method

 

[deucebag]

But will a check go through to a bank when there is a gamblinglaw?
Wouldnt that be as useless as using a creditcard?

The law only applies to electronic payments, so it should not be a problem. There are no merchant category codes for cheques.

Edit: I received a cheque from Proc-Cyber 1 or 2 years ago, and had no problems with it. It was drawn on Norwegian bank, so no foreign cheque fee.

Also, I can recommend EcoCard as an alternative to Entropay. Like Entropay, they still take VISA, and fees are a little lower.

 

[Simmo!]

I'd ask Allslots what name (sender) appears on the cheque. If its not a gambling related which it probably isn't, there's a good chance you'll be fine I would have thought.

Why did they say Entropay was not a valid method?

 

[WonderingSpirit]

I'd ask Allslots what name (sender) appears on the cheque. If its not a gambling related which it probably isn't, there's a good chance you'll be fine I would have thought.

Why did they say Entropay was not a valid method?

When I tried to withdraw and didnt find the entropay as an option, I contacted Live support. They said it was a valid method, and asked me to send a screenshot.
Hours later I received an email from jackpotfactory:

Thank you for contacting All Slots Casino regarding your withdrawal

After further investigation we can confirm that Entropay is not a withdrawal option and therefore we would like your approval to receive the withdrawal by a check in Euro currency. Please choose the check option when making your withdrawal and inform us with your approval to process by Euro check.

Not saying why it wasnt a valid method



As I pushed the reply button, I got another mail saying its a valid method afterall.

Please ignore any prior advice regarding Entropay. We can confirm that Entropay is indeed a valid withdrawal option. Please go to the Banking section and request a withdrawal with payment to be made to your *Visa account ending in xxxx. There is no need to search for the name “Entropay,” as such. Please enter an alternative method of payment just in case you are unable to select the specified Visa account, and then complete the withdrawal. After you have done that, please contact by replying to this email to let us know that you have made your withdrawal, and we will immediately will refer your withdrawal to our financial department to monitor and process the request

But still my problem is that the card number from entropay doesnt appear on the dropdown menu

 

[love2winalot]

Hiya: You are not the only one this has happened to. Also, there are some casino's, "accredited", that allow deposits via a method, and then that method is NOT available to be used to withdraw with.

The Check should be fine. I have a bunch of checks, and never had any issues depositing them in the bank. Some check stubs even tell you what to say if the bank teller ask where the check is from....

I agree. If you can deposit via, "insert deposit option here", there you should also be able to withdraw via that same option. Hell, most places even force you to withdraw, "only" via the deposit option you used.....

 

[Tengil]

Checks should be avoided, who in Europe uses them anyway except for the brits. Dont know how its in Norway but usually banks charge a fee for cashing in foreign checks.

 

[vinylweatherman]

Checks should be avoided, who in Europe uses them anyway except for the brits. Dont know how its in Norway but usually banks charge a fee for cashing in foreign checks.

Not for much longer. Banks have cancelled the "cheque guarantee" scheme, which will further discourage businesses from accepting cheques. Most businesses already say "cheques no longer accepted".

The plan is to drive cheques out of existence altogether by the end of the decade. The problem is a lack of an alternative when paying for something through the post where cards are not an option. This affects small businesses, and individuals receiving refunds from businesses.

 

[Marie2473]

I know my answer is probably a hassel - but what about opening a Neteller or MB account and ask them to withdrawl it there. They should be able to do it since they cant to the method u used depositing...

 

[WonderingSpirit]

Thats it.

I closed my account at allslots. I feel mislead by their banking page saying that Entropay is an accepted withdrawal method.

To sum up my experience:

Allslots was my nr 1 MG casino and I have made many deposits this year. Prior to rules change in Norway I had a couple of cashouts to my VISA that went smooth.

Started using entropay as it was listed both at deposit and withdrawals.
Made many deposits. 2 months later I manage to get a small win of 500$.

Entropay doesnt work when I want to withdraw.

I talk to live chat. They say it should work. I send Email with screenshots at their request.

I get reply by mail that Entropay is not accepted.
Then a couple of hours later I get a new mail saying its accepted. I tell them I still unable to withdraw.

I get a new mail that they are looking into it. Wait time could be upto 48 hours.

Today I get a new mail saying Entropay is not accepted.

I go on a tilt, lose my 500$ and tell them to close my account and change their banking pages as it still says its accepted.

End of story.

 

[vinylweatherman]

Thats it.

I closed my account at allslots. I feel mislead by their banking page saying that Entropay is an accepted withdrawal method.

To sum up my experience:

Allslots was my nr 1 MG casino and I have made many deposits this year. Prior to rules change in Norway I had a couple of cashouts to my VISA that went smooth.

Started using entropay as it was listed both at deposit and withdrawals.
Made many deposits. 2 months later I manage to get a small win of 500$.

Entropay doesnt work when I want to withdraw.

I talk to live chat. They say it should work. I send Email with screenshots at their request.

I get reply by mail that Entropay is not accepted.
Then a couple of hours later I get a new mail saying its accepted. I tell them I still unable to withdraw.

I get a new mail that they are looking into it. Wait time could be upto 48 hours.

Today I get a new mail saying Entropay is not accepted.

I go on a tilt, lose my 500$ and tell them to close my account and change their banking pages as it still says its accepted.

End of story.

This is the side of JF that many don't get to see, however I have seen it on MANY occasions. I once had to make a formal complaint to eCogra to force them to do their job PROPERLY, and fix a "stuck" payment that had somehow ended up sitting in limbo for a fortnight.

This issue again demonstrates chaos and confusion, with no-one seeming to know the right answer, and the story changing several times during this attempted withdrawal.

A PAB would have been worth the effort, and you can STILL complain to eCogra about this saga of one mistake after another that ended in you "throwing away" your win because it seemed there was no willingness on their part to pay you under their OWN rules as specified on their website.

This would fall under the "responsible gambling" part of eCogra rules, where incompetence over a protracted period lead to a player who WAS "gambling responsibly" to start with to go on "tilt" with their winnings because they thought they were never going to be able to get the money out, so threw it away just to put an end to the "nightmare" and be able to close the account and move on.

 

[WonderingSpirit]

They still have entropay as a withdrawal method although I personally know its not true. This pisses me off.

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