How Is Main Street Group Staying In Business???

[silcnlayc]

I am looking for a new home and decided to look at the cm list of casinos and came across the Main Street Group.

I went to live chat and was surprised to find this out:

Please wait for a site operator to respond.

You are now chatting with 'Julia'

Julia: Welcome, how may I be of your assistance?

silcnlayc: Hi, I do not have an account yet and would like some information on how long withdrawals take to process please?

Julia: it depends on the withdrawal method that you choose

silcnlayc: usemywallet only

Julia: but you can expect the withdrawals to take up to 2 weeks

Julia: to be process

silcnlayc: you are kiddin! Why would anyone play here then? When other casinos process in 24-48 hours?

Julia: that is the time frame that we need to provide to the customers

Julia: but it can take less time

silcnlayc: amazing..I guess I will not play here, but thank you for the info...I really am floored on the time frame...

silcnlayc: You have been most helpful.

I decided not to play there as you can imagine. How in the world are they stayng in business , I would like to know...I think the CM should put the processing time next to the casinos on the list IMO...Make a column for processing time so we do not need to go and ask each time we want to find a new casino...don't you think?

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[eu_lowroller]

I really don't understand your complaining, because this 2 weeks withdrawal crap is exactly written in their terms & conditions and also their 40x WR for a bonus and that's for me also a reason, to never play there!

Btw. you must also wager your own deposit 5 times, before you can make a withdrawal and that's even without any bonus, otherwise you have to pay fees for it!

I also don't understand, why this group is on the accredited list.

 

[silcnlayc]

I really don't understand your complaining, because this 2 weeks withdrawal crap is exactly written in their terms & conditions and also their 40x WR for a bonus and that's for me also a reason, to never play there!

Btw. you must also wager your own deposit 5 times, before you can make a withdrawal and that's even without any bonus, otherwise you have to pay fees for it!

I also don't understand, why this group is on the accredited list.

Um, I wasn't complaining...I was stating the surprise I got when I went to live chat for this info. I do not read T&C's if I can get it from live chat, why bother, it takes forever to find this info out and it is hidden in so many places it would take a lawyer a year to figure the garbage out so I took the easy way when you can get it in less than a minute...before deciding on playing there or not.

It is a definite NOT!

 

[eu_lowroller]

I do not read T&C's

it takes forever to find this info out

But that's a big mistake, because it's only one click on T&C and then i can even read all T&Cs of them and not, what a live chat support tell me, because we know exactly since Rival support, that they sometimes even hav not any clue, what they're telling you, so you should really ALWAYS read the T&Cs before you start playing on any casino and this rule is not hidden, it's even stated on their banking/withdrawal side:

"IMPORTANT INFORMATION REGARDING DEPOSITS & WITHDRAWALS

Please expect withdrawals to take up to 2 weeks to process. It is very important to us that we meet or exceed your expectations. For this reason we need you to understand ahead of time that regulatory changes in the marketplace have limited the availability of deposit and withdrawal methods and have increased the time required to process withdrawals.

We value your business and will do everything we can to offer as many deposit and withdrawal options as possible and to keep the time it takes to process withdrawals to a minimum. Please expect withdrawals to take approximately 2 weeks to process.

Also take note that any player that deposits and requests a withdrawal without having wagered AT LEAST 5 times the amount deposited will be charged processing fees in accordance with the deposit method used. Fees vary depending on the deposit method and those methods that can not be electronically refunded by us will have delivery fees that also vary depending on destination and delivery method."

That's certainly a big joke, but it's all written on their side

 

[Simmo!]

I think the CM should put the processing time next to the casinos on the list IMO

An impossible task unfortunately. There are too many factors that affect it - country of player and the method used to withdraw being the main two. Also, ID verification and fraud detection can add to first timers.

An alternative view to consider: although two weeks is a long old time and bound to put a number of players off, is it not a positive thing that a casino states this clearly in the T&C's up front? Transparency is something we all shout about as being essential after all. It means players can make more of an informed decision.

 

[silcnlayc]

eu_lowroller: "IMPORTANT INFORMATION REGARDING DEPOSITS & WITHDRAWALS

Guilty of being lazy....

Simmo!:although two weeks is a long old time and bound to put a number of players off, is it not a positive thing that a casino states this clearly in the T&C's up front

Simmo!, you definitely are one to spin a bad deal into a good thing ...who in their right mind would play at a place like this in todays world, no matter how "transparent" it is...I didn't think these kinds of places still existed...that was why I was so SURPRISED!

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[Simmo!]

Guilty of being lazy....Simmo!, you definitely are one to spin a bad deal into a good thing ...who in their right mind would play at a place like this in todays world, no matter how "transparent" it is...I didn't think these kinds of places still existed...that was why I was so SURPRISED!

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LOL. Just giving an alternate view for balance thats all.

Actually, question: is the "two weeks" stated the time it takes for the casino to actually process the withdrawal, or the time it could take for a player to receive it? Big difference. The latter is fair enough because outside factors are in play...the former would be a poor show, but I was told they process in 48 hours.

There's no reasonable excuse (except when ID'ing docs) for a casino to take more than 48hrs to process a cashout.

 

[silcnlayc]

to actually process the withdrawal, or the time it could take for a player to receive it?

You are too good for your own self Simmo! But I do understand looking at both sides! Answer is below...

Julia: but you can expect the withdrawals to take up to 2 weeks

Julia: to be process

Amazing isn't it!
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[Simmo!]

Hmmmm... but "process" is a bit ambiguous. I don't believe the casino would take 2 weeks to send it out the door or a) Mainstreet would have no players and b) we'd have loads of threads about it. I reckon she is saying it will two weeks for you to receive it.

Only one way to find out - I'll ask the rep

 

[Mainstreet CS]

Hi,
I would kindly like to explain a little about the withdrawal time frames at Mainstreet. All withdrawals must go through a 48 approval process after it is requested.
Basically we try that all payouts are made within 3 days but it also depends if the player already sent the required documents, updated account information and deposits were already confirmed as cleared.
There cases where additional factors delay payouts (clearance periods for certain deposit methods, unsettled chargebacks, incorrect or closed electronic accounts, duplicate accounts, etc). We diligently contact clients in these cases and continue to email/telephone to follow up so that we can process the payment.
We continue to list our payout time frame as 14 days because we would rather err on the side of caution for those cases where circumstances involve a longer than normal payout time. Hope this information clears most of your questions and concerns.

 

[eu_lowroller]

I don't believe the casino would take 2 weeks to send it out the door or we'd have loads of threads about it.

Then you've not found this thread: https://www.casinomeister.com/forums/threads/sun-palace-casino-questions.30506/

or this one: https://www.casinomeister.com/forums/threads/main-street-group-rtg.29931/

There was even mentioned, that one user had to wait 21 days or even longer, so i think, that's the norm.

 

[silcnlayc]

Mainstreet CS:Hope this information clears most of your questions and concerns.

Well, it answered my question very clearly...AVOID at all costs...since there is no reason on this green earth it should take more than 48 hours for all of the above...

.

 

[TOC]

Then you've not found this thread: https://www.casinomeister.com/forums/threads/sun-palace-casino-questions.30506/

or this one: https://www.casinomeister.com/forums/threads/main-street-group-rtg.29931/

There was even mentioned, that one user had to wait 21 days or even longer, so i think, that's the norm.

WARNING: As requested by some senior members here at CM I feel the need to inform you I'm affiliated with RTG and Main Street through an affiliate website. Although my views and statements are honest and my personal opinion, to avoid attacks from some members I'm being upfront before posting within this thread. How's that for a disclaimer?
Honestly I bypassed this thread a few times, telling myself not to reply, don't post, you're asking for problems etc.etc. but I'm hard headed! eu_lowroller is correct, there has been past threads about Main Street and although they don't pay as quick as some would like there's not any reason to attack this Casino group. CM has them listed as accredited for a reason and I'd say because their honest and they pay. I've hit a few good licks myself and it took 5 days for an approval and had checks sent overnight with no fee. Like eu_lowroller said it's in the T & C's if ya don't like it don't play but let's face it US players that has a Casino group that pays means a lot.. I don't get why the OP even started this thread other than to make Main Street look bad, I mean if you look at their past threads, well here's one:

I was the one who said this...and I say bologne...on this... I cannot believe you can sit there and say how good these casinos are (RTG"s) when anyone who isn't blind can see something is different about them...

There was a time a $100 lasted for quite a long time even at $2 a spin...and for you to sit there and keep saying all is good...and keep having players think they can still have a decent time at any RTG...I say shame on you for giving that impression when almost everyone here KNOWS something is off with them...

Are you by any chance promoting them in any way? Just curious..Another BS line.....geez...

I mean no offense...but it seems you are very alone in these thoughts about how all is the same with these casinos...

I still pop into an RTG every once in a while and play a few spins....but these visits have gotten to be shorter and shorter and are going to be nil soon...because RTG casinos really have gotten so tight that it is absolutely ridiculous to even consider playing them anymore...until something changes or until they go broke...and my money is they are going to go broke if they continue down this path they have chosen these last 2 years..by literally stealing players money...and that has gotten old to many savvy players..who have moved on and beyond RTG's...

.

I was under the impression this player had moved on from RTG software RIGHT so why are they looking at RTG now with Main Street? Looks like a case of nothing better to post about so let's attack another RTG but this time let's single out a Casino group. Geesh people get a life!! Not trying to stir up problems here but it's time to take a chill pill and move on to some serious issues instead of "Oh I need 24 hour payouts" or this Casino is rouge. And most importantly if you feel like, QUOTE: << but these visits have gotten to be shorter and shorter and are going to be nil soon...because RTG casinos really have gotten so tight that it is absolutely ridiculous to even consider playing them anymore...until something changes or until they go broke...and my money is they are going to go broke if they continue down this path they have chosen these last 2 years..by literally stealing players money...and that has gotten old to many savvy players..who have moved on and beyond RTG's... >> Why even start a thread like this?

 

[The Dude]

Well, it answered my question very clearly...AVOID at all costs...since there is no reason on this green earth it should take more than 48 hours for all of the above...

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The bottom line is that I recommend this casino because I feel that they are honest, upfront, approachable, and willing to resolve issues expediently and fairly when or if they do arise.

I've known the operator for a number of years now, and he has a history of always doing the right thing. 48 hours is not an excruciating amount of time to wait for a payment - two weeks, well yeah - that's a long time. But I believe that would only be applicable for initial payments (as stated). They are upfront about it which is a good thing, isn't it?

Sure, I wish it were shorter time period, but this casino group has a solid track record of dealing with player issues fairly. They have had only a handful of PABs over the years - if that many.

 

[silcnlayc]

I was under the impression this player had moved on from RTG software RIGHT

Not quite right...I have been looking for some DECENT playing RTG's because I do like the games..I never said I didn't...I just don't like what has happened with them in the last few years..See
Quote:

I still pop into an RTG every once in a while and play a few spins

Not attacking, I admit I was just too lazy to look at the T&C's

so let's attack another RTG

CM has them listed as accredited for a reason and I'd say because their honest and they pay.

I never doubted or said that they would not be honest, that is the reason I checked the CM LIST...

48 hours is not an excruciating amount of time to wait for a payment - two weeks, well yeah - that's a long time.

I do not have an issue with the 48-72 hour waiting , it is when they need to claim up to 2 weeks...as they put it "Just in case" ???

...AVOID at all costs

I put that badly, I should have put " I need to avoid at all costs"..and added I am not very patient in waiting for my monies when due.

so why are they looking at RTG now with Main Street?

Because as I stated, I was looking for a new home and they ARE on the CM list...I trust the CM's judgement call on these casinos...that is the reason I picked them from the list...and admitted I was too lazy to look at the T&C's..and was very surprised by the answer in todays market...

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[Mavin1]

I have never had an issue with payout times for any of the casino's, as long as I get it then I'm happy. What does bug me though is that with most RTG's, your withdrawal sits in pending blocking you from depositing until it is approved. Can this be changed so if a player withdraws and then wants to deposit again later that we don't have to wait for the withdrawal to be moved out of our depositing path or be forced to make a reversal?

 

[Nifty29]

I agree with TOC insofar as Main Street Group being a consistently solid operation over many years. If CM backs them, then I feel assured that players wont have any problems with payment....and it they stick to 48 hours as the norm then its cool.

Not trying to stir up problems here but it's time to take a chill pill and move on to some serious issues instead of "Oh I need 24 hour payouts" or this Casino is rouge.

Im not sure if you saw the poll a few weeks ago regarding what players consider to be timely payouts, but about 90% stated 24-48 hours as acceptable.....so either 90% of players are whingers and have nothing better to do with their time, or you don't quite have your finger on the pulse when it comes to what players really want. It is very common for a player to choose one casino over another based solely on cashout times, so it is definitely a serious issue.

Also, I assume you mean 'rogue' as Im not sure anyone cares about colors when choosing a casino.

Nice disclaimer BTW.

 

[funeral979]

Hi,
I would kindly like to explain a little about the withdrawal time frames at Mainstreet. All withdrawals must go through a 48 approval process after it is requested.
Basically we try that all payouts are made within 3 days but it also depends if the player already sent the required documents, updated account information and deposits were already confirmed as cleared.
There cases where additional factors delay payouts (clearance periods for certain deposit methods, unsettled chargebacks, incorrect or closed electronic accounts, duplicate accounts, etc). We diligently contact clients in these cases and continue to email/telephone to follow up so that we can process the payment.
We continue to list our payout time frame as 14 days because we would rather err on the side of caution for those cases where circumstances involve a longer than normal payout time. Hope this information clears most of your questions and concerns.

Well I must say that the 48 hour approval time was NOT always what it was for me

There were at least 2 occasions where my withdrawal sat pending between 3 and 4 days. One of them might have been on a weekend, im not 100% sure, but it doesn't say 2 business days it says 48 hours. I ended up reversing about $5,000 on one occasion (I know, my own fault, but im not much on willpower), as I just kept waiting and waiting. Of course support said they were still working on it, but finally I said screw it. So 48-96 hours pending, then another 3-5 days before the mailed my check/got my fed ex tracking #, and then another few days to receive check. So yeah about 10-12 days on average.

It should be noted that it certaintly wasn't an issue of "additional factors". I had been depositing here regularly for 5+ years so yeah all my docs were in order. I supposedly had some sort of VIP status as well. This is how they treat their good customers, mind you. Deposit 2-5 times a week, a few hundred a week for years on end, and I still had to wait forever to receive the few cashouts I could manage (which were about 1 cashout per 100 deposits or so, on average)

I gave them up for good early this year, but after being disappointed with the new breed of RTG that has been coming out, I emailed their VIP host to see if I could get a good bonus offer to entice me to come back.

I was offered 30% bonus on my first deposit back with them:notworthy:notworthy

 

[winbig]

I have never had an issue with payout times for any of the casino's, as long as I get it then I'm happy. What does bug me though is that with most RTG's, your withdrawal sits in pending blocking you from depositing until it is approved. Can this be changed so if a player withdraws and then wants to deposit again later that we don't have to wait for the withdrawal to be moved out of our depositing path or be forced to make a reversal?

Why would you want to make a new deposit instead of reversing part, if not all, of the requested withdrawal?

The reason casinos don't do this is because they'll have to pay additional fees for the new deposit, when they can reverse it for free.

 

[Jasminebed]

Why would you want to make a new deposit instead of reversing part, if not all, of the requested withdrawal?

The reason casinos don't do this is because they'll have to pay additional fees for the new deposit, when they can reverse it for free.

Usually if you reverse a withdrawal you begin the wait time again.

 

[PenDragyn21]

I've had one payout from these guys so far. It only took 4 days and that's after having requested a payout of a Friday Evening.
I usually take the processing times with a grain of salt. Often they are a often CYA measure. Think of them more as a requested time for you to wait before complaining rather than the actual amount of time the payment may take. They are also usually an average meaning payouts can happen much later or much, much SOONER. Some of the shorter, listed payout times often need a dsiclaimer saying "excluding holidays and weekends".