I made a withdrawal request for £2000 on 18 May. There is a 48 hour 'pending period'. I submitted my documents on 19 May and received an email saying they had received them.
Yesterday I was told the documents had been approved and the payment would be made this morning.
Nothing happened so I called up and was told by the support person that 'operations' are responsible for the payment so they couldn't tell me why it hadn't been made.
I then received an email saying I hadn't completed the 'deposit authorisation form' (which is true, as they never sent it to me or mentioned it when I called up). So I signed and dated the form and sent it back.
I then called back and was told the form had not been approved yet. (it's just a signature and a date). Now I have been told operations need another 48 hours to review the form. So we are looking at the best part of a week (or more) before they release the payment, which I have never experienced with an MGS casino.
Very disappointing. I have PM'd the Betway rep but no reply yet.
Yesterday I was told the documents had been approved and the payment would be made this morning.
Nothing happened so I called up and was told by the support person that 'operations' are responsible for the payment so they couldn't tell me why it hadn't been made.
I then received an email saying I hadn't completed the 'deposit authorisation form' (which is true, as they never sent it to me or mentioned it when I called up). So I signed and dated the form and sent it back.
I then called back and was told the form had not been approved yet. (it's just a signature and a date). Now I have been told operations need another 48 hours to review the form. So we are looking at the best part of a week (or more) before they release the payment, which I have never experienced with an MGS casino.
Very disappointing. I have PM'd the Betway rep but no reply yet.