I hope somebody can help me understand this.
Last week I received an e-mail from a casino that I reached their highest VIP level.
I was now eligible for more exclusive casino promotions and events. They sent me a list of these promotions. These promotions included daily, weekend, weekly and monthly promotions.
However during the entire week after that this e-mail my cashier showed : "no promotions"
I e-mailed support where my new VIP level promotions were and their response was: I'm really sorry but you're not eligible for bonuses at the moment.
I run quite good at this casino. Does this mean they have banned me from bonuses allthough according to my VIP level I should be eiligible to their best bonuses??
Anyone else here had such an experience?
"VIP" often means ABSOLUTELY NOTHING when it comes to online casinos. Many will even say you are a "VIP" before you even PLAY. "VIP" is a much abused term among online casinos, which is why this kind of thing keeps happening. If you really WERE a VIP, yet were not eligible for certain promotions, you would be TREATED like a VIP, and would get a personal VIP account manager to give you PERSONALISED offers that you were eligible for, you would NOT first be told you were eligible for a whole host of offers by your "VIP account manager" (which in this case seems to be a ROBOT), only to find that when a REAL PERSON checks your account, they find that you are NOT eligible.
The mistake players make is thinking that they are "special" when they are granted things like "highest VIP level". In many cases, this is meaningless bullshit. There ARE exceptions though, like
32Red's Club Rouge. You are PERSONALLY invited, after having your account reviewed by HUMANS (Probably the likes of Pat and Ed). Club Rouge is NOT based on your deposits, wins, losses, etc, but how you manage your account in general, and how you contribute to the "32Red community".
I believe my invitation to Club Rouge was based on my hours of work "busting" MGS, who were using "corporate deniability" when an error in a new lobby implementation caused many players to be unable to access the casino because it jammed in an "infinite loop" after the scheduled update, and reinstalling often didn't work. I submitted evidence through 32Red that demonstrated it was a bug in the MGS updater module, where a corrupted version of the "mupdate" file was imported, preventing the casino from realising it HAD updated itself. I was invited to a posh dinner with Pat and Ed, and an invite to Club Rouge followed shortly afterwards.
After my huge win in June, I have seen NO SIGN WHATSOEVER of being "bonus banned" from ANYTHING at 32Red.
Jackpot Factory didn't bonus ban me after a prolonged run of luck, and their reward is that the long term house advantage, along with me NOT being bonus banned, has allowed them to win the money back from me (maybe sometimes a bonus ban is a GOOD thing
).
Casinos that first tell a player they are a top flight VIP, and are then effectively told they are "scum" by support, are unlikely to make that player feel any need for continued loyalty, especially when other casinos will offer them MORE simply for being a NEW player, let alone a VIP.