I'll ask you the same questions. Have you played with us? Do you have a problem with our brands?
thanks,
For the vast majority of us here, the answers would be
1) NO (unless with a free chip)
2) Not personally, but to keep it that way, it's best to play elsewhere.
IF the casinos in a program are openly stating they will NOT honour a deal struck through a rep of the program, then any offer made by that program rep is next to worthless.
Given the continuing non-cooperation of the casinos with yourself over resolving these issues, you cannot go making promises that you will sort these issues out, as the constant failures reflect badly on YOU, as well as the casinos.
It's staring us right in the face, NOTHING has changed with the underlying casinos. I recall that this high bonusing model WOULD STOP under the new program, since it was considered a main contributer to the problems, yet we have a U turn, with the high bonus model continuing, and of course, the problems.
There is really no need to play here, since what good is a high bonus if you can never cash out, and even when you do somehow get lucky enough to beat the WR, you face being called a "cheat", or face an avalanche of "requirements" before you get paid.
The promised, and then not followed through, phone calls are a classic stalling tactic. If a person is GENUINE, they would keep their word, but to miss SEVERAL pre-arranged times looks like there was never the intention to follow through.
The terms and conditions at these casinos are designed to provide opportunities for the casino to confiscate winnings, and play the "against the terms card" in any dispute, as seems to be the case in this latest one.
The max cashout carry over clause is a particularly evil one, and one of the casinos, even if proven to be under previous management (I doubt it myself), decided that it was OK to delete a player's transaction records to avoid there being a "paper trail" of evidence to support the player's case. This was BEFORE Gambling Wages took over, however, Gambling Wages, if a proper, ethical business, should NEVER have got involved with this lot in the first place, simply because of their past, and very obvious, record.