Our records show that you took it to eCOGRA while we were in the middle of working on it for you, which kills your PAB; this is clearly and repeatedly stated in the
.
Perhaps you could post the decision you received from eCOGRA as that would have been the final word on your case.
PS. Using AI to give you a ruling on a case is like asking a child to help you do brain surgery: profoundly NOT QUALIFIED for the job, and they have a vested interest in telling you what you want to hear.
- Max
Ecogra never even followed up after starting the investigation
Thank you for submitting your dispute to eCOGRA.
A member of the ADR team will contact you within 7 days to request any additional information, documents or evidence to support your claim.
If you do not receive a response after 7 days, please contact
[email protected].
eCOGRA will:
• Close the dispute if you have not completed the site’s internal complaints procedure.
• Close the dispute if it does not relate to the outcome of a gambling transaction.
• Within three weeks of receiving the dispute, inform you if we deem your dispute to be invalid, together with the reason.
You may make a written request to eCOGRA to cease the mediation at any time.
Once a dispute has been accepted as valid by eCOGRA and we have received all the information that makes up the ‘Complete Case File’, you will be sent a notification.
eCOGRA will:
• Update you on the progress of your dispute at least every 30 days.
• Make every effort to conclude the dispute resolution process within 90 days of issuing the ‘Complete Case File’ notification.
• Send you an initial decision after a review of all the evidence submitted by both parties, called the ‘Preliminary Resolution Report’.
• Consider any valid evidence you submit within 7 days after having been provided the Preliminary Resolution Report.
• Provide you with a Final Resolution decision.
The ADR process does not restrict your right to bring proceedings against the Operator in any court of competent jurisdiction before or following eCOGRA’s proposed resolution of the dispute. You are entitled to request copies of the evidence provided by the other party, which shall be provided subject to due consideration of any data protection or other regulatory or legislative restrictions that may apply to it. You may seek independent advice or be represented or assisted by a third party at any stage of the ADR process, but all communications will be directed to you.
For additional information, please also access our Policies and Procedures:
Regards,
eCOGRA
what casino it is might be a Rep here, have you spoken to support,
. So they didn't do anything for me except waste the necessary time needed for me to not be able to do anything about it. Every review of ecogra on trust pilot says the same thing I experienced
