Expired Promo !!!GUTS V2 Launch - exclusive rewards only for Casinomeister

[Guts]

Hello robby811,

Thanks for the question,
Players now will get their bonus offers through cards to be claimed (if there is a reward, you will find them in the Reward Section).
And regarding GUTS V2 promotions, we are also offering the play cards as a tool to reward you with - Bonus, Free Spins or Cash.
You will receive those after taking part in our varied promotions.
Thanks for the question robby811,
Your Guts Casinomesiter Team

 

[robby811]

Hello robby811,

Thanks for the question,
Players now will get their bonus offers through cards to be claimed (if there is a reward, you will find them in the Reward Section).
And regarding GUTS V2 promotions, we are also offering the play cards as a tool to reward you with - Bonus, Free Spins or Cash.
You will receive those after taking part in our varied promotions.
Thanks for the question robby811,
Your Guts Casinomesiter Team

But how to know how to unlock a Card ???

 

[spoo42]

I just sign in in my account and saw the rewards but i am geting message no games available...well... i am on vacation in Greece maybe thats the reason i am getting that message,is Greece restricted at Guts?

not sure if its the same problem as i had, but i just opened the game after getting an error when i clicked the reward - and got the free spins in there. (though it maybe a different problem you have to mine).

 

[robby811]

They are out of money loong time ago and i never seen worst internet connection elsewhere...

Will you survive without High Speed Internet ?! Or must we create a Escape Plan for you

 

[Guts]

I just sign in in my account and saw the rewards but i am geting message no games available...well... i am on vacation in Greece maybe thats the reason i am getting that message,is Greece restricted at Guts?

Hi Helenakp,

As per our T&Cs:

4. YOUR ACCOUNT
4.2 For various legal or commercial reasons, we do not permit accounts to be opened or used by customers resident in certain jurisdictions, including Greece

That will be the issue, Helenakp.

Your Guts Casinomesiter Team

 

[helenakp]

hmmm...

Hi Helenakp,

As per our T&Cs:

4. YOUR ACCOUNT
4.2 For various legal or commercial reasons, we do not permit accounts to be opened or used by customers resident in certain jurisdictions, including Greece

That will be the issue, Helenakp.

Your Guts Casinomesiter Team

I am only here on vacation,so i contacted your support and i was explained that they are restricted..ill be home in 4 days so will use those free spins from home...

 

[helenakp]

Will you survive without High Speed Internet ?! Or must we create a Escape Plan for you

well they have beautiful beaches...i survived 7 days without fast internet,so i guess i will survive another 3-4 days

 

[Guts]

not sure if its the same problem as i had, but i just opened the game after getting an error when i clicked the reward - and got the free spins in there. (though it maybe a different problem you have to mine).

Hi Spoo42,

Thanks for the message
Seems that in your case we were still fixing some cache, tech issues but as Helenakp is vacationing in a restricted country - that will be the issue with some various legal/commercial reasons.

Your Guts Casinomesiter Team

 

[robby811]

well they have beautiful beaches...i survived 7 days without fast internet,so i guess i will survive another 3-4 days

So then you should me send a Postcard where you dressed with the new Bikini at the Beach xD

 

[Guts]

hmmm...


I am only here on vacation,so i contacted your support and i was explained that they are restricted..ill be home in 4 days so will use those free spins from home...

Great, Helenakp,

Check if the spins are still there but in case they haven't appeared - contact me via PM

Have a good one and enjoy the beaches,

Your Guts Casinomesiter Team

 

[robby811]

and the Internet too !!!!!!

 

[Guts]

But how to know how to unlock a Card ???

Hi again Robby811,
As soon as you have a Reward, you will see a card in the Reward Section and all you have to do is click on it, and the game will start loading/balance money will be added etc. + there is a shortcut to the T&C + expiry date
The other side of the card holds more information (so if you click on i , you can find more information)

You will check it out for sure, after we have added the spins on Aug 27th but I hope you will have some rewards to claim until then

Cheers,

Your Guts Casinomesiter Team

 

[robby811]

Hi again Robby811,
As soon as you have a Reward, you will see a card in the Reward Section and all you have to do is click on it, and the game will start loading/balance money will be added etc. + there is a shortcut to the T&C + expiry date
The other side of the card holds more information (so if you click on i , you can find more information)

You will check it out for sure, after we have added the spins on Aug 27th but I hope you will have some rewards to claim until then

Cheers,

Your Guts Casinomesiter Team

Hmm i think you missunderstand me a bit, for each Reward you have to do different things like

Example: Win 100times in 1H on Slot XY
or Spin 5000 spins on Slot XY right ?!?!

Thats what i want to know , what i have to do for a Rewards ??

 

[Guts]

Hmm i think you missunderstand me a bit, for each Reward you have to do different things like

Example: Win 100times in 1H on Slot XY
or Spin 5000 spins on Slot XY right ?!?!

Thats what i want to know , what i have to do for a Rewards ??

Hi again,

I see. Yeah, of course for these rewards (Bonus, Free Spins or Cash) to be added into your Reward section, you have to follow our ongoing promotions and do as per T&Cs

For example, there are 2 promotions (which are pending from the Before GUTS V2:

You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.

which means that for these 2 promos - the cash won't be found in the new section.

However for future promos, like dep&get FS (for example), you will find them in the reward section.


So to sum it up, you need to take part in our ongoing promos (which you receive via sms, emails, on site messages etc.) and then the prizes will be displayed there after.
At this point, I can't give you exact numbers as you need to check out the promos and take part accordingly.

With this improvement, we wanted to notify our players on rewards they are getting instead of adding them in the game directly (which sometimes leads to lost / forgotten spins)

Hopefully, I managed to reply to your question, Bobbie?

Let me know,

Your Guts Casinomesiter Team

 

[robby811]

And a Player Ranking/Level System would be nice in the Future, and for every Level Up you should get a Rewardcard. May be this can be addet somewhere in the Future, just a Idea because mostly every good casino has that....

 

[Guts]

And a Player Ranking/Level System would be nice in the Future, and for every Level Up you should get a Rewardcard. May be this can be addet somewhere in the Future, just a Idea because mostly every good casino has that....

Thanks, Robby811
Forwarding this feedback as we speak!
Good stuff!

Cheers,

Your Guts Casinomesiter Team

 

[amourgirl]

in ID verification its not clear if i need to add docs or not...
it says:

- IDENTITY VERIFICATION
We are requesting the following documents in order to verify your account. Please note that we won’t be able to proceed with a withdrawal request until the required documents are verified. ​

- Then buttons to click and upload.​

- But below that is a list of said documents uploaded in 2017 all ticked green.
​

It's really not clear whether I need to send in docs or not?

Overall, I love the site, it's very slick & smooth and loads up quickly.
Just one small niggle - there is lots and lots of information all over the place - a wee bit overwhelming. Only had a brief look so far will look in greater detail a bit later.

 

[spoo42]

@Guts

Not sure if this has been mentioned, and not being as familiar with guts - are your free spin rewards wager free ? (ie, no requirements to them - like videoslots, rizk etc you get what you win with free spins and thats it).

 

[Guts]

@Guts

Not sure if this has been mentioned, and not being as familiar with guts - are your free spin rewards wager free ? (ie, no requirements to them - like videoslots, rizk etc you get what you win with free spins and thats it).

Hi spoo42,

Yep - all FS are wager-free

Best wishes,

Your Guts Casinomesiter Team

 

[Guts]

in ID verification its not clear if i need to add docs or not...
it says:

- IDENTITY VERIFICATION
We are requesting the following documents in order to verify your account. Please note that we won’t be able to proceed with a withdrawal request until the required documents are verified. ​

- Then buttons to click and upload.​

- But below that is a list of said documents uploaded in 2017 all ticked green.
​

It's really not clear whether I need to send in docs or not?

Overall, I love the site, it's very slick & smooth and loads up quickly.
Just one small niggle - there is lots and lots of information all over the place - a wee bit overwhelming. Only had a brief look so far will look in greater detail a bit later.

Hi amourgirl,

As you sent the PM before, will look into your account and advise via PM

Cheers,

Your Guts Casinomesiter Team

 

[spoo42]

Hi spoo42,

Yep - all FS are wager-free

Best wishes,

Your Guts Casinomesiter Team

Nice. Think I might make my first deposit next week then when I get those casinomeister promo spins too.

 

[pinnit2014]

Had an early stab on it earlier - few minor issues when going between the pages but other than that the games were slick

 

[Mouche12]

It looks very cool your site, congrats!

 

[Harry_BKK]

@Guts

Hi team Guts! First congrats to the launch, seems all went rather smoothly.

I spent the last hour or so going through every page of the new site and my overall verdict is: big improvement!

A few observations:

- First what matters to me is the readability as I am short- and farsighted, hence a bright background with clear text in dark colors is making reading much easier compared to the old version.
- Superb top tab bar with the most important things a player needs. (But why is the sign-up button the largest? ...i wonder )
- Your logo could be a sharper graphic. To me, it looks like out of focus

- The minimizing of games while doing something else on the site is a good idea. I have not checked but it should close the current game if the player opens a new game. Rizk had this issue where I didn't realize that the game would be running in the background. Once, I closed BoD while running muted in autoplay because it unnerved me so badly. While looking for a different game, I suddenly realized my balance was still dropping. It has been changed now.
- The game icons are slightly too large for my liking. You could have done 6 in a row and still have a good visual.
- Can you add at some point not just the last played games but also a row with favorites?
- I played the 10FS on BoD and must say the info in the bottom bar (balance, bet and win) is hardly readable. It is about double the size at other casinos.

All the best!

 

[Tirilej]

@Guts

Hi team Guts! First congrats to the launch, seems all went rather smoothly.

I spent the last hour or so going through every page of the new site and my overall verdict is: big improvement!

A few observations:

- First what matters to me is the readability as I am short- and farsighted, hence a bright background with clear text in dark colors is making reading much easier compared to the old version.
- Superb top tab bar with the most important things a player needs. (But why is the sign-up button the largest? ...i wonder )
- Your logo could be a sharper graphic. To me, it looks like out of focus
View attachment 94148
- The minimizing of games while doing something else on the site is a good idea. I have not checked but it should close the current game if the player opens a new game. Rizk had this issue where I didn't realize that the game would be running in the background. Once, I closed BoD while running muted in autoplay because it unnerved me so badly. While looking for a different game, I suddenly realized my balance was still dropping. It has been changed now.
- The game icons are slightly too large for my liking. You could have done 6 in a row and still have a good visual.
- Can you add at some point not just the last played games but also a row with favorites?
- I played the 10FS on BoD and must say the info in the bottom bar (balance, bet and win) is hardly readable. It is about double the size at other casinos.

All the best!

I must be dreaming They gave you the possibility to use bonuses, finally? I don't need to hear you talk about their unjustice anymore?
Miracles do happen

 

[Harry_BKK]

I must be dreaming They gave you the possibility to use bonuses, finally? I don't need to hear you talk about their unjustice anymore?
Miracles do happen

10FS at $0.10

And no, I confirmed with them that I am still excluded from promos.

 

[Tirilej]

10FS at $0.10

And no, I confirmed with them that I am still excluded from promos.

They are really silly and stupid then. I remember when they started there was no problems for those that were loyal players to get promos anyway, and that the reason was just to avoid bonus abuse from some countries.
I wish I could give you mine since i won't use them anyway. Guts got too big, no question about that.

 

[goatwack]

Not gonna lie, the site looks very nice

Curse you kids with your fangle- dangle computer wizardry!

 

[TheAverageGuy]

Indicator over messages lit, click, says Notification 11:11
followed by.. no messages right now.

Clicking blue bar under notification text takes me to bonus page that tells me I have none..

so.. thanks for letting me know I have nothing?

;-P

 

[PaaskeDenmark]

ignore my post ..... did not see page 4 of this thread lol

 

[Harry_BKK]

They are really silly and stupid then. I remember when they started there was no problems for those that were loyal players to get promos anyway, and that the reason was just to avoid bonus abuse from some countries.
I wish I could give you mine since i won't use them anyway. Guts got too big, no question about that.

No worries Sara, I am running out of deposit options anyway. The last e-wallet I was able to load from my bank account just cancelled the virtual visa for people outside the EU. So with Entropay gone now, I have none left that I can load directly.

The only option is an international bank transfer to my Ecopayz. Costs me 40EUR per transfer, so not really viable in the long run.

Means that my daily slotting sessions will come to an end. Might do a transfer once in 2 - 3 weeks and will be much less what I deposited in the past.

Probably wouldn't be enough to ascend into the coveted Guts Squad. Fell already out from the Rizk VIP program.

Oh well, will have to look for a new hobby soon.

 

[Tirilej]

No worries Sara, I am running out of deposit options anyway. The last e-wallet I was able to load from my bank account just cancelled the virtual visa for people outside the EU. So with Entropay gone now, I have none left that I can load directly.

The only option is an international bank transfer to my Ecopayz. Costs me 40EUR per transfer, so not really viable in the long run.

Means that my daily slotting sessions will come to an end. Might do a transfer once in 2 - 3 weeks and will be much less what I deposited in the past.

Probably wouldn't be enough to ascend into the coveted Guts Squad. Fell already out from the Rizk VIP program.

Oh well, will have to look for a new hobby soon.

Can't you take a trip home and put in a little money here and there so you have some to play with. Then the next time you're home you cash it out
As soon as you are on European land you are able to do what you want aren't you?

We don't want you to get a new hobby, but you to solve the problem with being able to play

 

[robby811]

Yeah we dont let you go @Harry_BKK !!!!!!!!!

You are Part of the Casinomeister Inventory

Agree to Sara

 

[Jono777]

Harry, just an idea...

Can you not upload from a normal bank account to Paypal (free here in UK), unsure where you are?

Guts take PP along with a good few others these days

 

[Harry_BKK]

Harry, just an idea...

Can you not upload from a normal bank account to Paypal (free here in UK), unsure where you are?

Guts take PP along with a good few others these days

Can't you take a trip home and put in a little money here and there so you have some to play with. Then the next time you're home you cash it out
As soon as you are on European land you are able to do what you want aren't you?

We don't want you to get a new hobby, but you to solve the problem with being able to play

Yeah we dont let you go @Harry_BKK !!!!!!!!!

You are Part of the Casinomeister Inventory

Agree to Sara

Thanks my fellow CM'ers.

No slotting does not mean I will leave CM.

It is just a big hassle to get some dosh into a casino account.

No Sara, the country of residence counts. I actually thought of re-activating my old German address but it is just too complicated.

Jon, PP is the same, not allowed at any casino from my country of residence. Rizk tried to activate PP on my account and it was not possible.

Charging the e-wallets cost me about 8EUR per 100EUR for upload and currency exchange fees. Hence, my thought is to do 2x every month a bank transfer with 400 - 500 EUR as that the cost would be then equal.

Will see how it goes but it sure take the fun out of slotting!

 

[paul7388]

Okay was going to try depositing at Guts again.

Till i saw Amourgirls post.

So checked and it appears to be looking for copies of my ID again

For an account i have already verified several times. And last time took a week to get Bank verified even tho i never use it so no need .

Sorry but not worth the hassle . Don't understand why i would need to verify yet again but certainly not going through the hassle it took last time

 

[Guts]

Hi guys! Thank you for all the good words and constant feedback! You are a great asset to the GUTS V2 launch team.


Haryy_BKK ,

Thank you very much for such a detailed feedback. I have added all this to GUTS V2 casino team's improvement list.
Can't promise they take your suggestions into consideration but this is some great information from player's point of view! awesome

Let us know if you see any changes or improvements after a while.

TheAverageGuy ,
We are working on this issue as we speak. Just had a chat with some tech guys and they said it looks promising.


Paul7388 ,
As GUTS V2 doesn't affect any KYC process, I will have to take a look here. As you contacted me with your details earlier, I will check your account and get bac kto you via PM/



Have a great Thursday! Almost weekend, guys!

Your Guts Casinomesiter Team

 

[dpp00]

hi guts pm sent,

well logged in 10 spins waiting there thanks, certainly looks fresh and was easy to navigate,

cant seem to find a button to tag my favorite games which i used to like at the bottom of the page but no biggie, i presume that all skrill deposits are still banned from promos

but that ssems to be everywhere these days,



good luck with the site

 

[Guts]

hi guts pm sent,

well logged in 10 spins waiting there thanks, certainly looks fresh and was easy to navigate,

cant seem to find a button to tag my favorite games which i used to like at the bottom of the page but no biggie, i presume that all skrill deposits are still banned from promos

but that ssems to be everywhere these days,



good luck with the site

Good morning dpp00,

Thanks for the message / wishes!

I contacted the casino team and they explained that at the moment we don't have that, but if we get lots of feedback that a lot of players miss this feature, we can think of a future improvement.
They are thinking of more things to add as we go further

Regarding skrill, this method has been excluded from the welcome offer however not from all offers. The best thing would be to check T&Cs before depositing!

Thanks for the feedback, added to the improvement list.

Have a good one,

Your Guts Casinomesiter Team

 

[Tirilej]

I've never heard a player say that he didn't want his favourits listed. I would think we all want that.
The last game played is great too until we clear our cashe and cookies since they disappear when we do. I have a big problem remember names of the games I play so I always have a problem searching or I end up just playing a few well known game and don't bother trying to find the others.

 

[dpp00]

Good morning dpp00,

Thanks for the message / wishes!

I contacted the casino team and they explained that at the moment we don't have that, but if we get lots of feedback that a lot of players miss this feature, we can think of a future improvement.
They are thinking of more things to add as we go further

Regarding skrill, this method has been excluded from the welcome offer however not from all offers. The best thing would be to check T&Cs before depositing!

Thanks for the feedback, added to the improvement list.

Have a good one,

Your Guts Casinomesiter Team

hi again

in fairness i haven't had one offer this year that wasen't excluded via deposit from skrill, but its only mildly annoying and as mentioned very common these days,

 

[Guts]

I've never heard a player say that he didn't want his favourits listed. I would think we all want that.
The last game played is great too until we clear our cashe and cookies since they disappear when we do. I have a big problem remember names of the games I play so I always have a problem searching or I end up just playing a few well known game and don't bother trying to find the others.

Hi Tirilej,

Thanks for mentioning this,
We checked from our side and the game-play history shouldn't disappear for logged-in players after clearing browser's history

Have a great day,
Your Guts Casinomesiter Team

 

[paul7388]

Just thought I would mention that although it looked to me on verification page like they were looking for the info again Guts checked and all was okay.

Just in case anyone else looks at their page and thinks they need to reverify as well.

So thanks Guts

 

[Mouche12]

Same here as with Paul, checked with CSR and my account is fully verified, so no need to upload my docs again.

 

[TheAverageGuy]

If this is designed to replace contacting support for goodwill I already don't like it ;-P

lost a couple deposits, at which point I'd typically open live chat and get a pity bonus.. but my screen says "you lose! HAHA" or something like that ;-)

 

[pinnit2014]

I must be a marketing mans dream. No deposits for ages on guts, put a lick of paint on the site and it's 3 in 2 days

 

[curremon]

Where are those new promos and rewards ? Nothing has changed imo except site loads slower and gets stuck every now and then...

 

[robby811]

Where are those new promos and rewards ? Nothing has changed imo except site loads slower and gets stuck every now and then...

I deposited (without a code or something) and get a Reward 10FS

I have to correct me it was not a reward it was the normal Friday Freespins for deposit

So i really want to know too whats really new at the RewardsysteM???

 

[Guts]

Good morning guys!

Thanks for the messages,

TheAverageGuy,

Can you please make a screenshot and send over via PM so I can check what you mean with "you lose! HAHA" or something like that''? The only message you should see, should be ''Need some help? Let’s chat.'' and then you can select the department.

Regarding the rewards, the system itself is new as the winnings (results of taking part in promos) can be found there instead of guessing the promo games. Which and how many promos you will take part in, is up to you!

Promos/campaigns will be received via SMS / emails / on-site information etc., so make sure you have subscribed to this option.


GUTS teamplayers,
We still need to fix some bugs & polish the site and we know there are a lot of little issues but we are slowly getting there!
..and then, we have a roadmap of new stuff to build, so we're getting started on that.

Check the promotion page on GUTS.com or contact our Customer Support for more information about the ongoing promotions

and have a great Friday guys,

Your Guts Casinomesiter Team

 

[TheAverageGuy]

Was just tongue in cheek, it actually says "Welcome to your Rewards section. Unfortunately, you don't have any available at the moment." but unless it contains goodwill/sympathy credits/spins I'm translating it the same ;-)

On the subject of screenshots tho.. attached is my promotions page.. is it supposed to be empty?