- Joined
- Jan 17, 2014
- Location
- Canada
Hey just looking for some feedback from some of you
So for whatever reason, sometimes when you trigger a bonus on great blue on slotsmillion casino you will have an issue. When you click the spin button it automatically gives me this. Sometimes its fine and sometimes it isnt. Its happened to me twice and ive seen another member complain of this.
This does not happen to me anywhere else but here.
Thankfully, I took a screenshot. The bonus was 15 spins at 10x multiplier. As soon as I clicked spin. Bingo. The error.
I was pretty upset when it happened. As we all know its very hard to trigger this bonus so I was excited. I instantly emailed support with the screenshot. It took a couple days for them to get an answer from playtech.
The conclusion is playtech says there is no way to know what the out come was.
I thought once you trigger the bonus the payout is already decided. How can playtech claim they cant track it? Surely they must be able too? I personally find it a little weird. And I find this answer unacceptable.
Anyways, slotsmillion decided to award me $200 free of wagering. My bet was .50. So 400x. Which I find pretty fair from their end... however, we all know the potential that bonus has. And yes sometimes it can also be a bust.
I find playtechs conclusion to this unacceptable. Its their software, they should be able to track it down. Anything I can do about this situation?
Also just want to add when this happened to previous player on this site, they were able to see the outcome and the player was awarded the winnings. Suddenly they cant see mine.
So for whatever reason, sometimes when you trigger a bonus on great blue on slotsmillion casino you will have an issue. When you click the spin button it automatically gives me this. Sometimes its fine and sometimes it isnt. Its happened to me twice and ive seen another member complain of this.
This does not happen to me anywhere else but here.
Thankfully, I took a screenshot. The bonus was 15 spins at 10x multiplier. As soon as I clicked spin. Bingo. The error.
I was pretty upset when it happened. As we all know its very hard to trigger this bonus so I was excited. I instantly emailed support with the screenshot. It took a couple days for them to get an answer from playtech.
The conclusion is playtech says there is no way to know what the out come was.
I thought once you trigger the bonus the payout is already decided. How can playtech claim they cant track it? Surely they must be able too? I personally find it a little weird. And I find this answer unacceptable.
Anyways, slotsmillion decided to award me $200 free of wagering. My bet was .50. So 400x. Which I find pretty fair from their end... however, we all know the potential that bonus has. And yes sometimes it can also be a bust.
I find playtechs conclusion to this unacceptable. Its their software, they should be able to track it down. Anything I can do about this situation?
Also just want to add when this happened to previous player on this site, they were able to see the outcome and the player was awarded the winnings. Suddenly they cant see mine.