jaguar1987
Banned User - bogus claim - violation of <a href="
- Joined
- Jan 17, 2007
- Location
- Moscow
So here is the issue:
1. I registered at Bellavegas with no problems, deposited $100, and just after depositing got a message that my account is locked. NOT A SINGLE BET WAS MADE.
2. Wrote to BV support, still no reply received.
3. Wrote to GP support, they said they needed my scanned ID.
3. Sent it, then spoke to support via Live chat. I was told what my account was locked due to me being under 21. So I asked to send back the $100 I deposited. The support representative confirmed it would be sent in a little while.
Time went on, nothing happened. Contacted them via mail, and was asked TO SEND THE DOCUMENTS ONCE AGAIN!!!!!!!!!!
I did it. Still no reply or money.
This thing has been going on for a month.
I do believe they will eventually return the money (otherwise they are thieves) but This is not the way to treat players! Marvellous support quality!
P.s. I have not gambled, so the fact that I`m under 21 can not be a reason for not sending the money.
Here is the talk via online chat:
trevor: Hello, you have reached casino Support. How may I help you?
Fedor: Hello. My account is locked (don`t know why), and I was told from live chat that I have to send my ID or passport to get it unlocked. I have done it, and how long will it take for the problem to be solved? I have deposited my money in it, so the situation can`t be called pleasant
trevor: Please advise as to when the documents were sent?
Fedor: est. an hour ago
trevor: To what adrress
Fedor: support@grandprive.com
trevor: I'm sorry for the delay. I'll be right with you.
Fedor: ok
trevor: let me check for you.
Fedor: how long may it take?
trevor: I will be right with you.
trevor: It show you were born in 1987? correct
Fedor: yes
trevor: so you are under 21 years old
Fedor: that`s right, but laws of my coutry, unlike USA, permit gambling starting with 18
trevor: Our Casino only takes people over 21+
Fedor: if this is the problem, I would like your casino to return my deposit back to my card
Fedor: i.e. $100
trevor: We will return the purchase made if its still in the account.
Fedor: can you check it right now and confirm that my deposit of $100 will be returned, please?
trevor: Thank you for waiting. I'll be with you in just a moment.
trevor: Yes, this will be returned once our cashiers back in the morning.
ALL YOUR THOUGHTS ARE APPRECIATED!
1. I registered at Bellavegas with no problems, deposited $100, and just after depositing got a message that my account is locked. NOT A SINGLE BET WAS MADE.
2. Wrote to BV support, still no reply received.
3. Wrote to GP support, they said they needed my scanned ID.
3. Sent it, then spoke to support via Live chat. I was told what my account was locked due to me being under 21. So I asked to send back the $100 I deposited. The support representative confirmed it would be sent in a little while.
Time went on, nothing happened. Contacted them via mail, and was asked TO SEND THE DOCUMENTS ONCE AGAIN!!!!!!!!!!
I did it. Still no reply or money.
This thing has been going on for a month.
I do believe they will eventually return the money (otherwise they are thieves) but This is not the way to treat players! Marvellous support quality!
P.s. I have not gambled, so the fact that I`m under 21 can not be a reason for not sending the money.
Here is the talk via online chat:
trevor: Hello, you have reached casino Support. How may I help you?
Fedor: Hello. My account is locked (don`t know why), and I was told from live chat that I have to send my ID or passport to get it unlocked. I have done it, and how long will it take for the problem to be solved? I have deposited my money in it, so the situation can`t be called pleasant
trevor: Please advise as to when the documents were sent?
Fedor: est. an hour ago
trevor: To what adrress
Fedor: support@grandprive.com
trevor: I'm sorry for the delay. I'll be right with you.
Fedor: ok
trevor: let me check for you.
Fedor: how long may it take?
trevor: I will be right with you.
trevor: It show you were born in 1987? correct
Fedor: yes
trevor: so you are under 21 years old
Fedor: that`s right, but laws of my coutry, unlike USA, permit gambling starting with 18
trevor: Our Casino only takes people over 21+
Fedor: if this is the problem, I would like your casino to return my deposit back to my card
Fedor: i.e. $100
trevor: We will return the purchase made if its still in the account.
Fedor: can you check it right now and confirm that my deposit of $100 will be returned, please?
trevor: Thank you for waiting. I'll be with you in just a moment.
trevor: Yes, this will be returned once our cashiers back in the morning.
ALL YOUR THOUGHTS ARE APPRECIATED!