Part of the Caddell Group which operates a gazillion of casino skins. Check here and if you SE'ed from another Caddell site in the past then you shouldn't be able to play at GrandIvy at all. :You do not have permission to view link Log in or register now.
A SE request should be handled instantly without asking questions or throwing bonuses at the player. If you have all the communications recorded then maybe lodge a complaint with the UKGC as it is completely against the regulations.
Agree. Been on there sites for years, even when they was mainly bingo sites they had. never had a issue with them at allPersonally, I’ve never had any issues with Grand Ivy or any of the Caddell group. Lots of free bonuses and no quibbles when withdrawing.
But that’s just my own little experience...