WARNING GoldenLady: arbitrary confiscations, unauthorised withdrawals, ignoring complaints

[maxd]

A few months ago a seasoned player brought a curious case to our attention: part-way through the wagering requirements the player's balance of around $15,000 had disappeared from their account. The casino claimed the bonus had been valid for 30 hours only but the player could find no such Term. Casino support claimed it had been a "special bonus" -- not true since they had solicited the player several times to play this bonus AND had stated that the player could do so as many times as they liked -- and further claimed that in such cases the casino "do not always list or tell all the terms and conditions." After some months of trying to get the casino to comment on the case the player came to us.

Long story short: the casino never acknowledged nor replied to the player's issue. All attempts to raise the issue were ignored. As such the following seems well justified:

WARNING: Golden Lady Casino (goldenladycasino.com) is confiscating player winnings arbitrarily and without justification. Player complaints are ignored. Players are advised to avoid this casino.

 

[maxd]

Quick update to say that it seems things haven't changed: no reply from the casino on recent PABs, no action taken by the casino to resolve player issues.

Given the situation we can't do more than forward PAB details to the casino: any further action depends on them responding to the issue. In other words we can't chase the PAB as we normally would.

 

[maxd]

*bump*
We're getting complaints that GoldenLady is again confiscating player money by simply refusing to pay and refusing to respond to complaints. Player beware.

 

[The Dude]

Golden Lady Casino: Rogue

 

[maxd]

BUMP : the complaints are still coming in regarding these guys and their non-responsive ways haven't changed. AVOID.

 

[maxd]

The issues at this casino continue, same old story with these guys:
Players are strongly advised to avoid this casino and take their money elsewhere.

 

[maxd]

FWIW more complaints but nothing has changed, they're still ignoring any and all complaints:
As ever players are advised to play somewhere else.

 

[maxd]

Same ol’ same o’ with this casino, we now are seeing reports of the casino taking unauthorised withdrawals from the player’s financial services under fictitious business names and refusing to return the money when the player disputes the transactions. Now as always players are STRONGLY advised to avoid this casino.

 

[Nate]

GOLDEN LADY UPDATE - DECEMBER 2025

Golden Lady Casino was added to our Rogue list back in 2018 after we received multiple PABs where players weren't getting paid, and the casino refused to respond to our inquiries. At the time, we warned players to avoid this casino at all costs.

Unfortunately, complaints have continued into 2025. FTR, we have a negative history dating back to 2016 — and they all follow familiar patterns:

• "My withdrawal was approved ... it is now 4 months and still have not received my payout. Literally every day they tell me don't worry, you'll get it soon... Lie after lie."
• Player asked to delete their account after researching the casino's reputation, and the casino responded by blacklisting them and threatening to get "every other casino to blacklist" them too.
• "Golden Lady casino will not stop calling my home phone. I played there 1 time more than a year ago. I have asked them nicely on multiple occasions to stop calling me but they keep calling."
• A player reported that the casino took more from their bank account than they deposited (under two different merchant names). Despite agreeing to refund the deposits, the casino has not. Several attempts to assist the player were made by the PAB team, with no response from the casino

Between the non-payments, harassment tactics, and retaliatory blacklisting, Golden Lady continues to operate exactly as it did when we rogued them seven years ago. The fact that complaints are still coming through in 2025 shows they have zero intention of cleaning up their act.

WARNING: Golden Lady casino remains on our Rogue list and continues to not pay players, harass them with unwanted contact, and retaliate against anyone who complains. This casino has been operating this way for nearly a decade. Players should AVOID Golden Lady entirely.