Hello everyone
I am sorry I posted the same thread at no bonus issues, but I think that one belongs here.
I am so sad after receiving an email from Golden Lounge Casino that I will not receive my first withdrawal and my winnings are subject to another 100 play through.
Here's the story.
I opened an account with Golden Lounge and made my deposit of 25 then I received 25 bonus automatically. I made the play through and requested a withdrawal for 710. Today I received the following email:
In accordance with the terms and conditions of our bonus offer, please note that players are not permitted to claim the Welcome Bonus on more than one of our casino brands.
We have noticed that you have already received this bonus on your Nedplay account.
In accordance with the terms and conditions, we have confiscated the £25 bonus and the remainder of your withdrawal £685.00 is now subject to a further 100 times play through, and so the new playthrough amount you will have to meet before withdrawing is £68,500.00.
I am sorry that I did not read the terms and conditions. I confirm that I have a NedPlay account and used a welcome bonus and cashed out and received my winnings. However I also have an account with 32 red created before my Ned Play and Golden Lounge casino accounts and I am sure I used the welcome bonus from 32red as well. Why then I was allowed to use the bonus from NedPlay and cashed out?
I am really very sad and I will be happy if someone could advise me and help me on that issue. Please note that I did not place some large bets to take advantage of the bonus or so. Why are these additional 100 playthrough then.
Please help
I am sorry I posted the same thread at no bonus issues, but I think that one belongs here.
I am so sad after receiving an email from Golden Lounge Casino that I will not receive my first withdrawal and my winnings are subject to another 100 play through.
Here's the story.
I opened an account with Golden Lounge and made my deposit of 25 then I received 25 bonus automatically. I made the play through and requested a withdrawal for 710. Today I received the following email:
In accordance with the terms and conditions of our bonus offer, please note that players are not permitted to claim the Welcome Bonus on more than one of our casino brands.
We have noticed that you have already received this bonus on your Nedplay account.
In accordance with the terms and conditions, we have confiscated the £25 bonus and the remainder of your withdrawal £685.00 is now subject to a further 100 times play through, and so the new playthrough amount you will have to meet before withdrawing is £68,500.00.
I am sorry that I did not read the terms and conditions. I confirm that I have a NedPlay account and used a welcome bonus and cashed out and received my winnings. However I also have an account with 32 red created before my Ned Play and Golden Lounge casino accounts and I am sure I used the welcome bonus from 32red as well. Why then I was allowed to use the bonus from NedPlay and cashed out?
I am really very sad and I will be happy if someone could advise me and help me on that issue. Please note that I did not place some large bets to take advantage of the bonus or so. Why are these additional 100 playthrough then.
Please help