Casino Complaint G'day Casino Confiscated 65,000$ of my winnings.

Harry_BKK

Dormant account
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Dec 18, 2014
Location
Balcony
To be fair Osiris are a scam casino and properly-licensed Gday aren't. But I do agree that with those kind of stakes you need to set up some sort of agreement along the lines of VIP with SoW pre-submitted to ensure firstly you have no hassle withdrawing and secondly the casino will give you the appropriate higher w/d limits. To that end, you'd be well advised to use casinos that are better funded, geared more towards high rollers.

I think in this case that it was classed as an 'instant' bonus as it was individually sanctioned by CS and was in excess of the 50 in your match offer. 15k may turn out to be a reasonable offer in those circumstances.

To the OP - you mentioned PAB above here somewhere, just to confirm have you started an official PAB via Max here? I ask because it's not usual we see concurrent PABs here for the same issue you have already sent to arbitration via another service. i.e. AG's, plus you are still posting about it.

Sure, Gday is not rogue but neither a good place to play, IMHO. I wouldn't give them a dime of my money.

- pending periods on withdrawals
- restrictive bonus terms
- limits on bonus conversion
- weekly withdrawal limits
.... list not complete.

Having said that, I just can't fathom that the OP, who is obviously quite a high-roller, does not agree with a casino on a VIP deal before opening an account and depositing. I am quite a bit below his level, yet I have done that with all my regular accounts and never had an issue. The amount of goodies I would have missed out on without the deals is actually quite staggering.
 

lockinlove

Staring into the sun
PABaccred
PABinit
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Jan 17, 2014
Location
Canada
The problem is they are white hat gaming. They are very strict and do not bend ever. If they think they are right, there is no discussion with them. There minds cant be changed. And even trying to get a response out of them when there is an issue is hard enough.

Lots of casinos fear being slammed on forums such as this or thepogg, white hat does not care. WHG is very vague because there are alot of casinos under them with different owners but I feel like its a company wide policy to be incredibly strict.
 

theapple

Dormant account
Joined
Dec 5, 2013
Location
far far away
$100 bets? Wow you must have a sweet job man! :):)

Anyway gratz on that win would you ever get paid for it of course.
I have no knowledge about this casino but I am sure some members fill you in very quickly on this.

I really hope you get paid! :thumbsup:

man. one of those bets could be used as 3-4 deposits, and with decent bonus i could play for days with it :p

seriously now, hope you somehow manage to resolve it but seriously if you play $100 bets why on earth would you play at a place with $5k weekly cashout? Even worse, why would you take $500 bonus there, because after you complete it max you could cashout, per week would be 5x your starting balance ($500+$500) ?

i really hope you do get your money but you seriously should think about doing some research about casinos you plan to highroll at.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Sure, Gday is not rogue but neither a good place to play, IMHO. I wouldn't give them a dime of my money.

- pending periods on withdrawals
- restrictive bonus terms
- limits on bonus conversion
- weekly withdrawal limits
.... list not complete.

Having said that, I just can't fathom that the OP, who is obviously quite a high-roller, does not agree with a casino on a VIP deal before opening an account and depositing. I am quite a bit below his level, yet I have done that with all my regular accounts and never had an issue. The amount of goodies I would have missed out on without the deals is actually quite staggering.
To be fair nearly all casinos have 2 or 3 out of those four items in your list, especially UK-facing ones due to the new nature of UK 'second chance' bonuses. Playing 100.00 spins with a 50x bet cash-out limit is crazy though.
 

theapple

Dormant account
Joined
Dec 5, 2013
Location
far far away
Reactoonz has me sweating on pound bets. How the other half live :p

pound? like one entire pound? jeez i cant look at the screen when i raise it from 20 to 40c as i know whats coming :p

i can play some slots at 1 though but i pretty much always stick to min bet or 2c denomination when playing stuff like reactooniez or jammed jars.
 
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IM_SPORTS

Full Member
Joined
Sep 15, 2018
Location
England
I can't believe this guy is the same guy who won the 100k on book or dead which he will never get
because he played on trash casino
and now he wins 65k and he doesn't get that because of the same thing
i mean really it's your fault you are picking the worst casinos to play on
and you expect them to pay you ??
 

kunjuice92

Full Member
PABnonaccred
PABnorogue
PABnononaccred2
Joined
Mar 5, 2018
Location
Desk
Sure, Gday is not rogue but neither a good place to play, IMHO. I wouldn't give them a dime of my money.

- pending periods on withdrawals
- restrictive bonus terms
- limits on bonus conversion
- weekly withdrawal limits
.... list not complete.

Having said that, I just can't fathom that the OP, who is obviously quite a high-roller, does not agree with a casino on a VIP deal before opening an account and depositing. I am quite a bit below his level, yet I have done that with all my regular accounts and never had an issue. The amount of goodies I would have missed out on without the deals is actually quite staggering.


I would like to let you know that .. I have previously ask them if I was vip or not .. I was told I wasn't. However each week they sent me 50 % up to 500 offers ... which I have claimed and I have lost.
That day when I went on chat ... I was transferred to a vip host. I asked him if I was vip or not (last time I asked that, I wasn't) ... His answer - I am considered a vip as of that day .... Coincidence ? I think not.
 

kunjuice92

Full Member
PABnonaccred
PABnorogue
PABnononaccred2
Joined
Mar 5, 2018
Location
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man. one of those bets could be used as 3-4 deposits, and with decent bonus i could play for days with it :p

seriously now, hope you somehow manage to resolve it but seriously if you play $100 bets why on earth would you play at a place with $5k weekly cashout? Even worse, why would you take $500 bonus there, because after you complete it max you could cashout, per week would be 5x your starting balance ($500+$500) ?

i really hope you do get your money but you seriously should think about doing some research about casinos you plan to highroll at.


I honestly did not know there a weekly cashout limit ..... Their terms never stated it.
 

theapple

Dormant account
Joined
Dec 5, 2013
Location
far far away
I would like to let you know that .. I have previously ask them if I was vip or not .. I was told I wasn't. However each week they sent me 50 % up to 500 offers ... which I have claimed and I have lost.
That day when I went on chat ... I was transferred to a vip host. I asked him if I was vip or not (last time I asked that, I wasn't) ... His answer - I am considered a vip as of that day .... Coincidence ? I think not.

dude i have max deposit limit of 20/week set there and i also get 50% or 100% offers from them weekly. Its not vip or non vip thing, they do have lots of low roller friendly bonuses. That doesnt mean you should play blindly, forget live chat and what they tell you - just read rules that are there for all to see. If you are a highroller most casinos would love to have you as their loyal player and i really have no idea why play at places with so low weekly cashouts.

Hell i stay away from sites with $1,500 or so cashout limits, and i usually play 20 - 40 cents per spin :)

Mind you compared to your other casino you hit big at, this casino is a big step forward. Or it would be, if you werent spinning at 1/50 of weekly cashout limits :p

edit:

actually i just checked gday terms and i couldnt find anything about max cashout either.

this is the closest thing to cashout limits...

If you win £100,000 or more, we reserve the right to divide the payout into ten instalments, paid as 10 per cent every month for 10 months until the full amount is paid out.

but its not really applicable in your case so i guess they used this term

8. INSTANT BONUSES
Any bonus that is cash or bonus received from the casino, for example via Customer Support, is classified as an instant bonus. We reserve the right to limit any winnings from an instant bonus to 10 times the value of that instant bonus. For example, if you receive a £100instant bonus, a maximum of £1,000is eligible for withdrawal if we choose to enact this clause.

if thats what happened, then it was indeed wrong and you shouldnt settle for anything less than full amount, and if you are sure you havent breached any bonus terms you should aim to get everything they owe to you.

Guess they hope for this to go away because of tricky wording they used there (it doesnt actually state they mean FREE money by their term 8) but this term as it is, shouldnt be allowed to exist until its reworded to make it less vague and less of panic escape button for casino in question.
 
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kunjuice92

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dude i have max deposit limit of 20/week set there and i also get 50% or 100% offers from them weekly. Its not vip or non vip thing, they do have lots of low roller friendly bonuses. That doesnt mean you should play blindly, forget live chat and what they tell you - just read rules that are there for all to see. If you are a highroller most casinos would love to have you as their loyal player and i really have no idea why play at places with so low weekly cashouts.

Hell i stay away from sites with $1,500 or so cashout limits, and i usually play 20 - 40 cents per spin :)

Mind you compared to your other casino you hit big at, this casino is a big step forward. Or it would be, if you werent spinning at 1/50 of weekly cashout limits :p

edit:

actually i just checked gday terms and i couldnt find anything about max cashout either.

this is the closest thing to cashout limits...

If you win £100,000 or more, we reserve the right to divide the payout into ten instalments, paid as 10 per cent every month for 10 months until the full amount is paid out.

but its not really applicable in your case so i guess they used this term

8. INSTANT BONUSES
Any bonus that is cash or bonus received from the casino, for example via Customer Support, is classified as an instant bonus. We reserve the right to limit any winnings from an instant bonus to 10 times the value of that instant bonus. For example, if you receive a £100instant bonus, a maximum of £1,000is eligible for withdrawal if we choose to enact this clause.

if thats what happened, then it was indeed wrong and you shouldnt settle for anything less than full amount, and if you are sure you havent breached any bonus terms you should aim to get everything they owe to you.

Guess they hope for this to go away because of tricky wording they used there (it doesnt actually state they mean FREE money by their term 8) but this term as it is, shouldnt be allowed to exist until its reworded to make it less vague and less of panic escape button for casino in question.


Thank you.... and what I have noticed is that people from different countries have different terms .... Which I find completely weird as us, canadians do not see the terms that are posted for uk players. I have tried using a vpn service and went on their site, and it completely different terms.


I haven't breached any terms, this is why they paid my initial 5000$, and waiting for me to sign the contract and close all open complaints.
 

kunjuice92

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They confiscated this guys money too - I don't know if I am allowed to put a AG link - but it's from Casimba casino, £ 66250.
They have privately messaged their players and offered them deals to close their complaints.
Either these casinos pay off the big guys and get away with it ... or ..... I just don't know.
 

dunover

Unofficial T&C's Editor
Staff member
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Location
the bus shelter, opposite GCHQ Benhall
They confiscated this guys money too - I don't know if I am allowed to put a AG link - but it's from Casimba casino, £ 66250.
They have privately messaged their players and offered them deals to close their complaints.
Either these casinos pay off the big guys and get away with it ... or ..... I just don't know.
You'll find it's the terms - if people read what Nate posted earlier, it states they 'reserve the right to limit winnings to 10x' which implies discretion, so they may decide it's worthwhile to let the VIPs off and not a new bonus player who wins big, or as seems likely in the case of the Casimba winner, apply it to very costly players.
This is why some that complain get offered more because although the terms would allow the casino to stick to the 10x, they may increase the amount on a discretionary basis. It's not really an ideal set-up but it isn't rogue either as some do end up with more than the terms would allow if enforced.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
dude i have max deposit limit of 20/week set there and i also get 50% or 100% offers from them weekly. Its not vip or non vip thing, they do have lots of low roller friendly bonuses. That doesnt mean you should play blindly, forget live chat and what they tell you - just read rules that are there for all to see. If you are a highroller most casinos would love to have you as their loyal player and i really have no idea why play at places with so low weekly cashouts.

Hell i stay away from sites with $1,500 or so cashout limits, and i usually play 20 - 40 cents per spin :)

Mind you compared to your other casino you hit big at, this casino is a big step forward. Or it would be, if you werent spinning at 1/50 of weekly cashout limits :p

edit:

actually i just checked gday terms and i couldnt find anything about max cashout either.

this is the closest thing to cashout limits...

If you win £100,000 or more, we reserve the right to divide the payout into ten instalments, paid as 10 per cent every month for 10 months until the full amount is paid out.

but its not really applicable in your case so i guess they used this term

8. INSTANT BONUSES
Any bonus that is cash or bonus received from the casino, for example via Customer Support, is classified as an instant bonus. We reserve the right to limit any winnings from an instant bonus to 10 times the value of that instant bonus. For example, if you receive a £100instant bonus, a maximum of £1,000is eligible for withdrawal if we choose to enact this clause.

if thats what happened, then it was indeed wrong and you shouldnt settle for anything less than full amount, and if you are sure you havent breached any bonus terms you should aim to get everything they owe to you.

Guess they hope for this to go away because of tricky wording they used there (it doesnt actually state they mean FREE money by their term 8) but this term as it is, shouldnt be allowed to exist until its reworded to make it less vague and less of panic escape button for casino in question.

I haven't reviewed a WHG casino for quite some time, but I do remember they all had withdrawal limits when they were officially running under Caddell/Imperium Network Solutions.

BTW, the OP posted the same complaint on the POGG and it was decided in favour of the casino.

From the Pogg review for Gday posted in 04/2018

upload_2018-12-1_8-56-7.png
 
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kunjuice92

Full Member
PABnonaccred
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I haven't reviewed a WHG casino for quite some time, but I do remember they all had withdrawal limits when they were officially running under Caddell/Imperium Network Solutions.

BTW, the OP posted the same complaint on the POGG and it was decided in favour of the casino.

From the Pogg review for Gday posted in 04/2018

View attachment 99259


Yeah I did, and they did not want to look at the bigger picture .... everyone was just focused on term number 8 " instant bonuses ". Nobody cared of how vague that term explained itself.
All the other information I brought up, it did not seem to matter to the pogg.
 
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