I was trying out their casino.
The problem is that their system has 3 bonuses on 3 different categories, and you should start from the first category.
I tried to do this by depositing 50€. Which i thought would give the maximum bonus on the first category. However the system gave me the second category bonus instead. I said yes to the bonus because live chat CS was not available at the time.
Their customer support was being very rude and told me to ask any englishman what from 10€ to 50€ means. He said clearly 49.99€ is the biggest number if its written from 10€ to 50€.
From € 10 to € 50 100% 25%
From € 50 to € 100 150% 25%
From € 100 and above 200% 25%
This is the way the promo is written. Yet they said that ive done wrong when i have deposited 50€, because it gave me the 150% bonus (2nd category).
So im asking what does deposit from 10€ to 50€ mean? Does it mean that 50€ is the max deposit or 49.99€. My second language is english and i understand that it means 50€ would be the max deposit for the first category.
Anyhow i tried to be a good customer and deposited 45€ as my second deposit so i would have claimed a bonus from the first category too so i could move to the biggest bonus category of 200% bonus on deposit over 100€.
System offered me 25% not 100% on this second deposit. I declined this. Went to live chat and support said that they cannot credit me the 100% bonus anymore, and that i should start again next month to get all the 3bonuses. The support said that they cannot credit me the bonus manually because they are not allowed to credit more then the system offers.
Then they said that its my fault i didnt start from the first sequence. Yet i tried to follow their rules.
I dont want to post the full chat history here, but the support person dennis was very rude and said its my fault i didnt start from the first category.
Should i have been given the bonus from the first category on 50€ deposit?
1. Which one is it is ? 49.99€ or 50€?
2. Why are they being rude?
3. Why am i writing this? Im pretty pissed at how im being treated here. I was trying to be honest player and follow the casino rules. Anyhow englishmen out there please comment if im right that from 10€ to 50€ means . Maybe its my english.
Anyhow all this hour of chatting just made me angry and a customer whose business they dont want. Sorry if im being repetitive on this post.
The problem is that their system has 3 bonuses on 3 different categories, and you should start from the first category.
I tried to do this by depositing 50€. Which i thought would give the maximum bonus on the first category. However the system gave me the second category bonus instead. I said yes to the bonus because live chat CS was not available at the time.
Their customer support was being very rude and told me to ask any englishman what from 10€ to 50€ means. He said clearly 49.99€ is the biggest number if its written from 10€ to 50€.
From € 10 to € 50 100% 25%
From € 50 to € 100 150% 25%
From € 100 and above 200% 25%
This is the way the promo is written. Yet they said that ive done wrong when i have deposited 50€, because it gave me the 150% bonus (2nd category).
So im asking what does deposit from 10€ to 50€ mean? Does it mean that 50€ is the max deposit or 49.99€. My second language is english and i understand that it means 50€ would be the max deposit for the first category.
Anyhow i tried to be a good customer and deposited 45€ as my second deposit so i would have claimed a bonus from the first category too so i could move to the biggest bonus category of 200% bonus on deposit over 100€.
System offered me 25% not 100% on this second deposit. I declined this. Went to live chat and support said that they cannot credit me the 100% bonus anymore, and that i should start again next month to get all the 3bonuses. The support said that they cannot credit me the bonus manually because they are not allowed to credit more then the system offers.
Then they said that its my fault i didnt start from the first sequence. Yet i tried to follow their rules.
I dont want to post the full chat history here, but the support person dennis was very rude and said its my fault i didnt start from the first category.
Should i have been given the bonus from the first category on 50€ deposit?
1. Which one is it is ? 49.99€ or 50€?
2. Why are they being rude?
3. Why am i writing this? Im pretty pissed at how im being treated here. I was trying to be honest player and follow the casino rules. Anyhow englishmen out there please comment if im right that from 10€ to 50€ means . Maybe its my english.
Anyhow all this hour of chatting just made me angry and a customer whose business they dont want. Sorry if im being repetitive on this post.