deepsky2
One more spin
- Joined
- Mar 1, 2011
- Location
- toronto ontario canada
Dont get me wrong i do think 32 Red group is one of the best but I did have a experience with Dash that i think I should get some credits back let me know what you think?
I play 32REd more than Dash but made a handful of deposits at Dash since the new version of the LOTR
I have also notice my bonuses wager requirement was always high even though when i deposit had no balance at time.
My last deposit 25 plus 25 bonus I was having a bit of luck up 200 when I notice my bonus amount was up to 160.00 and wouldn't go down. I contacted support online was on hold for ever then I asked if you still there online help replied back be patience ,so I was untill it timed out.
Got someone else and was told i had a feature or bonus with that needed played out on LOTR. I kept saying I have no feature or bonus and I start playing LOTR untill I used up all credits but wager requirment didnt go down. I asked how much do I need to play to clear it up ,was told I just have to keep playing LOTR as I have a feature or bonus to play, Again over and over I told them I didnt have a feature. Between other e-mails this was the last one i recieved.
Hi There Greg
Thank you for your recent contact with us.
My teamleader sent you an e-mail regarding this on jan 3rd but as you haven't recieved it, the reason you had problems with cash going into your bonus balance was because a bet was actually stuck while in playing old version of the game Lord Of The Rings before it was migrated over to a progressive slot machine
our software providers have now assured us that the problem is remedied and that you will have no further problems.
Kind regards
teresa
So my point is i kept telling them i have no feature and when i was winning I swithced to play LOTR trying to clear this but all along it was a software problem so since the new version my deposits went to bonuse i truly feel i shoul get some back as I brought the problem up but the first didnt listen to me and kept telling me i had to play LOTR I did but bonuses never went away. What you think ? look forward in any feed back very dispointed in the customer service relating to this, they first mislead me and didnt believe me at first.
Greg
I play 32REd more than Dash but made a handful of deposits at Dash since the new version of the LOTR
I have also notice my bonuses wager requirement was always high even though when i deposit had no balance at time.
My last deposit 25 plus 25 bonus I was having a bit of luck up 200 when I notice my bonus amount was up to 160.00 and wouldn't go down. I contacted support online was on hold for ever then I asked if you still there online help replied back be patience ,so I was untill it timed out.
Got someone else and was told i had a feature or bonus with that needed played out on LOTR. I kept saying I have no feature or bonus and I start playing LOTR untill I used up all credits but wager requirment didnt go down. I asked how much do I need to play to clear it up ,was told I just have to keep playing LOTR as I have a feature or bonus to play, Again over and over I told them I didnt have a feature. Between other e-mails this was the last one i recieved.
Hi There Greg
Thank you for your recent contact with us.
My teamleader sent you an e-mail regarding this on jan 3rd but as you haven't recieved it, the reason you had problems with cash going into your bonus balance was because a bet was actually stuck while in playing old version of the game Lord Of The Rings before it was migrated over to a progressive slot machine
our software providers have now assured us that the problem is remedied and that you will have no further problems.
Kind regards
teresa
So my point is i kept telling them i have no feature and when i was winning I swithced to play LOTR trying to clear this but all along it was a software problem so since the new version my deposits went to bonuse i truly feel i shoul get some back as I brought the problem up but the first didnt listen to me and kept telling me i had to play LOTR I did but bonuses never went away. What you think ? look forward in any feed back very dispointed in the customer service relating to this, they first mislead me and didnt believe me at first.
Greg