- Joined
- Aug 28, 2005
- Location
- Los Angeles
Hi all. I don't post often but I did want to ask if anyone had any advice for a problem I'm having with Exclusive Casino. I did not see a rep listed on the site nor are they accredited (so I did not PAB) But they are not rogue either. Here is the problem briefly:
They offered a bonus on Thursday Christmas day called Limitlessxmas. Every Thursday prior to that they had a bonus called Limitless with no maximum cashout. I believe they have had this no max bonus every Thursday since then as well. The email said "promotional terms apply" On their website they have terms for regular bonuses and terms for their ' No Limit' bonuses (no maximum withdrawal and usually no playthrough) As it was Thursday and the coupon was very similar in name, I thought it was likely the No Limit promotion rules but just to be sure the terms were the same as the previous Limitless bonuses I went on chat and two of the representatives, Lucas and Sezen, assured me this bonus also had no maximum cashout. I saved the chats. I deposited $60, played slots, and remarkably won $5844. Truly this was a Christmas gift.
They are now saying they will only pay $400 due to a 10x maximum cashout rule. They are not denying I was told there was no maximum. I do not normally play promotions that have maximum withdrawal rules. I like to play up to $1 line when I'm running hot and don't think this is a fair wager with a max cashout. Since I played this promo under the terms I was given I feel they should stand by their word.
Has anyone else had a problem there? Any and all advice is appreciated.
They offered a bonus on Thursday Christmas day called Limitlessxmas. Every Thursday prior to that they had a bonus called Limitless with no maximum cashout. I believe they have had this no max bonus every Thursday since then as well. The email said "promotional terms apply" On their website they have terms for regular bonuses and terms for their ' No Limit' bonuses (no maximum withdrawal and usually no playthrough) As it was Thursday and the coupon was very similar in name, I thought it was likely the No Limit promotion rules but just to be sure the terms were the same as the previous Limitless bonuses I went on chat and two of the representatives, Lucas and Sezen, assured me this bonus also had no maximum cashout. I saved the chats. I deposited $60, played slots, and remarkably won $5844. Truly this was a Christmas gift.
They are now saying they will only pay $400 due to a 10x maximum cashout rule. They are not denying I was told there was no maximum. I do not normally play promotions that have maximum withdrawal rules. I like to play up to $1 line when I'm running hot and don't think this is a fair wager with a max cashout. Since I played this promo under the terms I was given I feel they should stand by their word.
Has anyone else had a problem there? Any and all advice is appreciated.