pmclough77
Dormant account
- Joined
- Aug 12, 2009
- Location
- ireland
Hi, I have got a very suspect transaction rate when playing with littlewoods casino.
I deposited 2000 sterling on the 18th of July which gave me 2384.37, an exchange rate of .839 I think (they won't give the information).
I cashed out 2124 sterling on the 27th of July which gave me 2,373.65 an exchange rate of .895 I think (they won't give the information).
Now after checked the ECB rate for both days the exchange rate was around .86, it was this on all the other exchange rate sites I checked as well.
So basically I have dropped around 6 percent of my money, I won 124 sterling and cashed out at a loss!. I was on to there support team and he could only confirm the cash out rate which he said was 89, but could not give me the deposit rate.
So I then mailed the transaction dept and they said they did not have either rate as another banking partner deals with them, so a normal support employee can give me the cash out rate and the transaction dept can't?, obvious LIE!!!!.
Anyway I would ask anybody that uses this casino or CASSAVA to check what they are been charged, the transaction came up as CASSAVA/INTERSAFE INTERNET on my credit card statement.
Regards,
Paul
I deposited 2000 sterling on the 18th of July which gave me 2384.37, an exchange rate of .839 I think (they won't give the information).
I cashed out 2124 sterling on the 27th of July which gave me 2,373.65 an exchange rate of .895 I think (they won't give the information).
Now after checked the ECB rate for both days the exchange rate was around .86, it was this on all the other exchange rate sites I checked as well.
So basically I have dropped around 6 percent of my money, I won 124 sterling and cashed out at a loss!. I was on to there support team and he could only confirm the cash out rate which he said was 89, but could not give me the deposit rate.
So I then mailed the transaction dept and they said they did not have either rate as another banking partner deals with them, so a normal support employee can give me the cash out rate and the transaction dept can't?, obvious LIE!!!!.
Anyway I would ask anybody that uses this casino or CASSAVA to check what they are been charged, the transaction came up as CASSAVA/INTERSAFE INTERNET on my credit card statement.
Regards,
Paul