Catriona Muir
Newbie member
- Joined
- Mar 29, 2016
- Location
- Scotland
Hi I am looking for any help available please.
Was playing William hill casino Tue 12/9 and was distracted from time to time by tv. After a short distraction when I looked at my screen there was a small msg box. My finger automatically went for the back button as I started to read and it was an alert that the jackpot of £26?,??? had been won on everybody's jackpot and the portion to be shared would be split between 1??? players who were eligible....then I pressed back removing the msg. I remembered been playing the night before and had qualified for 24hours. I asked on chat and was told I'd be mailed with an answer!! Got the mail which says the jackpot hadnt been won and the msg was just telling me if i qualified if it was won. I can see through a jackpot tracker that it was won and I can see my last wager was at 23:28 on 11/9. Where can I go with this As I have no screenshot??
Was playing William hill casino Tue 12/9 and was distracted from time to time by tv. After a short distraction when I looked at my screen there was a small msg box. My finger automatically went for the back button as I started to read and it was an alert that the jackpot of £26?,??? had been won on everybody's jackpot and the portion to be shared would be split between 1??? players who were eligible....then I pressed back removing the msg. I remembered been playing the night before and had qualified for 24hours. I asked on chat and was told I'd be mailed with an answer!! Got the mail which says the jackpot hadnt been won and the msg was just telling me if i qualified if it was won. I can see through a jackpot tracker that it was won and I can see my last wager was at 23:28 on 11/9. Where can I go with this As I have no screenshot??