SpinFun
Dormant account
- Joined
- Sep 23, 2008
- Location
- Soon on a holiday
My experience at Eurogrand turned into a nightmare 6 months ago, that's when I made the withdrawal request that still has not come through. I had been a customer a long time, mostly losing money, but as soon as I started winning and made that withdrawal, the problems started to occur.
On March 26th this year I received an email from them they had processed my withdrawal. 5 days later I asked them how come the money is not in my Moneybookers account - and they told me that by manager's decision they had changed the method to bank draft. I think this is terrible as bank drafts are very slow, very expensive to cash here in Europe and the banks in my country think that bank drafts are almost as bad as cancer.
I waited the first bank draft about two months to arrive, and it never did. The cancellation of the bank draft took over 21 business days which I find excessive. Thee second bank draft they claimed they sent me I never received as well. I triple-checked the addresses so that there was no chance that the postal services could have made a mistake. I also requested that the latter bank draft would have been sent by express courier. My request was ignored until it was too late.
Now the last 3 weeks I've been trying to cancel the second bank draft withdrawal, but no success. The support team sends me the same e-mail that they are still waiting for their bank's update. If they had at any point cared about me or my withdrawal, they would have sent the money by now. I am not even sure if they ever sent me the bank draft, or is it all just a stalling tactic to not pay me? I do not know. I feel helpless.
I just counted that there have been over 70 e-mails going back and forth regarding my withdrawal in process. So it's not that I have not asked and most certainly they have not forgotten about my withdrawal.
What should I do now? I have made an promise not to play there or their other sister casinos anymore.
On March 26th this year I received an email from them they had processed my withdrawal. 5 days later I asked them how come the money is not in my Moneybookers account - and they told me that by manager's decision they had changed the method to bank draft. I think this is terrible as bank drafts are very slow, very expensive to cash here in Europe and the banks in my country think that bank drafts are almost as bad as cancer.
I waited the first bank draft about two months to arrive, and it never did. The cancellation of the bank draft took over 21 business days which I find excessive. Thee second bank draft they claimed they sent me I never received as well. I triple-checked the addresses so that there was no chance that the postal services could have made a mistake. I also requested that the latter bank draft would have been sent by express courier. My request was ignored until it was too late.
Now the last 3 weeks I've been trying to cancel the second bank draft withdrawal, but no success. The support team sends me the same e-mail that they are still waiting for their bank's update. If they had at any point cared about me or my withdrawal, they would have sent the money by now. I am not even sure if they ever sent me the bank draft, or is it all just a stalling tactic to not pay me? I do not know. I feel helpless.
I just counted that there have been over 70 e-mails going back and forth regarding my withdrawal in process. So it's not that I have not asked and most certainly they have not forgotten about my withdrawal.
What should I do now? I have made an promise not to play there or their other sister casinos anymore.