Energy Casino - Microgaming

[chris87]

Didn't take long to lose it all either!

 

[tinybettor]

The only gripe I have with this casino was not being able to claim the first deposit bonus which was what actually drove me to sign-up. When I tried depositing using my credit card I kept getting errors and thus having enough and just wanting to play, I used Neteller which worked flawlessly. The second time I tried to deposit I decided to have another crack using my credit card and lo and behold, it now worked like a charm. And given it was my second deposit the casino said too bad no bonus for you, even when I tried reasoning with them. Unfortunately they wouldn't budge. I just thought they would make some minor concessions but I guess rules are rules.

 

[NorbertEnergy]

Not a great experience so far.

You need to be aware of this is you deposit in any currency other than Euros-

I deposited £200 and selected the 100% welcome bonus but was only credited £360. I expected to get £400, but in fact the maximum is bonus is 200 Euros, so hence 200 Euros is £160 in GBP which I why I received £360. the catch is that the deposit plus bonus has to be wagered before withdrawal so I'll have to wager £360 x 25 according to CS.
So, work out what 200 Euros is in your currency before you deposit. I would have thought it fairer that the wagering is up to the 200 Euro equivalent in your currency maximum plus the bonus. In my case £160 + £160, i.e. £320 but I'll have to wager an extra £40 x 25 apparently.

Maybe my fault for not understanding the terms properly, but at every other casino offering up to 200 or equivalent in your currency I would have expected £400 on a a £200 deposit.

Chris

Hi Chris,

Thank you for your message, in the first line of the 100% WB T&C it is clarified:

"The maximum bonus amount permitted per player or account is to €200 (your first deposit will be matched 100% in Bonus Funds up to a maximum of €200. If you are holding your account in a different currency you will receive an equivalent amount in your own currency. To check the latest exchange rates we recommend using the currency converter on www.oanda.com)."

I wish you good luck and please let us know if you have any other comments about our services. Thanks

 

[NorbertEnergy]

The only gripe I have with this casino was not being able to claim the first deposit bonus which was what actually drove me to sign-up. When I tried depositing using my credit card I kept getting errors and thus having enough and just wanting to play, I used Neteller which worked flawlessly. The second time I tried to deposit I decided to have another crack using my credit card and lo and behold, it now worked like a charm. And given it was my second deposit the casino said too bad no bonus for you, even when I tried reasoning with them. Unfortunately they wouldn't budge. I just thought they would make some minor concessions but I guess rules are rules.

Hi,

Its not clear for me, as I understand you used first your Neteller account to deposit, this is why you cannot opt-in for the WB bonus. Second time you had used your credit card? In that case, the Reload Bonus offer must be appeared on the deposit page (you have to pick it manually).

 

[dunover]

LOL.....A non-starter. I tried to register but never even got the confirmation-mail required to complete registration....needless to say you can't go back and check the e-mail you entered, nor 'resend' the confirmation e-mail. Ah well, one player they won't get.

Online support not currently available. Not a great start.

Probably for the best.

 

[vinylweatherman]

The product is the same and you can choose which payment form would you like to use.

Using your simile, you go to shopping , but you are interested about a promotion, you realize that you don't want/maybe you can't accept the Terms of it. What you will do? You will start to argue with the salesman about the policy? He is just there to serve you with respect, but in some situations he just can't answer. You can be sure, that all of the policy things not depends by him, and he don't know the answers.

We are not offering less, but there are some rules which has to be accepted. Anyway, these feedback's are much appreciated, recorded and I will present it to the man in charge.

All of my respect.

You are deliberately avoiding the point. £100 is £100 is £100. No matter what rules there might be for a store promotion, my money is as good as anyone elses. There is a concept of "legal tender" which states that a shop cannot reject a given sum in payment just because of the manner in which it is paid. It's not a hard and fast law, but it's part of treating consumers fairly, which is more of a probabililty based concept. If I saw something priced at £100, and it was advertised as coming with a free gift for purchasing it, I would expect to pay £100 and get the item and the advertised free gift. The store couldn't suddenly say that because I paid in £20 notes instead of £10 notes they were not going to let me have the free gift.

It works the same in a casino. I walk in with £100 and set down playing the slots. The attendants come round with free drinks to encourage play, but do they start looking into my wallet to see whether I have brought in £20s, £10, or £5s, and then decide that only those who walked in with tenners get the free drink.

When it comes to "offering less" you are wrong. £100 is less than £125 whatever way you look at it, so you are saying that you don't give the extra £25 to someone who uses a specific payment method, yet you contradict yourself by claiming that by only getting the £100 they are not getting less than the player who got £125.

At least admit that you are giving less of your total product to customers who use one method of payment over the amount given to others.

If you are in denial, then the issue cannot be properly dealt with in the future. Accept that an issue exists, and then maybe it can be addressed.

Just because you can get away with something doesn't mean it's the right thing to do. There are loads of things that players can get away with doing due to the nature of online commerce, but it doesn't mean it's OK for them to go ahead and do it.

 

[Respin_Ftw]

Gave them a try a couple of Days ago...100€ in, no bonus. Won 2000€ on DOA.

Made a withdrawal, sent documents and my account was verfified and the Money was paid within 2 hrs, and this was very late in the evening.

Only downside was that i had like 100s of disconnections on the netent slots. In the DOA free spin round, every time a wild popped up, i got disconnected the very next spin. Im sitting on a brand new comp and 100mb fiber internet Connection. So the problem was NOT at my end.

 

[dunover]

Well I did eventually receive the confirmation e-mail, and played a few small deposits and have made a withdrawal a couple of hours ago. I use 'verified by visa' so may be OK or do they ask every withdraw for docs? No disconnects in my time there.
Will send docs in anyway, as I can't see an upload facility on the site unless I missed it. I'll keep you informed of how quick and smoothly my debit card withdrawal goes...
P.S. It does say 'PROBE will do their best to process withdrawals immediately' in the terms but still pending after a few hours. No request for docs yet either.

 

[dunover]

Well I did eventually receive the confirmation e-mail, and played a few small deposits and have made a withdrawal a couple of hours ago. I use 'verified by visa' so may be OK or do they ask every withdraw for docs? No disconnects in my time there.
Will send docs in anyway, as I can't see an upload facility on the site unless I missed it. I'll keep you informed of how quick and smoothly my debit card withdrawal goes...
P.S. It does say 'PROBE will do their best to process withdrawals immediately' in the terms but still pending after a few hours. No request for docs yet either.

Sorry to quote myself, update: This morning withdrawals appear to have been processed although no confirmation e-mail yet. They are at 'status 2' the same as my deposits whatever that means, maybe some of you Energy players can tell me?
Overall not bad, live chat seems to be during business hours only but e-mail was answered in a couple of hours Sunday. Confirmation e-mail when I opened the account took a while for some reason. You CAN self-set deposit limits and take-a-break but the links are to be found in the 'help/FAQ' list as opposed to the RG link at bottom. Your link to your deposit/wd history is also found in the list too, as opposed to 'my account'.
So overall a reliable site, quick processing of withdrawals but you need to have a good look about to find the above facilities.
I think the site navigation needs to be looked at with reference to the above. I believe this place will probably end up going for accreditation sooner rather than later, seems to meet CM standards thus far.

 

[thebigs]

Sorry to quote myself, update: This morning withdrawals appear to have been processed although no confirmation e-mail yet. They are at 'status 2' the same as my deposits whatever that means, maybe some of you Energy players can tell me?
Overall not bad, live chat seems to be during business hours only but e-mail was answered in a couple of hours Sunday. Confirmation e-mail when I opened the account took a while for some reason. You CAN self-set deposit limits and take-a-break but the links are to be found in the 'help/FAQ' list as opposed to the RG link at bottom. Your link to your deposit/wd history is also found in the list too, as opposed to 'my account'.
So overall a reliable site, quick processing of withdrawals but you need to have a good look about to find the above facilities.
I think the site navigation needs to be looked at with reference to the above. I believe this place will probably end up going for accreditation sooner rather than later, seems to meet CM standards thus far.

I spoke to chat regarding Docs and they said they may not be requested for my withdrawal but i did receive an e-mail shortly after asking for the standard and i e-mailed them back.Not too long after they were given the all clear and withdrawal was approved on Saturday so hoping by Wednesday they will be back in the bank.

 

[dunover]

I spoke to chat regarding Docs and they said they may not be requested for my withdrawal but i did receive an e-mail shortly after asking for the standard and i e-mailed them back.Not too long after they were given the all clear and withdrawal was approved on Saturday so hoping by Wednesday they will be back in the bank.

Yes, if processed at weekend you should receive Tuesday or Wed. latest. I am verified by visa anyway. I did check the terms and they actually have a contradiction. One line stated 'verification will be necessary before ANY withdrawal' in the next sentence it states (paraphrasing) ' we will need to verify your ID for a withdrawal or combined withdrawals of E2000 or more'...........

 

[JackMack]

Dear members,

Thank you for all to let us know what problems you had with our services.

We triple checked all of our games *(NetEnt, Microgaming, Novomatic) and no errors were occurred during the tests. Also our technical team checked twice Jack's issue, and they found no errors. We try hard to take care about any single issue what is reported from the players, and you can be 100% sure that we take immediate actions. However I would like to ask you, that in the future report any single problem directly to our support department, because we are not able to help you using this forum.

Jack please let me know if you still have technical problems with our NetEnt platform. Please let me know, which browser you use to run a new test about this case. We didn't got any other report like this before, nobody else reported this kind of problems about our games. Feel free to contact us directly via Live Chat or Support e-mail because we cannot assist you here.

I had registered here to answer all of you questions about EnergyCasino, but please consider that all of my replies are unofficial answers. We have a multilingual support service *(English, German, Spanish, Hungarian, Serbian, Romanian and more) feel free to contact us.

Thank you

Hi,
I have just logged in and tested loading various games, all seem to work okay now (Maybe my computer updated itself? )

Obviously the issue was with your servers and now it seems you were carrying out maintenance around the time I was having issues. It would of been nice for you to warn players they may experience issues or at least to of explained that to me instead of assuming there was an issue with my PC.Browser/software)

I just tried your support webform again and that also appears to be working now with no captcha or server errors.

Conclusion.
The website is fine but you need to warn customers when you are carrying out maintenance work on the site.
Customer service need to understand that such issues can actually be on their side and not always with the customer.

 

[thebigs]

Quick Withdrawal

No complaints from me with my withdrawal in the bank already.
Have to say they have been on the ball and will be using them again.

 

[dunover]

No complaints from me with my withdrawal in the bank already.
Have to say they have been on the ball and will be using them again.

Do us a favour please - log into your a/c and check the transactions that have been processed back to you.
Do they state 'status 2' ? Most sites use plain English and simply say 'success!' or 'processed' or 'complete'.
Cheers if you can.....

 

[thebigs]

Do us a favour please - log into your a/c and check the transactions that have been processed back to you.
Do they state 'status 2' ? Most sites use plain English and simply say 'success!' or 'processed' or 'complete'.
Cheers if you can.....

Must admit i logged in and looked at what i thought was my history and its blank so i cant help you Mr Dunover.
Anyway as i say the money was safely in my bank quicker than most so am happy with that.

 

[dunover]

Must admit i logged in and looked at what i thought was my history and its blank so i cant help you Mr Dunover.
Anyway as i say the money was safely in my bank quicker than most so am happy with that.

yeah, it's the bizarre way the site is laid out. If you go to the 'help' button and then the FAQ menu there is a link for your financial deposit/withdrawal menu - they will be there, that won't be blank.

P.S. I see what you mean, mine's blank too....

 

[dunover]

All OK, like you I was paid in 48 hrs. (today Wed.) after the w/d was done Monday so yes, a quick-paying site even if the navigation is a bit convoluted!

 

[JackMack]

Well gave this place another chance with microdeposit of 20 to see if I could low roll my way to som game time.
15% RTP no bonus rounds and not one win of x3 bet playing 3 different slots - that is a new low in online gaming for me.

 

[daenyboi]

Can people update me on casinos situation?

Im still playing there and made two smaller deposits and withdraw twice the amount i deposited.


I also read and noticed errors with Netentgame Lost Island, i had a good streak getting 4 scatters twice in 5 spins so all good, then the error code came and i had to relaunch the game and my luck ran out.

 

[miso]

Can people update me on casinos situation?

Im still playing there and made two smaller deposits and withdraw twice the amount i deposited.


I also read and noticed errors with Netentgame Lost Island, i had a good streak getting 4 scatters twice in 5 spins so all good, then the error code came and i had to relaunch the game and my luck ran out.

I still play there once in a while, no problems with NetEnt for me. I mostly go there for Novomatic, but had a few sessions on Mythic Maiden without
errors.

 

[JackMack]

Didn't hit a thing in around 15 deposits so closed my account and wouldn't know about cashouts. Glad you are doing better.

 

[daenyboi]

Didn't hit a thing in around 15 deposits so closed my account and wouldn't know about cashouts. Glad you are doing better.

What games do you play?

Just made another deposit and won again, withdraw accepted in less then 5 minutes. Really good casino. Fastest withdraws except for thoose who have automatic withdraws Will try again in a while, i just need to let the Netent slots rest a bit.

But i was lucky though, i played alot of different games also The Dark Knight and hit the progressive jackpots twice in less then 20 spins.

 

[spintee]

What games do you play?

Just made another deposit and won again, withdraw accepted in less then 5 minutes. Really good casino. Fastest withdraws except for thoose who have automatic withdraws Will try again in a while, i just need to let the Netent slots rest a bit.

But i was lucky though, i played alot of different games also The Dark Knight and hit the progressive jackpots twice in less then 20 spins.

From whatI read they are good, WD on wothdraw

 

[brianmon]

Beware Spintee - 30x D&B on the SUB for UK players!!!

I'll be giving them a miss

 

[hedgehok]

All looked very beautiful - I was just about register, but...

I know it was already discussed here...

I exclusively use Skrill and if this is not offered NETELLER, seeing that both is excluded from any promotions. I just want to make clear that this just prevented me from signing up. Maybe the rep can bring this up to the management. I can live with a small transaction fee but being completely excluded from promotion is a pretty hard stuff.

 

[spintee]

All looked very beautiful - I was just about register, but...

I know it was already discussed here...

I exclusively use Skrill and if this is not offered NETELLER, seeing that both is excluded from any promotions. I just want to make clear that this just prevented me from signing up. Maybe the rep can bring this up to the management. I can live with a small transaction fee but being completely excluded from promotion is a pretty hard stuff.

There has been some threads latley about site not giving bonus on such deposit methods, I use card 99% of the time so all good but can see hoew frustrating it can be when told no bonus with certain deposit methods used

 

[hoff1985]

I do not play at any casino that doesn't credit bonuses on e-wallets as this is pure bs. Deposits and Withdrawals to e-wallets are LESS painful for the casino and the player and it also saves the casino money. So punishing a player using e-wallets doesn't make any sense. I'm glad Slotsmagic changed this a while ago. Energy should do the same!

 

[spintee]

I do not play at any casino that doesn't credit bonuses on e-wallets as this is pure bs. Deposits and Withdrawals to e-wallets are LESS painful for the casino and the player and it also saves the casino money. So punishing a player using e-wallets doesn't make any sense. I'm glad Slotsmagic changed this a while ago. Energy should do the same!

I agree that its a shame that bonus only comes with certain depo methods, I really do not no the score when it comes to how much it cost from there side, May one of the reps can let us in on the fees? I no I get stinged with selling things on ebay and there outrageous charge 10% plus the pp fees. let alone postage now from posty and getting there,
Cheaper to book threw interparcel at £2 for up to a 1kg

Nether the less, I thought they had deals with ewallets? charge certain amount a month depending what goes threw, What I do no is that any place casinos or not do like to get hold of your card. May be esaier to log on and spend, I would really like to get to the botom of it why card numbers are so important? If its that bad of charge why not set up direct debit? May sound stupid but I guess there be no fees involved that way and also no charge backs,

 

[me_and_ed]

Beware Spintee - 30x D&B on the SUB for UK players!!!

I'll be giving them a miss

That's fair compared to this:

6.Wagering requirements for customers from Greece, Canada, Croatia, Serbia, Portugal and Romania are 50 times deposit and bonus amount

I have had an account for a few months and don't always play with bonuses but this term really pisses me off, looks like I will be shutting my account down too.

 

[daenyboi]

Watchout for this casino guys, since they have no user section for closing account nor make deposit limits, i sent them an email to close down my account since they started taking fee% to withdraw money (i hate that in casinos no matter if its 0.01$ or 10$ its the same crappy shit)


My message: My account username XXXXXX, i want to close the account forever, and thanks for the time i played at your casino, but i dont like nor tolerate paying for withdraws
Acc details: XXXXXXXXXXXXXXX


This is the response:

Dear Daniel,



Please be informed that we have credited you a special bonus of €20.

Please note that we have one withdrawal per week for free.



Do not hesitate to contact us should you have any questions.


Best Regards,

EnergyCasino Team
www.energycasino.com





Although the bonus only had x10 wagering i failed, but thats not the point here.

 

[NorbertEnergy]

Watchout for this casino guys, since they have no user section for closing account nor make deposit limits, i sent them an email to close down my account since they started taking fee% to withdraw money (i hate that in casinos no matter if its 0.01$ or 10$ its the same crappy shit)


My message: My account username XXXXXX, i want to close the account forever, and thanks for the time i played at your casino, but i dont like nor tolerate paying for withdraws
Acc details: XXXXXXXXXXXXXXX


This is the response:

Dear Daniel,



Please be informed that we have credited you a special bonus of €20.

Please note that we have one withdrawal per week for free.



Do not hesitate to contact us should you have any questions.


Best Regards,

EnergyCasino Team
www.energycasino.com





Although the bonus only had x10 wagering i failed, but thats not the point here.

Dear Daniel,

Thank you for your opinion.

Let me please answer your statements about setting limits and withdrawal fee's.

1)"they have no user section for closing account nor make deposit limits"

All of our players could set deposit limits, session time limits, wager/loss limits and they can choose self-exclude. In case you did not found where you can set these limits please let me tell you where you can find it. Also our support team is ready to answer all of your questions 365 days a year via Live Chat, e-mail or phone.

To self-exclude yourself or to set any type of limits (mentioned above) please click on the Responsable Gaming button which can be found on the downside of the page. On that page you will find 4 options : Set Limits on Deposits / Set Limits on wagers and losses / Set limits on session time / Self-exclude for a definite period of time.

In case you would like to close your account indefinitely you must contact our support team by e-mail.
Point 15.d "CLIENTS may choose to close their account at any time. In such cases a player is requested to send an email to [email protected]"

2)"they started taking fee% to withdraw money "

We apologize, but as stated in our General Terms and Conditions, only one withdrawal per week is totally free.
Point 13.e:" Withdrawals of winnings or parts thereof will be paid out upon request of the player. Please note that only first withdrawal a week is free of charge. A second and every next withdrawal the same week costs a fixed fee €10. The minimum withdrawal amount per transaction is no less than €20 (or equivalent in other currency) with the exception of an account closure in which case the player has the right to withdraw the full balance no matter how much it is. The maximum withdrawal amount per transaction is effected by any of payment methods available on the website. "

also optionally please read point 13. k
"Funds cannot be withdrawn from one’s account unless the same funds have been wagered at least once. A five percent (5%) administrative charge, with a minimum of ten Euro (€10) per transaction may be applied for payout requests referring to amounts deposited with PROBE and which have not been used at least once for playing casino games."


We apologize for any inconvenience caused.

Sincerely yours,
NorbertEnergy

 

[michielm1]

They should have stayed a novomatic only casino and just get more novomatic slots.
Now its rapidly becoming a place wit too much machines and no ways anymore to keep track of slots rtps.
they never do any free spin bonuses at all. And the comps are accumulating slow as hell.
last 200 in deposits didnt even get me 100 points... (100 = 1 euro)

 

[spintee]

Beware Spintee - 30x D&B on the SUB for UK players!!!

I'll be giving them a miss

Agreed, even the 25x for some other countries is still mega high let alone the 40x

If it was a 250% bonus than I would take that sort of bonus as you got a good start and some play time, but its a bit strong 30x d&b on a 100% bonus,

There is absolute no reason for me to sign up, Not now my list is getting shorter by the day, Like I said if a decent sign up % than would give a try as it well could be decent site, But at this stage the bonus is pointless as you can find that alot from our normal haunts and trying to rid of casisinos and not add more

Hope you all had a good xmas best of luck for the new year

 

[Gemma A]

thanks norbert

Thanks nobert casino rep sorting my withdraw super fast speed .I got my withdraw in e wallet super fast .Thank you also for the phone call as well

have a good weekend

 

[michielm1]

im getting happy again at energy casino. after a pretty difficult time to get a win or something, im back on track. happy i have some extra benifits so wd wd wd

also not many casino's with a nice weekly 50%bonus. no shady terms. i will allways reccomend this place, even when im complaining. i have a bad memory of winnings, but every loss i never forget. that isnt quite fair sometimes, but it for sure protects me against gambling addiction hehehe