Hi all, I have had a long running dispute with 888 for which they use eCOGRA as their ADR. After many months of hearing nothing I finally get an email from eCOGRA saying that they find against me and they have seen the evidence that led to their decision and that decision is final! They have not however provided me with ANY evidence at all, am I supposed to take their word for it? Are they truly impartial and unbiased?
How can they not let me see what alleged evidence 888 provided? I have had numerous emails between myself and eCOGRA with my asking them to provide this proof and each time they came back with differing versions of the points leading to their decision and still failed to provide any proof, simply stating that to do so would put the casino security processes at risk! Unbelievable!
I no longer care about my original complaint, this is now a matter of principal!
This is the last response, and my reply ion bold, that I got from eCOGRA
You were positively linked to 3 other players using the same email address. - That is impossible, where is the proof?
One of the accounts where you mention you mistakenly opened an account with a nickname, you used a slightly different email address - that was self-excluded accordingly. - Of course I have a different email address as I have no connection with the imaginary previously mentioned 3 other players! Again, no proof.
We can also confirm that you were positively linked by other means and again, I have viewed the detail thereof, but this detail cannot be viewed by the player. - What other means? IP address? Geo-Location? Browser? Why can you see this alleged proof and I cannot, that is not impartial. Who are you to make the decision that what you say you saw is genuine?
That last bit really annoys me!
Does anybody know who I can complain to about eCOGRA? Who acts as an ADR for the ADR? Would it be UKGC?
How can they not let me see what alleged evidence 888 provided? I have had numerous emails between myself and eCOGRA with my asking them to provide this proof and each time they came back with differing versions of the points leading to their decision and still failed to provide any proof, simply stating that to do so would put the casino security processes at risk! Unbelievable!
I no longer care about my original complaint, this is now a matter of principal!
This is the last response, and my reply ion bold, that I got from eCOGRA
You were positively linked to 3 other players using the same email address. - That is impossible, where is the proof?
One of the accounts where you mention you mistakenly opened an account with a nickname, you used a slightly different email address - that was self-excluded accordingly. - Of course I have a different email address as I have no connection with the imaginary previously mentioned 3 other players! Again, no proof.
We can also confirm that you were positively linked by other means and again, I have viewed the detail thereof, but this detail cannot be viewed by the player. - What other means? IP address? Geo-Location? Browser? Why can you see this alleged proof and I cannot, that is not impartial. Who are you to make the decision that what you say you saw is genuine?
That last bit really annoys me!
Does anybody know who I can complain to about eCOGRA? Who acts as an ADR for the ADR? Would it be UKGC?