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eCOGRA - are they not just puppets for the casino's?

Discussion in 'Online Casinos' started by ReggieMac, Aug 31, 2017.

    Aug 31, 2017
  1. ReggieMac

    ReggieMac Experienced Member

    Occupation:
    Senior Software Developer
    Location:
    UK
    Hi all, I have had a long running dispute with 888 for which they use eCOGRA as their ADR. After many months of hearing nothing I finally get an email from eCOGRA saying that they find against me and they have seen the evidence that led to their decision and that decision is final! They have not however provided me with ANY evidence at all, am I supposed to take their word for it? Are they truly impartial and unbiased?

    How can they not let me see what alleged evidence 888 provided? I have had numerous emails between myself and eCOGRA with my asking them to provide this proof and each time they came back with differing versions of the points leading to their decision and still failed to provide any proof, simply stating that to do so would put the casino security processes at risk! Unbelievable!

    I no longer care about my original complaint, this is now a matter of principal!

    This is the last response, and my reply ion bold, that I got from eCOGRA

    You were positively linked to 3 other players using the same email address. - That is impossible, where is the proof?

    One of the accounts where you mention you mistakenly opened an account with a nickname, you used a slightly different email address - that was self-excluded accordingly. - Of course I have a different email address as I have no connection with the imaginary previously mentioned 3 other players! Again, no proof.

    We can also confirm that you were positively linked by other means and again, I have viewed the detail thereof, but this detail cannot be viewed by the player. - What other means? IP address? Geo-Location? Browser? Why can you see this alleged proof and I cannot, that is not impartial. Who are you to make the decision that what you say you saw is genuine?

    That last bit really annoys me! :mad:

    Does anybody know who I can complain to about eCOGRA? Who acts as an ADR for the ADR? Would it be UKGC?
     
  2. Aug 31, 2017
  3. Webzcas

    Webzcas Winter is Coming!

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    Unfortunately eCOGRA is your only recourse when it comes to ADR's and 888. No harm in writing to he UKGC though, with full details of your complaint. 888 have today just been fined a record £7.8m by the UKGC
     
  4. Aug 31, 2017
  5. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    And that was the point at which Max and Bryan along with thePOGG decided being an ADR was fraught with difficulty. (Red text quote)
     
  6. Aug 31, 2017
  7. ReggieMac

    ReggieMac Experienced Member

    Occupation:
    Senior Software Developer
    Location:
    UK
    They truly are a law unto themselves. It is like walking into a courtroom and being sentenced for a crime that somebody randomly accused you of and the judge declaring you guilty without any evidence being submitted and no possibility of presenting a defense all because somebody said you did it, so you must be guilty! :mad:
     
  8. Aug 31, 2017
  9. Vibroverb

    Vibroverb Experienced Member

    Location:
    Europe
    There are a lot of governing bodies that make up exist and make up rules, but when those rules are broken, they have no power to enforce them, or do anything about it. I'm not trying to be off-topic and I'm not saying this is just with gambling, but with everything.

    People easily fall for 'oh they have a governing body' it's ok, these guys are legit, and so give themselves peace of mind to gamble but when they need someone to enforce the rules, no one has any power or will to do anything. Everybody just says it's not their problem, and give you some phone number to call, again, giving you peace of mind that it will be solved.

    I also have a feeling these governing bodies more often than not, side with the big companies, and not with with the insignificant individuals.

    Good luck!
     
  10. Aug 31, 2017
  11. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, but not for the reason you think - because the ADR process would likely be abused by fraudsters, knowing that full disclosure from the casino would then avail them of the knowledge and methods used to spot money launderers, multi-accounters etc. If you do a standard PAB only Max would see it and the casinos trust him to keep it private, whereas in his capacity as ADR the casino's evidence would have to be provided to the complainant due to the disclosure of the ADR process.
     

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