Hi , here is the problem: they closed his account because he didnt send in the correct papers
During the verification progress within 30 days. He have contacted live chat and send emails
and send the copys of identity ,adress and so on . Me myself has been helping him and took and scanned every document for him like i have done for myself the last 12 years and and my accounts always been approved. So my question is: Are they allowed to close his account and keep his winnings, using the 30 days rule?
He have been in contact with Luke and all of the other working in their livechat every day since he tried his first withdrawals and we have also modified all the verification papers after their different demands.
what should he do?
Thank you on behalf of my friend.
During the verification progress within 30 days. He have contacted live chat and send emails
and send the copys of identity ,adress and so on . Me myself has been helping him and took and scanned every document for him like i have done for myself the last 12 years and and my accounts always been approved. So my question is: Are they allowed to close his account and keep his winnings, using the 30 days rule?
He have been in contact with Luke and all of the other working in their livechat every day since he tried his first withdrawals and we have also modified all the verification papers after their different demands.
what should he do?
Thank you on behalf of my friend.