I have no luck with this Casino. When I started there I won $1500 rapidly (over and above the bonus playthrough). My winnings were voided because I played a few games of Red Dog. I had assumed that the 'banned' games were just not added to my my playthrough requirement total...Bad assumption.
So I continued on because I do like their games. Finally, last week I managed to be $500 over the playthrough, so I tried to withdraw. Declined. I went to customer service and was told that I had to withdraw minus the bonus amount. Oh!! I thought that I had read all of the terms and conditions, but must have missed that.
No problem. I just chose to continue to play. Luck was with me and I had a balance of well over $700. Going by what the rep. had told me, I chose to withdraw $400, way lower than my balance. My very first actual withdrawal.
I was left with money in my account and just played it out.
Today (8 days later), I received an e-mail advising me that a bank draft for $155 was winging its' way to me. The $245 bonus was removed from the $400. Their answer to me was that I had not left the $245 in my account for them to get their bonus back. (which with a zero balance, of course they did). Ooops. I had made another bad assumption.
So I am out of this casino. I guess I am just plain dumb.
So I continued on because I do like their games. Finally, last week I managed to be $500 over the playthrough, so I tried to withdraw. Declined. I went to customer service and was told that I had to withdraw minus the bonus amount. Oh!! I thought that I had read all of the terms and conditions, but must have missed that.
No problem. I just chose to continue to play. Luck was with me and I had a balance of well over $700. Going by what the rep. had told me, I chose to withdraw $400, way lower than my balance. My very first actual withdrawal.
I was left with money in my account and just played it out.
Today (8 days later), I received an e-mail advising me that a bank draft for $155 was winging its' way to me. The $245 bonus was removed from the $400. Their answer to me was that I had not left the $245 in my account for them to get their bonus back. (which with a zero balance, of course they did). Ooops. I had made another bad assumption.
So I am out of this casino. I guess I am just plain dumb.