Do casino CS even read the emails you send

[zebedy]

i think this is living proof that some customer service personel dont even read your emails,
in a email i sent to casino rewards

hi,
i was just checking my casino rewards accounts at the cr website and i noticed i have 2 accounts at uk club casino,
i dont know how this happened i recently opened acc tukrxxxxxxxx after checking the cr website and noticing i didnt have an account there, but now i noticed another account tukrxxxxxxxx, this must have been added after i opened the tukrxxxxxxxx account,
please could you close one of them down and remove it from my list,

many thanks

and the reply,

Thank you for contacting the CR Helpdesk with your query.

Okay as far as I can see there is only one UK Club Casino on your casino rewards account, if you still think there is more than one could you please send both account numbers and we will be more than happy to look into that for you.
Sorry about the inconvenience and thankyou for your patience.

you can clearly see i did enclose the 2 accounts numbers in my original email, so it makes me wonder do they actually read the emails you send them,


ok thats my friday moan over with

 

[anniemac]

Actually, I think they only read the first lines of an email. I have had the same thing happen to me. Kinda working on the same thing now. And I hate receiving the "canned" responses that you normally receive the first time. If I can take the time to write and email, at least send me an original one back.

 

[lauram]

casino rewards i give up with. I play at few of their casinos and get reamed all the time i have more then one casino reward account. I did get a response asking well if i do download another casino from group and as we know u make your own account name in most how would i change the casino reward prgrm number. ALso keep in mnd some that are with the group you dont make your account name starts with letters and end with numbers. Email response was
Oh No your account name is dif then rewards account name. How do i fix this issue reply was they do not me. So fix prob plse we cant now so we closed off last casino rewards prgrm gave you new number but sorry you lost your casino rewards points. That did it for me also i dont play any casino rewards casinos
for fear i wont be paid if i win.

 

[chuchu59]

Well, I am having a similar problem with All Jackpots. I sent them e-mails on why I still had to meet wagering requirements after zeroing out on my account and they dont seem to understand. Other than telling me something different each time, they keep addressing me as a different person (Pamela?) and stating my account as being with All Slots. They are either stupid or don't read my e-mails carefully.

 

[SlotsWizard]

... They are either stupid or don't read my e-mails carefully.

Watch the temper, Pamela.

(Sorry, couldn't resist!)

 

[chuchu59]

Watch the temper, Pamela.

(Sorry, couldn't resist!)

Dont worry SW, I do tread carefully

 

[KasinoKing]

you can clearly see i did enclose the 2 accounts numbers in my original email, so it makes me wonder do they actually read the emails you send them,

Sadly this is all too often the case.

The other common problem is if you ask more than one question in an e-mail, 99% of the time they will only answer ONE of your queries.
Drives me fricking bonkers! :sob:

 

[bkrefrig]

i play at captain cooks and blackjack ballroom and have cashed significant amounts (over 20k) twice and have had no problems getting paid .. deposited in my account within three business days. but there slots are killing me lately

 

[vinylweatherman]

Well, I am having a similar problem with All Jackpots. I sent them e-mails on why I still had to meet wagering requirements after zeroing out on my account and they dont seem to understand. Other than telling me something different each time, they keep addressing me as a different person (Pamela?) and stating my account as being with All Slots. They are either stupid or don't read my e-mails carefully.

Since Jackpot Factory do not know their product well enough to give you an answer, I will

There is a BUG (long standing) in the MG bonus system. This sometimes fails to properly recognise when an account balance has reached zero. When this happens, you will make a fresh deposit, and see that part of it has been converted to bonus balance. This should ONLY happen when you deposit onto a non zero bonus balance.

Curiously, if you deposit onto a small, but non-zero bonus balance, the system will often erroneously do the opposite, and will instantly convert the small bonus balance to cash, wiping the WR

This bug has caused many complaints, and the proper solution is for CS to check that the account was indeed zeroed out, and then to reset it manually.

The problem has been referred back to Microgaming on several occasions (or casino CS have lied on several occasions that this has been done ), but as yet nothing seems to have been done about it other than the release of around 2 dozen further new games.


As for "Pamela", I have been renamed (and also resexed) to "Deanna", complete with a different All Jackpots account number in a snail mail sent to my correct postal address. As "Deanna", I am invited to claim a bonus for the JF $100,000 road rally into this All Jackpots account that isn't mine. I tried claiming under my CORRECT name and CORRECT account number, but didn't get anything.
I think there might be a problem with how they are "securely" handling our personal information.

 

[chuchu59]

Actually I dont blame them for not knowing their product well. We are the addicts, not them. However, they didnt even check what the heck the matter was and just gave excuses they thought were correct the most recent being that the tourney winnings were credited to the bonus account and even invited to read the terms. Well, the terms stated that the tourney winnings were credited to the cash account so they just seem to try to give an answer and hope it's correct. How incompetent.

 

[james01]

Someone I know (a friend of Tamtam's, actually) once worked for CS for a backgammon site. They told her to make up form answers for everything. She figured that made sense - you get the same questions over and over again.
Apparently, the boss had someone set up an automated system that would just match the form letter for the first keyword, and never showed anyone the query. She didn't get why she wasn't getting any CS work (She was also doing other stuff for them.) She started googling around and found some complaints on forums, and was pretty pissed off. She told the boss that a human needs to see these emails.

He fired her.

Even if they hire someone decent, half the time, they keep them from doing a decent job. The search is on for a casino with CS that doesn't totally suck.