taysh075
Non-Gambler
- Joined
- Jul 23, 2010
- Location
- New Zealand
Hey everyone. I am having a little issue with ClubWorld. It's not at the complain stage or anything as I've only just PMed the rep but just wanting to know if this has happened to anyone else and how long it took to fix. I went to deposit yesterday (NZ time so around 6am UK time) $100 US to ClubWorld. The processing seemed to get stuck (sort of froze) and no funds had gone into my account so I re-hit the deposit button and started again. This time processing went fine but my card was declined.
I had transferred only enough funds into that account for the deposit because I had the feeling this issue (that I am explaining) had happened last week but with a small amount that I was not sure about (you know the feeling - "I'm sure I only deposited twice there but have three in my bank account"). It was for a small amount and now I might look into it more carefully. Sorry off track.
Anyway, checked my bank account to find the funds had been taken from my bank but had not reflected into my casino account. I contacted chat and they passed on the issue to the cashiers (who of course were not working at that time). I contacted chat later (during working hours - around 9.30am I think) and was told that no progress was noted and that it would take no longer that 24 hours. Of course I assumed this would be looked at as they had the whole working day and I figured missing money would be a customer service priority. This morning (my time - 10pmish UK time) I opened my email expecting a response to my issue to find nothing. Contacted chat and told no progress noted on my account/file. Of course now it's the weekend cashier doesn't work at clubworld over the weekend so I am stuck waiting until Tuesday (NZ time) for either my money back or in the casino.
Personally I don't think this is good enough but don't want to make it a real issue yet as I have only just got to the stage of PMing the rep. I was wondering if this had happened to anyone else and how long it took to look into/fix.
I had transferred only enough funds into that account for the deposit because I had the feeling this issue (that I am explaining) had happened last week but with a small amount that I was not sure about (you know the feeling - "I'm sure I only deposited twice there but have three in my bank account"). It was for a small amount and now I might look into it more carefully. Sorry off track.
Anyway, checked my bank account to find the funds had been taken from my bank but had not reflected into my casino account. I contacted chat and they passed on the issue to the cashiers (who of course were not working at that time). I contacted chat later (during working hours - around 9.30am I think) and was told that no progress was noted and that it would take no longer that 24 hours. Of course I assumed this would be looked at as they had the whole working day and I figured missing money would be a customer service priority. This morning (my time - 10pmish UK time) I opened my email expecting a response to my issue to find nothing. Contacted chat and told no progress noted on my account/file. Of course now it's the weekend cashier doesn't work at clubworld over the weekend so I am stuck waiting until Tuesday (NZ time) for either my money back or in the casino.
Personally I don't think this is good enough but don't want to make it a real issue yet as I have only just got to the stage of PMing the rep. I was wondering if this had happened to anyone else and how long it took to look into/fix.