dear casino reps...

[max1mike]

if you'd like to actually show us, as customers, that you actually care about our concerns...can you take a minute out of your apparently extremely busy day to at least read private messages?

i just looked through the pms I've sent to various casino reps, all who have been online and replying to threads since they were sent, and none have been acknowleged...

 

[BMWSTACK]

whats even better is when you spend thousands and thousands and get that treatment. I have one casino that I have spent a ton at and can never get the decency of a message back. I wont mention names but, i do get treated good with bonuses and such, but they will give no respect with a return reply. It almost goes to show that they could really give a shit about anything but their bank account. They want to communicate on their terms, when it is convenient for themselves. I really think that is completely unacceptable in any, way, shape or form.

 

[max1mike]

whats even better is when you spend thousands and thousands and get that treatment. I have one casino that I have spent a ton at and can never get the decency of a message back. I wont mention names but, i do get treated good with bonuses and such, but they will give no respect with a return reply. It almost goes to show that they could really give a shit about anything but their bank account. They want to communicate on their terms, when it is convenient for themselves. I really think that is completely unacceptable in any, way, shape or form.

and that, is EXACTLY why I will never darken thier door again. cya bastards.

 

[Nifty29]

if you'd like to actually show us, as customers, that you actually care about our concerns...can you take a minute out of your apparently extremely busy day to at least read private messages?

i just looked through the pms I've sent to various casino reps, all who have been online and replying to threads since they were sent, and none have been acknowleged...

Most reps are really good and willing to help with anything.

You're right, however, that some just either couldn't be bothered or don't want to deal with whatever problem you present them with.

I've given up waiting now, so I may as well name drop... I've sent 5 PMs to the fortune lounge rep over the past 6 months asking initially about the issue I had, and subsequently about why they were ignoring me as well. I even believe a mod reminded them. I don't play there any more.

 

[takethemoney]

I'm a bit put off by the fact that TOM from Club World has not responded to a PM, at least not directly. Whether the promotions department responded at his request, I don't know. In all fairness, shortly after my PM to him, I did receive a comp from them. Emails since have gone unanswered and I'm disappointed. THIS HAS NOTHING TO DO WITH BEING FROM THE USA! IT'S JUST PISS POOR CUSTOMER SERVICE!

SLOTASTIC is another one. I wanted nothing but to commend a CSR for their service and notified Yasmeen by PM. I received no response for that either.

Loyalty is earned and I have tried to be loyal to the casinos that I trust the most but it just seems they don't care about us, only our money.

Apparently this is the new standard.

Accredited casinos might have a loophole as far as processing issues for USA are concerned, but they are falling short on responding to customer issues and it's time we call them out for it. On the "must respond to the customer" aspect of being accredited, many are falling short on this requirement.

 

[chayton]

If you're not getting a response to your PMs from an accredited casino rep, Bryan and/or Max need to know about it.

 

[clubworld]

@takethemoney - when did you send this message? I have just checked my inbox back to July and i dont have any messages from you. Can you resend it please.

Thanks
Tom

 

[KasinoKing]

If you're not getting a response to your PMs from an accredited casino rep, Bryan and/or Max need to know about it.

Totally agree.
Being accredited here is an extreme privilege, and reps who don't reply should be cause for Bryan to seriously re-consider their accreditation IMO.
I think everyone should report these non-responses to Bryan or Max, no matter how trivial the subject may be.

KK

 

[The Dude]

It's been reported

I send out mass PMs to the i-Gaming reps periodically to make sure someone is logging in to read PMs. Whether or not they are answering PMs of other members, I don't know. This is why I need members to give me a heads up when things are not what is to be expected.

 

[rainmaker]

It's been reported

I send out mass PMs to the i-Gaming reps periodically to make sure someone is logging in to read PMs. Whether or not they are answering PMs of other members, I don't know. This is why I need members to give me a heads up when things are not what is to be expected.

What about the Unibet rep. I have not tried to contact him myself, but he has not been logged in since March. Isn't that a bit unusual for an accredited casino rep?

 

[The Dude]

What about the Unibet rep. I have not tried to contact him myself, but he has not been logged in since March. Isn't that a bit unusual for an accredited casino rep?

It usually means he has moved on and no one has stepped up to take his place. Sometimes I make mental notes of these things, but you know how that goes. There have been a handful of casinos that drop off the radar - and they get dropped from here as well.

 

[chayton]

I had an issue once where I sent a PM to someone (rainmaker I think?) and they never got it and I didn't get any error or anything, but the next time I tried to send another PM I got an error that I had too many messages in my inbox to send anything.

I still think it was rainmaker ignoring me though.

 

[takethemoney]

Ok, to be fair, your box was full.

@takethemoney - when did you send this message? I have just checked my inbox back to July and i dont have any messages from you. Can you resend it please.

Thanks
Tom

I had to go look through my records, but I actually started a thread about this issue. I had typed out something and I could not send it, as your PM box was full and I realized it did not go through.

I then fired off an email to support, which was this:
Hi,

This will mark number 4 over a span of weeks that have not been responded to. The rep at Casinomeister's pm box is full too.
I've sent an email to the cashier and 3 to support, with 2 asking help from management.

XXXXXXXXX

Not giving my full name here on the forums.

The fact is, Tom, your cashier does not respond to emails and support rarely does either. I have had big questions about the amount I have deposited and my play, as well as inconsistent comps, which I can't make any sense of. I've asked for help understanding this and have not gotten the responses I felt a casino of your stature should give.

 

[mattsgame]

What about the Unibet rep. I have not tried to contact him myself, but he has not been logged in since March. Isn't that a bit unusual for an accredited casino rep?

Thanks for reminding me, made a deposit there played abit, lost it, and then went to make another deposit and was locked out.. They requested docs.. sent them my docs and my license was rejected (never has it been anywhere else, and it wasn't because of the quality :/).. got some BS excuse through email so tried the REP here.

This is the only REP that has not responded to me.. but I just let it go .. they don't have time for me I don't have time for them.. it was there loss not mine.

But in away I'am great full because now my NetEnt fix is at NordicBet, who are excellent and have a great REP here on the forums who does reply quickly and politely.

Cheers Matt

 

[rainmaker]

I had an issue once where I sent a PM to someone (rainmaker I think?) and they never got it and I didn't get any error or anything, but the next time I tried to send another PM I got an error that I had too many messages in my inbox to send anything.

I still think it was rainmaker ignoring me though.

I was ignoring you. Case closed

No seriously, I would never ignore a PM from you my dear Don`t know what happened there, I always delete PM`s very quickly so my inbox is never full or anything.

Casinomeister, yes I think you should consider to remove Unibet from the accredited list when the rep hasn't been active since March . I remember reading a while back that somebody had tried to contact him but he never responded.

 

[rainmaker]

But in away I'am great full because now my NetEnt fix is at NordicBet, who are excellent and have a great REP here on the forums who does reply quickly and politely.

Cheers Matt

I agree with you here. I have never had any player issues with Nordicbet, but I have contacted their rep on this forum about release dates for new Net Entertainment games etc and he always replies lightning fast

 

[chayton]

I was ignoring you. Case closed

No seriously, I would never ignore a PM from you my dear Don`t know what happened there, I always delete PM`s very quickly so my inbox is never full or anything.

Hah...Ignoring me won't work anyhow, ask anyone. The more you ignore me THE LOUDER I GET!

 

[The Dude]

...Casinomeister, yes I think you should consider to remove Unibet from the accredited list when the rep hasn't been active since March . I remember reading a while back that somebody had tried to contact him but he never responded.

Done.

 

[vinylweatherman]

Thanks for reminding me, made a deposit there played abit, lost it, and then went to make another deposit and was locked out.. They requested docs.. sent them my docs and my license was rejected (never has it been anywhere else, and it wasn't because of the quality :/).. got some BS excuse through email so tried the REP here.

This is the only REP that has not responded to me.. but I just let it go .. they don't have time for me I don't have time for them.. it was there loss not mine.

But in away I'am great full because now my NetEnt fix is at NordicBet, who are excellent and have a great REP here on the forums who does reply quickly and politely.

Cheers Matt

Unless it is something the player has done, such as not scan it properly, NO casino should reject a government issued ID. They should understand THEY are not running the country, and it is the GOVERNMENT that calls the shots over the format it deems suitable for such documents, and NOT private companies. Private companies should familiarise themselves with the different formats of documents in the countries they decide to market into.

This could have been far worse, they could have rejected a government document from a WINNING player, leaving said player with two options, let them keep the money, or emigrate to a country with a format of documentation that the casino will accept.