- Joined
- Apr 4, 2008
- Location
- Texas
I was looking through a few old threads about Cuba Club and it looked like they sent withdrawals in a fairly reasonable time frame. Not super fast but it appeared they processed withdrawals within a few days.
Well I tried to make a withdrawal last Saturday,and would not let me initiate it as I did not have documents on file. Fine so I send them the docs and they tell me their withdrawal department doesn't work weekends. So Monday nite I try again and I still cannot enter ,my withdrawal. I shoot them another email and they tell me docs take 1-3 days to approve and I should hear something shortly...
So now its Wednesday and I go to cashier....STILL cannot execute withdrawal. Go to live chat and after a lengthy wait they tell me they need a FULL copy of my utility bill and then everything will be in order. Well I now have to explain that my name and address were FULLY visible on the bill I sent them....and if this were an issue why didn't they tell me this a few days ago? Another long wait as they check again.....and it seems as if they docs are fine after all and I can now enter my withdrawal in the cashier. Yipee
Ok great, so how long before its approved, I ask? "next week"
Really? For QT?
Is this normal for this casino? For $75?
Well I tried to make a withdrawal last Saturday,and would not let me initiate it as I did not have documents on file. Fine so I send them the docs and they tell me their withdrawal department doesn't work weekends. So Monday nite I try again and I still cannot enter ,my withdrawal. I shoot them another email and they tell me docs take 1-3 days to approve and I should hear something shortly...
So now its Wednesday and I go to cashier....STILL cannot execute withdrawal. Go to live chat and after a lengthy wait they tell me they need a FULL copy of my utility bill and then everything will be in order. Well I now have to explain that my name and address were FULLY visible on the bill I sent them....and if this were an issue why didn't they tell me this a few days ago? Another long wait as they check again.....and it seems as if they docs are fine after all and I can now enter my withdrawal in the cashier. Yipee
Ok great, so how long before its approved, I ask? "next week"
Really? For QT?
Is this normal for this casino? For $75?