- Joined
- Jan 10, 2008
- Location
- South Africa
I am posting this message to alert the Casino Meister readers to the rouge outfit that is Hot Pepper Casino. I have waited months for a possible resolution but since I have not had a response in a while and realize that I have no chance of getting my winnings paid, I will do what I can to stop others from playing here.
Last August I deposited and received a bonus at Hot Pepper. I ended up with winnings of about $7500, wagered the requirement on slots, and made a withdrawal. Hot Pepper then canceled my wins and provided me with this explanation:
Bonus terms: Credits issued during the promotional period MUST be wagered 36 times the deposit amount up to the maximum eligible bonus plus the bonus amount deposited (maximum eligible deposit + bonus) BEFORE making any withdrawal. Customers playing from Israel must wager 60 times the deposit amount up to the maximum eligible bonus plus the bonus amount deposited (maximum eligible deposit + bonus) BEFORE making any withdrawal.
By claiming this promotion, Craps, Roulette, Baccarat, War, Blackjack, Video Poker, Let Them Ride, Progressive Blackjack, Tri-Card Poker, Island Stud Poker, Pai Gao, Hold'em Poker, Mulligan Poker and Red Dog will not count towards the minimum level of play. Failure to comply will void any bonuses and all winnings, as well as progressive and all real money credits, and may result in your account being locked at the sole discretion of the casino.
According to the Casino rules all wins on your account were canceled. Your last deposit and bonuses was charged and you may use it as you wish.
They later acknowledged that I had met the slots wagering requirement, thereby nullifying the first paragraph. The second paragraph only says that video poker does not count towards the minimum level of play nowhere does it say that it cannot be played when a bonus has been received.
To make a long story short, I went back and forth with casino management several times over emails and they just kept pounding the same nonsensical point and eventually quit responding. Unfortunately, because of the 1 PAB rule I was unable to file a complaint against them (I had made a previous PAB with King Neptunes that got resolved quickly). Max (from CM) did what he could to help me out but theyve ignored him as well so Im down to my last option: warning other playersunless anyone knows of another option?
Please post any comments you may have regarding Hot Pepper or my situation, whether positive or negative.
Thanks,
Beverly
Last August I deposited and received a bonus at Hot Pepper. I ended up with winnings of about $7500, wagered the requirement on slots, and made a withdrawal. Hot Pepper then canceled my wins and provided me with this explanation:
Bonus terms: Credits issued during the promotional period MUST be wagered 36 times the deposit amount up to the maximum eligible bonus plus the bonus amount deposited (maximum eligible deposit + bonus) BEFORE making any withdrawal. Customers playing from Israel must wager 60 times the deposit amount up to the maximum eligible bonus plus the bonus amount deposited (maximum eligible deposit + bonus) BEFORE making any withdrawal.
By claiming this promotion, Craps, Roulette, Baccarat, War, Blackjack, Video Poker, Let Them Ride, Progressive Blackjack, Tri-Card Poker, Island Stud Poker, Pai Gao, Hold'em Poker, Mulligan Poker and Red Dog will not count towards the minimum level of play. Failure to comply will void any bonuses and all winnings, as well as progressive and all real money credits, and may result in your account being locked at the sole discretion of the casino.
According to the Casino rules all wins on your account were canceled. Your last deposit and bonuses was charged and you may use it as you wish.
They later acknowledged that I had met the slots wagering requirement, thereby nullifying the first paragraph. The second paragraph only says that video poker does not count towards the minimum level of play nowhere does it say that it cannot be played when a bonus has been received.
To make a long story short, I went back and forth with casino management several times over emails and they just kept pounding the same nonsensical point and eventually quit responding. Unfortunately, because of the 1 PAB rule I was unable to file a complaint against them (I had made a previous PAB with King Neptunes that got resolved quickly). Max (from CM) did what he could to help me out but theyve ignored him as well so Im down to my last option: warning other playersunless anyone knows of another option?
Please post any comments you may have regarding Hot Pepper or my situation, whether positive or negative.
Thanks,
Beverly