Firstly I'd like to mention that I have had great support from their rep Anthony with previous problems from Coral & haven't even gone to him this time as it's an issue I've raised before but looks beyond his control. I play at Coral because I enjoy the casino & sports with a mix of poker & the connect card makes ease of doing all the things on one site, their a reputable company here but I want to air what I feel is slightly dodgy.....
Coral often offer a 'Bet £20 on x slot for a £10 Casino Bonus' the slot in question varies, they also offer a 'Bet & Spin' weekly offer which ranges in amounts if you put £10 on the football match in question that week, with many other offers from time to time, all well & good.
Now, when you get say the £10 casino bonus, a wagering requirement of x10 the bonus is required, which is pretty standard. My problem is say I bust out pretty quickly with £80 wagering left, this is not 'removed' from my account. What I mean by that is, I will make a fresh deposit with no bonus taken & play Rhino @ 40p, the bonus is still attached to my account, meaning I have £80 of funds to wager through from my own deposit & not allowed to make a withdrawal until the wagering is completed, even though the bonus funds was lost & a fresh deposit had been made. The message you receive is 'Sorry, you can't withdraw Mid-game' which means basically you're in some kind of wagering trap. This happens time & time again, but the best part is that the bonuses stack up so if you happen to take part in a few promotions & lose quickly, you're left win a bundle of wagering from non-bonus money when you deposit your own funds.
I have lost count the amount of times I have had to contact support for the bonuses to be removed, via live chat (isn't always available on mobile unless your VIP), e-mail & phone. Some of the customer services will understand where you are coming from & remove the dead bonus, some will refuse & say you have xxx.xx left to wager!! You then have to go all round the houses & try to speak to somebody with a little common sense that will oblige & remove the bonuses leaving you to play & withdraw funds when you want. It's really ticked me off this time as I have a £0.00 balance & have sent an e-mail saying please remove any bonuses on my account so that I can play with no wagering when I deposit next, they have replied with I can either play through it or have it removed!? Why would I want to keep a dead bonus on my account with a new deposit with my only money, it's so infuriating!!
What's really interesting is that in their T&C's of bonus money it says 'All casino bonuses have a redemption threshold of £0.50p. If/when your bonus balance drops below the set redemption threshold amount, your bonus will automatically redeem/close, releasing any accumulated winnings attributed to that bonus'
If that was true, then this problem above wouldn't even exist, right? To me it comes across as some kind of 'trap' for newbies or less experienced players who will just accept that they have this wagering left & risk their own money trying to beat non exsistent wagering requirements of previous bonuses.
Coral often offer a 'Bet £20 on x slot for a £10 Casino Bonus' the slot in question varies, they also offer a 'Bet & Spin' weekly offer which ranges in amounts if you put £10 on the football match in question that week, with many other offers from time to time, all well & good.
Now, when you get say the £10 casino bonus, a wagering requirement of x10 the bonus is required, which is pretty standard. My problem is say I bust out pretty quickly with £80 wagering left, this is not 'removed' from my account. What I mean by that is, I will make a fresh deposit with no bonus taken & play Rhino @ 40p, the bonus is still attached to my account, meaning I have £80 of funds to wager through from my own deposit & not allowed to make a withdrawal until the wagering is completed, even though the bonus funds was lost & a fresh deposit had been made. The message you receive is 'Sorry, you can't withdraw Mid-game' which means basically you're in some kind of wagering trap. This happens time & time again, but the best part is that the bonuses stack up so if you happen to take part in a few promotions & lose quickly, you're left win a bundle of wagering from non-bonus money when you deposit your own funds.
I have lost count the amount of times I have had to contact support for the bonuses to be removed, via live chat (isn't always available on mobile unless your VIP), e-mail & phone. Some of the customer services will understand where you are coming from & remove the dead bonus, some will refuse & say you have xxx.xx left to wager!! You then have to go all round the houses & try to speak to somebody with a little common sense that will oblige & remove the bonuses leaving you to play & withdraw funds when you want. It's really ticked me off this time as I have a £0.00 balance & have sent an e-mail saying please remove any bonuses on my account so that I can play with no wagering when I deposit next, they have replied with I can either play through it or have it removed!? Why would I want to keep a dead bonus on my account with a new deposit with my only money, it's so infuriating!!
What's really interesting is that in their T&C's of bonus money it says 'All casino bonuses have a redemption threshold of £0.50p. If/when your bonus balance drops below the set redemption threshold amount, your bonus will automatically redeem/close, releasing any accumulated winnings attributed to that bonus'
If that was true, then this problem above wouldn't even exist, right? To me it comes across as some kind of 'trap' for newbies or less experienced players who will just accept that they have this wagering left & risk their own money trying to beat non exsistent wagering requirements of previous bonuses.
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