Clubworld-Your box is full

[harrys99]

Time to clear your inbox.

Thanks

 

[weesie]

 

[chuchu59]

Amore appropriate title would be 'Your plate is full' for the wrong reasons of course. If CW had been more forthcoming in communicating with players they would never have so many players pming them with issues.

So Harry is trying to locate Tom. Is Dick anywhere?

 

[harrys99]

Amore appropriate title would be 'Your plate is full' for the wrong reasons of course. If CW had been more forthcoming in communicating with players they would never have so many players pming them with issues.

So Harry is trying to locate Tom. Is Dick anywhere?

LOL ChuChu-Tom, Dick, and Harry (not the 3 Stooges II) are trying to send a message

 

[secret2]

Funny as this thread is but I have not heard from CWC about a new CC I added with a verificaion form scanned and emailed to them in 3 days....so?..hmmmm.

 

[harrys99]

Funny as this thread is but I have not heard from CWC about a new CC I added with a verificaion form scanned and emailed to them in 3 days....so?..hmmmm.

Well that is troubling Secret. Something like that should have been aknowledged the next day. So, you emailed it to the cashier dept and no response?

 

[secret2]

I just had to double check my 'sent' emails to check and I did send it to '[email protected]'....and no reply to my email.

HOPEFULLY, it's me and NOT CWC....but I have checked my email and nada in response...as of now

 

[max1mike]

getting to be time to pull the plug on their accredited status if this continues much longer.

from the accredied casino guidelines...:

"Must be able to take care of any player issue swiftly and professionally."

email processor issues no doubt.

"due to the huge amount of email we received , emails will be processed within 48 hours, unless its the queens birthday, or on any day ending with the letter "Y" "

how bad must it suck to be a player who knows nothing of this site and just has to wait...and wait, and wonder?

 

[harrys99]

I just had to double check my 'sent' emails to check and I did send it to '[email protected]'....and no reply to my email.

HOPEFULLY, it's me and NOT CWC....but I have checked my email and nada in response...as of now

That is not cool to send sensitive info with no aknowledgement. Try resending it again to [email protected].

 

[secret2]

Sorry to say this and may I be wrong.....but it's starting to smack of the Rushmore syndrome.

HOPEFULLY I am wrong and it's just a looooong holiday at CWC.

getting to be time to pull the plug on their accredited status if this continues much longer.

from the accredied casino guidelines...:

"Must be able to take care of any player issue swiftly and professionally."

email processor issues no doubt.

emails will be processed within 48 hours, unless its the queens birthday, or on any day ending with the letter "Y"

 

[secret2]

That is not cool to send sensitive info with no aknowledgement. Try resending it again to [email protected].

Yes, I understand but I think it's the same thing, harrys...one hand should know the other, imvho...since it's not 'live chat'.

So...now I am worried.

 

[harrys99]

Yes-I understand what you are saying. It is disappointing (I have said this before) to me that all players do not have the same communication experience. I would be surprised if your issue isn't addressed tomorrow. Would you please update here?

 

[secret2]

Yes-I understand what you are saying. It is disappointing (I have said this before) to me that all players do not have the same communication experience. I would be surprised if your issue isn't addressed tomorrow. Would you please update here?

Of Course, harrys! Hopefully, it was a looong weekend for them.....who can blame someone for an occasional 'bender'?

hic

Seriously, I hope it's just a 'one off' ...and to stay accredited.

 

[P.V.]

That is not cool to send sensitive info with no aknowledgement. Try resending it again to [email protected].

Finally someone that understands. It's not cool sending sensitive information by email, period.

 

[vinylweatherman]

Finally someone that understands. It's not cool sending sensitive information by email, period.

Unfortunately, online players don't have a choice. No sensitive info, no money.

It seems that despite the obvious being pointed out to them, operators are not willing to change. It will probably take a big scandal that forces the issue into the mainstream, such as governments having to warn banks and customers because of a leak of "millions" of sets of information, as happened with SONY and I think the store chain Tmaxx.

There is already a few complaints popping up of players seeing a rash of fraudulent chanrges on cards they have been using for online gambling. Pinning the blame for the leak on any individual operation is close to impossible, but the charges are appearing, and are similar in form to how processors circumvent UIGEA. Such leaks are unlikely to be from email, but from theft of an internal database.

 

[P.V.]

Unfortunately, online players don't have a choice. No sensitive info, no money.

It seems that despite the obvious being pointed out to them, operators are not willing to change. It will probably take a big scandal that forces the issue into the mainstream, such as governments having to warn banks and customers because of a leak of "millions" of sets of information, as happened with SONY and I think the store chain Tmaxx.

There is already a few complaints popping up of players seeing a rash of fraudulent chanrges on cards they have been using for online gambling. Pinning the blame for the leak on any individual operation is close to impossible, but the charges are appearing, and are similar in form to how processors circumvent UIGEA. Such leaks are unlikely to be from email, but from theft of an internal database.

Couldn't agree more VWM, my way or the highway within the current industry. Oh well as you can see I'm still plugging away! YNWIM.

 

[harrys99]

Unfortunately, online players don't have a choice. No sensitive info, no money.

It seems that despite the obvious being pointed out to them, operators are not willing to change. It will probably take a big scandal that forces the issue into the mainstream, such as governments having to warn banks and customers because of a leak of "millions" of sets of information, as happened with SONY and I think the store chain Tmaxx.

There is already a few complaints popping up of players seeing a rash of fraudulent chanrges on cards they have been using for online gambling. Pinning the blame for the leak on any individual operation is close to impossible, but the charges are appearing, and are similar in form to how processors circumvent UIGEA. Such leaks are unlikely to be from email, but from theft of an internal database.

Several weeks ago I had $1200.00 in charges made to the bank account that I mainly use for gambling deposits. 4 different charges for airline tickets to AIR Berlin Germany. Have to give CW cashier and promo dept kudos for working with me until my bank cleared up the mess because at the time I had pending deposits that were in danger of not clearing. As you said it is impossible to pin the blame. Made me nervous as hell since the bank said they would be scrutinizing my account.

 

[Deanna]

Several weeks ago I had $1200.00 in charges made to the bank account that I mainly use for gambling deposits. 4 different charges for airline tickets to AIR Berlin Germany. Have to give CW cashier and promo dept kudos for working with me until my bank cleared up the mess because at the time I had pending deposits that were in danger of not clearing. As you said it is impossible to pin the blame. Made me nervous as hell since the bank said they would be scrutinizing my account.

About 2 months ago I woke up to a negative balance in my checking to over $900. I had $5.29 in the account when I went to bed. There were multiple charges in the amounts of $150 to the USPS store of all things, one to Netflix, one for $258 to some skiing/sporting goods place and now I can't even remember the others. I almost had heart failure. It was the account I mainly used for online so I have a little of my paycheck put in there which just happened to fall that very day. So of course it got eaten up. I was very upset with my bank for even approving 8-9 different charges of such high amounts when there was ONLY $5.29 in the account to start with. REALLY? Anyway, of course I cancelled my card, went to the bank, they gave me my money back a day later and after doing their investigation said I was all clear. (Heart beating rapidly while talking to the bank manager) But...it sure gives you pause. I have a joint account with my spouse for all the bills, and like I said, I only used that account for online but now I log in frequently thinking what kind of trouble will I be in if it happens again? And this all happened about 3 months after I started playing at CW and High Noon.

I've given them the benefit of the doubt because I truly enjoy playing there but I'm still a little on edge about what happened. More and more I feel the odds are against us.

 

[rockycatt]

About 2 months ago I woke up to a negative balance in my checking to over $900. I had $5.29 in the account when I went to bed. There were multiple charges in the amounts of $150 to the USPS store of all things, one to Netflix, one for $258 to some skiing/sporting goods place and now I can't even remember the others. I almost had heart failure. It was the account I mainly used for online so I have a little of my paycheck put in there which just happened to fall that very day. So of course it got eaten up. I was very upset with my bank for even approving 8-9 different charges of such high amounts when there was ONLY $5.29 in the account to start with. REALLY? Anyway, of course I cancelled my card, went to the bank, they gave me my money back a day later and after doing their investigation said I was all clear. (Heart beating rapidly while talking to the bank manager) But...it sure gives you pause. I have a joint account with my spouse for all the bills, and like I said, I only used that account for online but now I log in frequently thinking what kind of trouble will I be in if it happens again? And this all happened about 3 months after I started playing at CW and High Noon.

I've given them the benefit of the doubt because I truly enjoy playing there but I'm still a little on edge about what happened. More and more I feel the odds are against us.

i think if this had any tie to C W it would only be from the processor they used because aren't the banking tranactions secured [incripted ]

 

[Deanna]

i think if this had any tie to C W it would only be from the processor they used because aren't the banking tranactions secured [incripted ]

I hate to place any blame, you know? I mean, other than CW the only other place I play, and have for years, is Golden Casino and Go Casino. So either way it's possibly casino related. Or...who knows? People that are set on stealing will find a way! Could be a guy at Speedway Gas or a WalMart who stole my Visa card number. There's just no way of ever really knowing.

 

[JAMES50]

CWC is the ONLY casino we play on line,,Just this past week someone tried chargeing 3200.00 worth of airline tix to spain and germany...The bank manager is a personal freind of ours he called us knowing we wouldn't be buying tickets to these places,,(from chicago,,we live in Florida),,,Its amazeing I see this thread as I was Just about to post a warning to my fellow meisters...Now we not only have to deal with slow pay,slow responce,,now fraud from processers..THATS IT!!!!!

 

[JAMES50]

P>S This account is ONLY used for CWC...But is linked to my other account for over draft protection...I buy wholesale from over seas on another account ,But not this one..So the bank never questions over seas processers......Anyway the account that was affected was the CWC account,,,NOW CLOSED!!!

 

[harrys99]

CWC is the ONLY casino we play on line,,Just this past week someone tried chargeing 3200.00 worth of airline tix to spain and germany...The bank manager is a personal freind of ours he called us knowing we wouldn't be buying tickets to these places,,(from chicago,,we live in Florida),,,Its amazeing I see this thread as I was Just about to post a warning to my fellow meisters...Now we not only have to deal with slow pay,slow responce,,now fraud from processers..THATS IT!!!!!

Good thing you had an inside track with your friend at the bank. I thought my airline tickets thing was just my bad luck. That is really bizarre that it happened to you also.

Not sure about yours but mine specifically said Air Berlin. Was shocked that my bank allowed them all to go through in the first place

Glad you said something about this but wonder if we shouldn't put these warnings about fraudulent bank charges in a different thread?

I just wanted Tom to know that his box was full when I started this.