- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
This Rival casino either has very incompetent staff or it is rogue. I deposited $25 with no bonuses two days ago and withdrew $49. I just received an email stating that they reversed this amount back to my account as I had requested for this to be done. I wrote back to them and denied making such a request and they replied that the deposit needs to be wagered at least once. Well, my first bet was a $25 bet at paigow poker so this excuse does not hold water.
I then contacted live chat who gave me the same explanation but after refuting they then told me that accounting staff had to review the case but could not give me a time frame as to when they could do this as they had other reviews to be conducted. It was further mentioned that the accounting staff would also look into whether paigow poker was a game whether wagering would count.
Actually, I would count all this as roguish behavior if the amount in question was not so small. I have played at numerous Rival casinos and you can reverse the withdrawal at the cashier under reversible withdrawals. If the pending period has passed you can also make a request and this can be done. However, I did none of these and there are putting up excuse one by one to cover up the previous one. I will keep you guys informed of the progress.
I then contacted live chat who gave me the same explanation but after refuting they then told me that accounting staff had to review the case but could not give me a time frame as to when they could do this as they had other reviews to be conducted. It was further mentioned that the accounting staff would also look into whether paigow poker was a game whether wagering would count.
Actually, I would count all this as roguish behavior if the amount in question was not so small. I have played at numerous Rival casinos and you can reverse the withdrawal at the cashier under reversible withdrawals. If the pending period has passed you can also make a request and this can be done. However, I did none of these and there are putting up excuse one by one to cover up the previous one. I will keep you guys informed of the progress.