w8n4win
Newbie member
- Joined
- Feb 4, 2007
- Location
- Right Here
Can anyone who plays this tell me why I didn't get free spins nor paid? I have played this game a lot and any combo of white/red diamonds has always triggered the bonus round. A few nights ago, two times in a row I did not get bonuses, support said I was wrong and I had no proof and I had been playing and had hit the bonus several times prior. The next night it happened again, so I took screen shots.
I sent these to Club World, here is the response from them:
HI Cara,
Thank you for contacting customer support.
Our IT department have looked into the game issues you have had and their response was
“As the rules game says the free game feature is triggered with 3 or more red diamonds you triggered one red diamond and two white diamonds in the game Mister money. The white diamonds are substitutes and don’t trigger any free game, so you didn’t hit any free games for this game.
You only hit three cars in the line 5, using the white diamonds as substitute so you won 20x instead 10x. The bet-per-line was $0.20/20 lines = 0.01. So the final payout amount is 20 * $0.01 = $0.20.”
If you have any further questions please don’t hesitate to get back to us as we are here 24/7.
Kind Regards,
Alex
So, I went back to CW and got a shot of the payouts and played for play money until I hit a bonus round, you can see I did not have three red diamonds and was awarded free spins!
I sent these to Club World, here is the response from them:
HI Cara,
Thank you for contacting customer support.
Our IT department have looked into the game issues you have had and their response was
“As the rules game says the free game feature is triggered with 3 or more red diamonds you triggered one red diamond and two white diamonds in the game Mister money. The white diamonds are substitutes and don’t trigger any free game, so you didn’t hit any free games for this game.
You only hit three cars in the line 5, using the white diamonds as substitute so you won 20x instead 10x. The bet-per-line was $0.20/20 lines = 0.01. So the final payout amount is 20 * $0.01 = $0.20.”
If you have any further questions please don’t hesitate to get back to us as we are here 24/7.
Kind Regards,
Alex
So, I went back to CW and got a shot of the payouts and played for play money until I hit a bonus round, you can see I did not have three red diamonds and was awarded free spins!