Click2pay

[GrandMaster]

Does anyone know anything about Click2pay? I got 5 e-mails today from various casinos offering me bonuses (some very generous) if I deposit by Click2pay. It seems to be a new outfit based in Germany, and the casinos are reputable, so it is probably OK. If you have personal experience with Click2pay, please share it with me.

 

[HateMG]

I also got 2 offers from casinos with click2pay signup bonuses of 100% up to $100. But when I try to register at Click2pay it rejected my application 3 times for some unknown reasons. Somehow they know my previous address, my sister's name although misspelled it. I got tired typing the same info several times and finally I gave up.

 

[sw2003]

I also got 2 offers from casinos with click2pay signup bonuses of 100% up to $100. But when I try to register at Click2pay it rejected my application 3 times for some unknown reasons. Somehow they know my previous address, my sister's name although misspelled it. I got tired typing the same info several times and finally I gave up.

Probably provided by the casinos that you played at before?
May be illegal .......

 

[sw2003]

Click2pay is completely new, so nobody has any experience in dealing with
them. If you have to ask, try it yourself and tell us your experience.

 

[jpm]

I signed up for it the other nite myself, after getting an offer from a casino about it. I had a problem with it accepting one card, but the 2nd card it took fine. I haven't used it to pay for anything yet though.

 

[The Dude]

These guys are 100% legit. I've met with them briefly in Amsterdam, and I know of a few other persons who can attest for them. Yep, based in Deutschland

 

[jpm]

That's good to know, thanks Bryan!

 

[HateMG]

JPM,

Do they accept only AC or bank transfer will do it as well? Do they have something similar to Instacash?


P.S. I was not able to sign up there as of yet, I, probably, need to ask them via e-mail what's wrong.

 

[jpm]

It was a few days ago, but I think they would take either credit/debit cards or a bank account for a funding source. Not sure though if I need to fund the account before a purchase or if it just works like instacash. I gotta say, the website is not real clear on such things when you sign up. At least it wasn't when I signed up a few days ago.

 

[Anne_66]

Hi jpm,

just found this on their website:

----------------------------------------------------------------
No Need to Fund...
With Click2Pay you do not have to fund your Stored Value Account in advance.

When you want to purchase goods or services at a merchant's website Click2Pay
automatically debits the necessary funds from your predefined default
funding method. Thus you do not have to care whether your Stored Value Account
contains enough money for your purchases - simply fund it on the fly...

In case your Stored Value Account does contain funds, which you have received
from a merchant (e.g. as a payout) or from another Click2Pay member, your SVA
will be debited first during a purchase and only the amount not covered by your
Stored Value Account will be debited from the default funding method.
---------------------------------------------------------------------
Bye,
Anne

 

[jpm]

Thanks Anne. So its basically paypal by any other name. Sounds good to me!

 

[sw2003]

There is still the question of it is like InstaCash that is instantaneous
or does it take several days like wire transfer from your bank/funding source?

 

[Lukas85]

what casinos are offering these generous bonuses?

(es lebe die deutsche Innovation ;-) )

 

[RobWin]

I used it Thursday and today on Casino Grand Bay and it was instantly added to my casino account...the only problem that I have had with it is the fact that it works sometimes and other times it comes up with an error message stating that "the bank/acquirer has rejected your purchase request" and this I don't really know if it is the bank rejecting or Click2Pay failure because I had plenty of money in my bank account. This is the only problem that I have had.

 

[LRDell]

Not too impressed so far

Well it looked great - Riverbelle was offering a great bonus (no strings). So I registered, which was difficult enough - kept coming back to main screen even though everything was filled in, but the activation code they sent me wouldn't work. Didn't get a response to email, so I call GERMANY and spoke to someone who was going to have someone get right back to me. Well that was 2 or 3 days ago - haven't heard back or gotten the repeat activation email they were going to send. Lucky for me, all Riverbelle required was registering - got the bonus!

Hope they get it all worked out - no fees and quick sounds great.

 

[jpm]

At least you got thru, I tried and tried with their 888 number and couldn't get anything but a fast busy signal.

 

[LRDell]

I called on their regular number from their website. I asked the person I talked to if they had a toll free number and he said not yet. I still haven't heard anything - will try emailing them again tomorrow.

 

[GrandMaster]

Well, I managed to sign up, I called them to verify my account, they called me back within minutes. So far everything went smoothly, I made a deposit and got my bonus.

 

[RobWin]

Not At All Impressed With Click2Pay Service !!

As I had stated in my earlier post about Click2Pay, I had signed up last Thursday April 29, and had made two deposits on Casino Grand Bay, both for under $100.00 and then the service would not let me make another deposit until Saturday morning, for which I made for again under $100.00. Well ever since then I have not been able to make any deposits and I was using my checking account all along for these deposits because the banks now-a-days refuse credit cards from the states to overseas accounts.

Well I bit the bullet and made the overseas phone call to Germany from Georgia, USA (I dread seeing the phone bill for this one) and talked with one of their CSR's, this was after I had sent several unanswered e-mails, and at that point they told me that I needed to send them a copy of my bank statement and drivers license, at which point I told them I was not going to send my bank statement to anyone for any reason. I then hung up and called the CSR at Casino Grand Bay to inquire with them about this request and the lady that I spoke with there told me that she would call them and check on this for me and then call me back .......

Well she called me back in approx. 10 minutes and told me that the CSR there at Click2Pay had misinformed me and that request for the bank statement and drivers license was only needed when you wanted to raise your weekly spending limit from $2,000.00 to $10,000.00 as stated to her by a lady at Click2Pay named Maria and then I told her that I had not requested this at all. All I requested was that my account be working as it was set up at $2,000.00 per week. Another case of the left hand not knowing what the right hand is doing in this online business.

Ok, yesterday (Sunday) I spoke back and forth with several different CSR's at Click2Pay after I had sent in several e-mails, they finally called me back and then it was another story for the reason that my purchases were being declined on their end ....what they told me then was that I needed to check my bank account and find out what was the amount of the "micro-deposit" that they had sent to my account and then come back to their web site and enter this information and my account should be activated and working properly.......

This was the first time I had heard of anything about a so called "micro-deposit" as this is not stated anywhere on their web site or under their terms of service and I told the guy at Click2Pay that I would have understood this if only someone had told me in one of the e-mails or in one of the previous phone calls or even if they had it posted on their web site...which they dont! Well this morning (Monday) I checked my bank account and saw the "micro-deposit" posted so I logged into my account on the Click2Pay web site and entered the amount and thought finally this account will work right now.... guess what...

Twelve hours later and its still not working right even though on their web site it says my account is active and my checking account has been activated...so I call them again, finally get thru on their toll-free number and the CSR fellow at Click2pay tells me he doesn't know why my account is not working... he says he will have to send an e-mail to the second support team...WHAT !! I say, you can't just call someone to find out what in the hell is going on ? He tells me he will send me an e-mail back letting me know whats happening.... heres the e-mail I get back.....


Dear Mr. Winfrey,

We are sorry we cannot help you imediately with respect to your problem.The second support department said your purchases have been declined from our bank,the reasons they do not know at the moment.Could have been due to some account mismanagement problems.
But they will check with the bank and will get back to you in the next 24 hrs.

We appretiate your Patience.

Your Click2pay service team.


I guess they are talking about the "Account Mismanagement Problems" on their end as I have only made three deposits successfully on my end and those three cleared my bank today. Apparently no one there at Click2Pay knows anything about whats going on with my account....All I can say at this point is Good Luck to Click2Pay if they are trying to compete with Neteller or PPATM.

THIS IS ONE CUSTOMER THAT HAS NOT BEEN IMPRESSED WITH THEIR LEVEL OF SERVICE AT ALL !!

 

[Sodax77]

Hmmm.... let's try. Finally something good from Europe, and like Germany, we are part of EU. So let's sign up, and

(automatic)
"Information

You are using an IP address which indicates that you are not located in the United States, the United Kingdom, Italy, Canada, South Africa or Germany.

Consumer signup at Click2Pay is currently limited to those countries, but will be available for other countries soon..."

Ok thanks.

 

[slotchik]

They finally have a toll free support number:

Customer Support

US Tollfree
1-888-254-2729

International
0049 30 300 11 01 00

They charged my account THREE Times the same amount but when i called, they said they had a glitch and everything would be fixed. I'm still a bit leary but they seemed nice about it. Hope my money comes back to my bank account! LOL

 

[spinslot]

They charged my account THREE Times the same amount but when i called, they said they had a glitch and everything would be fixed. I'm still a bit leary but they seemed nice about it. Hope my money comes back to my bank account! LOL

Same thing happened to me. I am waiting for my triple-charged money too.

 

[pixie11]

Three charges

The service seems to work fine when you first register. However, I also wasn't told of the "micro-deposit" but happened to see it in my bank. Have spoken to customer service to verify all information and send info they needed. I still got charged three times.

Star rating went from three to two, no further purchases can be made (bank declining so it seems), have debited my bank account three times but supposedly acct will be credited on monday, and they have now locked me out of my account.

Since there seems to be a 50/50 shot of getting an email answered, or the questions sent to them actually answered, I don't think I'd recommend their use until they have worked out all of their technical problems.

So I am now waiting to find out why I can't even view my account any longer.

Good luck to everyone else too!

Pixie

 

[GrandMaster]

I have not been triple charged (yet). It is ridiculous, however, that they want a bank statement less than a week old to raise my star rating to 3 stars. This leaves a narrow window of opportunity each month when I can do it and I am not even funding my click2pay account from my bank account.

 

[cypherpunk]

Also note that to withdraw any money at all you need a rating of four stars. Goodness knows how many hoops you have to jump through to get that.

 

[RobWin]

After all I have been thru with this Click2Pay outfit so far they now TRIPLE DEBIT MY CHECKING ACCOUNT !! .....below is a copy of an e-mail that I received early Saturday morning....


"Dear Click2Pay Customer,

Click2pay are extremely sorry that your bank account has been debited twice due to a technical problem in the ACH Network.

The amount(s) which have been debited twice from your account have today been immediately refunded.

Please accept our sincere apologies for this ACH Network error.

Kind regards

Click2Pay Service Team"


NO REFUND as of Monday night at 10:40 PM EST.... and now TRIPLE DEBIT CHARGES for the same amount that the Double Debit was supposed to be credited for .... I'm afraid to check my checking account tomorrow morning to see what more Erroneous Charges have been attached to my bank account.

Click2Pay needs to get their act together and fast and get this mess straightened up. I can only imagine that I am not the only customer in the USA who is having problems with their service.

(Click2Pay) blames their bank for this error but I hold Click2Pay responsible for these Erroneous Charges. Before they put an ACH debit charge thru they need to check and make sure that I did in fact receive credit at the appropriated casino for that particular charge.

 

[spinslot]

I got the money today but they overcredit by $100.
The fact that they can walk in and out of my account freely makes me so uncomfortable.

Same thing happened to me. I am waiting for my triple-charged money too.

 

[LRDell]

I have had the same kind of problems with these people, But I was really stupid and tried to deposit $300. I was on the phone with the guy from CLick2Pay walking me through the steps becuase he said everything looked fine on his end, and everything should be active. But we got the same error message about the bank declining. So today I see two $300 withdrawals from my account (and still not in the casino account!)!!!!

I am really angry (mostly at my self for being so stupid as to try for $300) hope that this all gets resolved.

 

[rayharold]

I know many may not want to hear this. But, for my own job related experiences, anytime anything new softwarewise/companywise etc. comes out, it is best to wait for a while to see what problems arise before jumping in. Many many times companies will put things out because of financial pressure and arbitrary deadlines before the product has been fully tested. They then depend on customer problems/complaints to debug their product. I expect that Click2Pay falls in this same category.

 

[SmartWest32]

Reading all these negative comments, I finally decided to test C2P for myself, okay and because of the bonus my casino offered. And guess what? Within minutes of registering I was called by Click2Pay Service to validate my account. I was treated friendly and with respect even though I asked one question after the other, thanks to ya all I had enough to ask
So far everything went purrrfect. No errors, no double booking. And when I wanted my Star Rating upped, I just sent them an email and within minutes they called me and sorted everything out.
From my point of view I can only recomend Click2Pay!

 

[LRDell]

STILL haven't gotten the $600 back!

Unlike the last post, I would not recommend Click2Pay for anyone until the bugs are worked out. Numerous emails and phone calls to both BelleRock Gaming and Click2Pay (no answer on the Click2Pay phone) have not gotten me back the $600 they took from my account (see earlier post). This is now 5 days later, and according to the BelleRock support staff, there are numerous people experiencing problems with Click2Pay.

The people at BelleRock keep telling me they are looking into it, but it seems that they are helpless because their system never shows a deposit though Click2Pay. But my contention is that if these casinos heavily promote and push these banking methods, they better be able to get involved in fixing problems.

 

[slotchik]

Unlike the last post, I would not recommend Click2Pay for anyone until the bugs are worked out. Numerous emails and phone calls to both BelleRock Gaming and Click2Pay (no answer on the Click2Pay phone) have not gotten me back the $600 they took from my account (see earlier post). This is now 5 days later, and according to the BelleRock support staff, there are numerous people experiencing problems with Click2Pay.

The people at BelleRock keep telling me they are looking into it, but it seems that they are helpless because their system never shows a deposit though Click2Pay. But my contention is that if these casinos heavily promote and push these banking methods, they better be able to get involved in fixing problems.

They're awful!!!
They asked to verify the micro deposit in my bank account, double charged me, requested my first born and I still have 2 stars. NOT WORTH THE STRESS!!!!!!!!!!!!!!!!!!!!

 

[Demiurg]

Unlike the last post, I would not recommend Click2Pay for anyone until the bugs are worked out. Numerous emails and phone calls to both BelleRock Gaming and Click2Pay (no answer on the Click2Pay phone) have not gotten me back the $600 they took from my account (see earlier post). This is now 5 days later, and according to the BelleRock support staff, there are numerous people experiencing problems with Click2Pay.

The people at BelleRock keep telling me they are looking into it, but it seems that they are helpless because their system never shows a deposit though Click2Pay. But my contention is that if these casinos heavily promote and push these banking methods, they better be able to get involved in fixing problems.

Hi!
After I found that I was pretty nervous...but then I found out that LRDell described the whole occurrence in another post, and with more up-to-date information:
>Online Casino Complaints
>Click2Pay fraudulent withdrawals

https://www.casinomeister.com/forums/search

The last post there:

Update: Apologies to Click2Pay
I tried to remove this thread but could not figure out how to do it. I offer sincere apolgies to Click2Pay and have sent them an email explaining what the problem was.

Once Click2Pay said those were not their transaction numbers, I had the bank do more digging on their end and it comes up as another company which calls their online payment system "Click2pay". These were payments I made to a company using their online service which coincided with the date I attempted the deposit through Click2Pay.

Although the confusion was understandable, there were no fraudulent actions by Click2Pay. This does not excuse the terrible customer service such as not answering urgent emails or following up as promised.

I will continue to try and resolve the technical problems I have had in trying to use Click2Pay and hope to find them an excellent way to deposit to my casinos.

Well, I guess they still need to improve their CS, but they are not stealing our money

Demi

 

[SmartWest32]

Judgement

Maybe one should not judge a company when only half the fact are visible! :notworthy Even if I can understand that you get mad when someone debits your account and you dont know why. Maybe next time one should look at the debit text before accusing anyone.

 

[LRDell]

Smartwest:

Given that 1) several people had posted regarding multiple charges from Click2Pay on their accounts, 2) the withdrawals from my account said Click2Pay on the same day I requested funds, and 3) the fact that they would not answer my emails, and phone calls got unfilled promises of investigation, I still feel my posting was reasonable. I have, however, been just as quick to post the correction, while still noting the terrible customer service.

I judged them based on the evidence available, which they had done nothing to change in the many days between the debit, my posting, and the final answer from my bank.

 

[sw2003]

I know many may not want to hear this. But, for my own job related experiences, anytime anything new softwarewise/companywise etc. comes out, it is best to wait for a while to see what problems arise before jumping in. Many many times companies will put things out because of financial pressure and arbitrary deadlines before the product has been fully tested. They then depend on customer problems/complaints to debug their product. I expect that Click2Pay falls in this same category.

I couldn't agree more! There is no way that I would use click2pay
until at least 5 months have passed when we don't see any more of
all these complaints of multiple debits coming up all the time.

 

[CJack]

Recent experiences ??

Neteller website is up but transactions from Crypto and Inetbet do go through.
Crypto message: Can not contact Neteller - try later.

Neteller is down a lot for me (USA) and I need another funding option.