Not At All Impressed With Click2Pay Service !!
As I had stated in my earlier post about Click2Pay, I had signed up last Thursday April 29, and had made two deposits on Casino Grand Bay, both for under $100.00 and then the service would not let me make another deposit until Saturday morning, for which I made for again under $100.00. Well ever since then I have not been able to make any deposits and I was using my checking account all along for these deposits because the banks now-a-days refuse credit cards from the states to overseas accounts.
Well I bit the bullet and made the overseas phone call to Germany from Georgia, USA (I dread seeing the phone bill for this one) and talked with one of their CSR's, this was after I had sent several unanswered e-mails, and at that point they told me that I needed to send them a copy of my bank statement and drivers license, at which point I told them I was not going to send my bank statement to anyone for any reason. I then hung up and called the CSR at Casino Grand Bay to inquire with them about this request and the lady that I spoke with there told me that she would call them and check on this for me and then call me back .......
Well she called me back in approx. 10 minutes and told me that the CSR there at Click2Pay had misinformed me and that request for the bank statement and drivers license was only needed when you wanted to raise your weekly spending limit from $2,000.00 to $10,000.00 as stated to her by a lady at Click2Pay named Maria and then I told her that I had not requested this at all. All I requested was that my account be working as it was set up at $2,000.00 per week. Another case of the left hand not knowing what the right hand is doing in this online business.
Ok, yesterday (Sunday) I spoke back and forth with several different CSR's at Click2Pay after I had sent in several e-mails, they finally called me back and then it was another story for the reason that my purchases were being declined on their end ....what they told me then was that I needed to check my bank account and find out what was the amount of the "micro-deposit" that they had sent to my account and then come back to their web site and enter this information and my account should be activated and working properly.......
This was the first time I had heard of anything about a so called "micro-deposit" as this is not stated anywhere on their web site or under their terms of service and I told the guy at Click2Pay that I would have understood this if only someone had told me in one of the e-mails or in one of the previous phone calls or even if they had it posted on their web site...which they dont! Well this morning (Monday) I checked my bank account and saw the "micro-deposit" posted so I logged into my account on the Click2Pay web site and entered the amount and thought finally this account will work right now.... guess what...
Twelve hours later and its still not working right even though on their web site it says my account is active and my checking account has been activated...so I call them again, finally get thru on their toll-free number and the CSR fellow at Click2pay tells me he doesn't know why my account is not working... he says he will have to send an e-mail to the second support team...WHAT !! I say, you can't just call someone to find out what in the hell is going on ? He tells me he will send me an e-mail back letting me know whats happening.... heres the e-mail I get back.....
Dear Mr. Winfrey,
We are sorry we cannot help you imediately with respect to your problem.The second support department said your purchases have been declined from our bank,the reasons they do not know at the moment.Could have been due to some account mismanagement problems.
But they will check with the bank and will get back to you in the next 24 hrs.
We appretiate your Patience.
Your Click2pay service team.
I guess they are talking about the "Account Mismanagement Problems" on their end as I have only made three deposits successfully on my end and those three cleared my bank today. Apparently no one there at Click2Pay knows anything about whats going on with my account....All I can say at this point is Good Luck to Click2Pay if they are trying to compete with Neteller or PPATM.
THIS IS ONE CUSTOMER THAT HAS NOT BEEN IMPRESSED WITH THEIR LEVEL OF SERVICE AT ALL !!
