takethemoney
Banned User - Chargebacks at Slotastic
- Joined
- Apr 14, 2004
- Location
- Washington
Hello all
I played this casino and have made several deposits, infact, I blew through $500 quite easily. Fact is, we all know that can happen and that is not my gripe.
What concerns me the most is that the random jackposts barely move and my comp points didn't move at all. I contacted live support and was told that they would take this up with their "software provider"
I am going to post the chat session as well:
info: You are now chatting with 'Marika'
Marika: Thank you for using Live Chat. My name is Marika how can I help you?
Hi
I have a concern with something
I believe the comp point counter is not operating correctly.
I went thru a lot of play tonight and the comp point balance did not change and I also question whether the playthrough counter is working correctly as well
I have made 4 recent deposits and am contemplating making another one
Marika: We regularly test our casino and all is working fine. We also have had no complaints so far.
I am telling you my points were the same when I started and the same when I ended from the $98 balance I had when I started.
from my play tonight
Marika: Hold on please.
882 comp points all night, no matter what the play
Marika: We shall contact our gaming providor and request them to look into this.
Marika: You will be informed via email once we have their feedback.
Marika: Please confirm your email address.
please do. Thank you.
my email address is: xxxxxxxxxxx
Marika: Thank you.
Marika: Is there anything else I can assist you with today?
I am just going to log out and refrain from further deposit until I see why this happened. The gaming here, so far has been very poor and I have made several deposits now
Thank you for your time.
Marika: You are welcome.
Marika: Thank you once again for using Live Chat. Please feel free to contact us should you require any further assistance. We welcome your feedback.
I played this casino and have made several deposits, infact, I blew through $500 quite easily. Fact is, we all know that can happen and that is not my gripe.
What concerns me the most is that the random jackposts barely move and my comp points didn't move at all. I contacted live support and was told that they would take this up with their "software provider"
I am going to post the chat session as well:
info: You are now chatting with 'Marika'
Marika: Thank you for using Live Chat. My name is Marika how can I help you?
Hi
I have a concern with something
I believe the comp point counter is not operating correctly.
I went thru a lot of play tonight and the comp point balance did not change and I also question whether the playthrough counter is working correctly as well
I have made 4 recent deposits and am contemplating making another one
Marika: We regularly test our casino and all is working fine. We also have had no complaints so far.
I am telling you my points were the same when I started and the same when I ended from the $98 balance I had when I started.
from my play tonight
Marika: Hold on please.
882 comp points all night, no matter what the play
Marika: We shall contact our gaming providor and request them to look into this.
Marika: You will be informed via email once we have their feedback.
Marika: Please confirm your email address.
please do. Thank you.
my email address is: xxxxxxxxxxx
Marika: Thank you.
Marika: Is there anything else I can assist you with today?
I am just going to log out and refrain from further deposit until I see why this happened. The gaming here, so far has been very poor and I have made several deposits now
Thank you for your time.
Marika: You are welcome.
Marika: Thank you once again for using Live Chat. Please feel free to contact us should you require any further assistance. We welcome your feedback.