Cherry Casino - Withdrawal returned to balance?

[In2win]

Has anyone experienced this before? I made two withdrawal requests totalling €400+ over 24 hours ago, I've just logged into my account and it's back in my balance?

There is no live chat so I'm relying on email but CS aren't that responsive

 

[In2win]

Now when I try to withdraw I get

A technical problem has occurred. Please try again and if the problem persists please contact our customer service.

 

[KasinoKing]

Cherry Casino (NetEnt) is part of the Betsson Group.
The rep here is:https://www.casinomeister.com/forums/members/

Try sending them a message first and see if they can help sort your problem.

KK

 

[In2win]

Cheers, have just done so.

According to their profile the last activity from them was in May though?

 

[Vegasbum]

If you had a bonus make sure it is withdrawable. If it is not you must deduct it from your withdrawl. Just something to try

 

[In2win]

Nope I didn't use any bonuses. I hope they haven't returned it pending documentation. If so it's a bit naughty to return it to my balance.

 

[Dipity]

Betsson are pretty good from what I see here - it could be a simple misunderstanding - bear with it, and see whats going on, DON'T play it back

 

[Vegasbum]

Have you sent in your documents? If not why not send it in while you are waiting. Most casinos demand it before your first withdrawl

 

[In2win]

I've no idea where to send it, no mention of the website of it. I guess I'll just have to wait.

Fighting urge to reverse!

 

[hakapuku]

I've no idea where to send it, no mention of the website of it. I guess I'll just have to wait.

Fighting urge to reverse!

Cherry casino, as well as all other Betsson group casinos, are very hard to get paid by lately. They may ask you
to send many different documents before they pay.

 

[KasinoKing]

Cheers, have just done so.

According to their profile the last activity from them was in May though?

The Betsson group were VERY recently Accredited by CasinoMeister.
So if they don't respond very soon - I would report it to him (via a PM, or "Report a Post" feature).

KK

 

[Redbet-Andy]

It was a holiday here in Malta yesterday so they probably only had a skeleton staff in.
They are generally very good so I'm sure they'll sort you soon.

 

[weplant]

Typically if your docs have not been approved they will return the money to your balance..