- Joined
- Aug 27, 2008
- Location
- The biG Eu
Right unless something has changed with the UKGC this is what I have just been told by CS on casumo.
Around 3 weeks I asked to take a break , i do this often along with deposit limits. I never now use SE. I have the email from casumo
where they replied confirming my account is closed until the end of this month. Have done it before never an issue.
Today asked for the account to be reopen he comes back to tell me your account is SE for 6 months. Told him I never
asked for SE, and even have the email with casumos reply as proof. He then said sorry but the UKGC states that
SE and TAB are seen as the same thing. And that even though I requested a short break (TAB) they are required
by law to close the account for 6 months. Told him this is incorrect. So be warned if you TAB on casumo for none gambling related
issues even for a few days they will now see this as SE and close your account for 6 months.
Personally not fussed by it they are other casinos to play at. But there interpretation of the requirements is wrong as far as the UKGC goes
(as far as I know)
Around 3 weeks I asked to take a break , i do this often along with deposit limits. I never now use SE. I have the email from casumo
where they replied confirming my account is closed until the end of this month. Have done it before never an issue.
Today asked for the account to be reopen he comes back to tell me your account is SE for 6 months. Told him I never
asked for SE, and even have the email with casumos reply as proof. He then said sorry but the UKGC states that
SE and TAB are seen as the same thing. And that even though I requested a short break (TAB) they are required
by law to close the account for 6 months. Told him this is incorrect. So be warned if you TAB on casumo for none gambling related
issues even for a few days they will now see this as SE and close your account for 6 months.
Personally not fussed by it they are other casinos to play at. But there interpretation of the requirements is wrong as far as the UKGC goes
(as far as I know)