- Joined
- Jun 3, 2013
- Location
- Dún Dealgan
Hey all,
Made a nice WD last night at Casumo and I play there for some years now and never had any issues.
Was KYC'd the day I signed up for ID, Address, Payment Methods etc etc.
Surprised I found an e-mail this morning where they requested another copy of my passport.
Went onto chat but got the standard answer saying due to new regulations they needed it again.
I said, well then grab a copy of my ID you already have in the system, what is the point sending the very same document again. They did not budge and had to send again, so I did.
Still waiting for that document to be verified while I was told they verify docs in the weekend also.
Not amused as I am waiting for the funds and they won't be released until this doc is verified of course.
A bit of a bummer Casumo, sorry to say so!
Made a nice WD last night at Casumo and I play there for some years now and never had any issues.
Was KYC'd the day I signed up for ID, Address, Payment Methods etc etc.
Surprised I found an e-mail this morning where they requested another copy of my passport.
Went onto chat but got the standard answer saying due to new regulations they needed it again.
I said, well then grab a copy of my ID you already have in the system, what is the point sending the very same document again. They did not budge and had to send again, so I did.
Still waiting for that document to be verified while I was told they verify docs in the weekend also.
Not amused as I am waiting for the funds and they won't be released until this doc is verified of course.
A bit of a bummer Casumo, sorry to say so!