AnnaNigma
Newbie member
- Joined
- Jul 18, 2004
- Location
- Scottsdale, AZ
I was "fortunate" enough to withdraw $300 off my loyalty bonus in February. I immediately went to live chat and asked what withdrawal options were available to me as a US player. I was told only check or ACH but then they said no, checks ceased the prior day (2/7) and ACH would be discontinued the next day (2/9). I was advised to make the withdrawal and have it flushed so it could be processed before the deadline. I did. I also kept a transcript of the live chat session.
It is over 2 months later and I still do not have these funds. I have been given the run-around like you wouldn't believe and now they won't even answer my e-mail or queries.
They keep stating that because I am in the US they have difficulties with paying. They even went so far as to tell me they attempted the ACH and my bank refused it (I checked with my bank, they had absolutely no record of any incoming ACH nor would they have refused one).
I asked to have the withdrawal method changed to Ecocard since they now accept and use that method but they told me it was too late, my withdrawal was already in progress. Which is a load of bull because it's still sitting somewhere other than my account.
I cannot begin to express my disappointment in this casino group. I have been an extremely loyal customer with them for many many years and have deposited more than I care to think about during that time. To be totally ignored and receive no assistance, from any level, just infuriates me. I will never play or deposit with this group ever again in my lifetime.
At this point I don't know what else to do except warn other US players on the forums I trust.
It is over 2 months later and I still do not have these funds. I have been given the run-around like you wouldn't believe and now they won't even answer my e-mail or queries.
They keep stating that because I am in the US they have difficulties with paying. They even went so far as to tell me they attempted the ACH and my bank refused it (I checked with my bank, they had absolutely no record of any incoming ACH nor would they have refused one).
I asked to have the withdrawal method changed to Ecocard since they now accept and use that method but they told me it was too late, my withdrawal was already in progress. Which is a load of bull because it's still sitting somewhere other than my account.
I cannot begin to express my disappointment in this casino group. I have been an extremely loyal customer with them for many many years and have deposited more than I care to think about during that time. To be totally ignored and receive no assistance, from any level, just infuriates me. I will never play or deposit with this group ever again in my lifetime.
At this point I don't know what else to do except warn other US players on the forums I trust.